C-6
Appendix C - Product Warranty and Service Information
©2002 Xantrex Technology Inc. All Rights Reserved.
P/N 975-0049-01-01 Rev A 10/2002
WARNING: LIMITATIONS ON USE
The Trace UR-UPS is not intended for use in connection
with life support systems and Xantrex makes no warranty
or representation in connection with any use of the
product for such purposes.
Xantrex Technology, Inc.
8999 Nelson Way
Burnaby, British Columbia
Canada
V5A 4B5
Return Material Authorization Policy
Before returning a product directly to Xantrex you must
obtain a Return Material Authorization (RMA) number
and the correct factory “Ship To” address. Products must
also be shipped prepaid. Product shipments will be
refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly
marked on the outside of the shipping box, if they are
shipped collect, or if they are shipped to the wrong
location.
When you contact Xantrex to obtain service, please have
your instruction manual ready for reference and be
prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the
return
• A copy of your dated proof of purchase
NOTE: DO NOT RETURN
PRODUCTS TO
THIS ADDRESS.
Please call your
Xantrex Customer
Service
Representative
for return mailing
instructions.
Limited Warranty (continued)