Xantrex GT2.8-AU-QC-230 Owner'S Manual Download

Page: 83 / 90

975-0466-01-01

WA–1

Warranty and Return Information

Warranty

What does this warranty cover and how long does it last?

This Limited Warranty is provided by Xantrex

Technology Inc. ("Xantrex") and covers defects in workmanship and materials in your Xantrex Grid Tie Solar
Inverter. This Warranty Period lasts for five years from the date of purchase at the point of sale to you, the original
end user customer, unless otherwise agreed in writing. You will be required to demonstrate proof of purchase to make
warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty
Period. Subsequent owners also require original proof of purchase as described in "What proof of purchase is
required?"

What will Xantrex do?

During the Warranty Period Xantrex will, at its option, repair the product (if

economically feasible) or replace the defective product free of charge, provided that you notify Xantrex of the
product defect within the Warranty Period, and provided that Xantrex through inspection establishes the existence of
such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design in the repair
or replacement. If Xantrex repairs or replaces a product, its warranty continues for the remaining portion of the
original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is greater. All
replaced products and all parts removed from repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a
Xantrex-selected non-expedited surface freight within the contiguous United States and Canada. Alaska, Hawaii and
outside of the United States and Canada are excluded. Contact Xantrex Customer Service for details on freight policy
for return shipments from excluded areas.

How do you get service?

If your product requires troubleshooting or warranty service, contact your merchant. If

you are unable to contact your merchant, or the merchant is unable to provide service, contact Xantrex directly at:

Direct returns may be performed according to the Xantrex Return Material Authorization Policy described in your
product manual. For some products, Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one of these facilities.

What proof of purchase is required?

In any warranty claim, dated proof of purchase must accompany the

product and the product must not have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:

•

The dated purchase receipt from the original purchase of the product at point of sale to the end user; or

•

The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status; or

•

The dated invoice or purchase receipt showing the product exchanged under warranty.

Telephone: 1 408 987 6030

Fax:

1 604 422 2756

Email:

customerservice@xantrex.com

Website: