C-2
Appendix C - Product Warranty and Service Information
©2002 Xantrex Technology Inc. All Rights Reserved.
P/N 975-0049-01-01 Rev A 10/2002
How do you get service?
If your product requires troubleshooting or warranty
service, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to
provide service, contact Xantrex directly at:
Phone:
1-604-422-2777 (Direct)
1-800-670-0707 (Toll Free)
Fax:
1-604-420-2145
Email:
Customerservice@xantrex.com
Website:
www.xantrex.com
Direct returns may be performed according to the Xantrex
Return Material Authorization Policy described in your
product manual. For some products, Xantrex maintains a
network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be
repaired at one of these facilities.
In any warranty claim, dated proof of purchase must
accompany the product and the product must not have
been disassembled or modified without prior written
authorization by Xantrex.
Proof of purchase may be in any one of the following
forms:
• the dated purchase receipt from the original purchase of
the product at point of sale to the end user, or
• the dated dealer invoice or purchase receipt showing
original equipment manufacturer (OEM) status, or
• the dated invoice or purchase receipt showing the
product exchanged under warranty.
Limited Warranty (continued)
