Warranty Information
Warranty
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. ("Xantrex") and covers defects in
workmanship and materials in your XDL series. This warranty lasts for a Warranty Period of three years
(3 years) from the date of purchase at point of sale to you, the original end user customer.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided that you notify
Xantrex of the product defect within the Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design
in the repair or replacement. If Xantrex repairs or replaces a product, its warranty continues for the
remaining portion of the original Warranty Period or 90 days from the date of the return shipment to the
customer, whichever is greater. All replaced products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the
customer via a Xantrex-selected non-expedited surface freight within the contiguous United States and
Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy
for return shipments outside of the contiguous United States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to provide service, contact Xantrex directly at:
Phone:
1-800-670-0707 (toll free),
1-360-925-5097
(direct)
Fax:
1-360-925-5143
Email:
Customerservice@xantrex.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described
in your product manual. For some products, Xantrex maintains a network of regional Authorized Service
Centers. Call Xantrex or check our website to see if your product can be repaired at one of these
facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not
have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end user,
or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status,
or
• The dated invoice or purchase receipt showing the product exchanged under warranty
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