Xblue Networks X2020, Installation Manual

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Page 3: ...to know your way around 27 Placing a call 28 Review Call Records 32 Using your Sidecar 33 4 Telephone Feature Description Table 35 Agent Log On Off UCD Group 41 Alphanumeric Display 41 Automatic Hold...

Page 4: ...rogramming 64 1 Call Log 64 2 Speed Dialing 65 3 Ring Type 65 4 Volume 65 5 Time Zone 66 6 Info 66 7 Call Forward 66 8 Do Not Disturb DND 67 9 Call Waiting 67 10 Auto Answer 67 11 Tone Type 67 12 Ping...

Page 5: ...ternet Browser 73 Information Page 74 Network Page 75 Phone 77 Software Upgrade 85 SIP 89 System 96 Phonebook 99 7 Getting to Know your Voice Mailbox 101 Setting up your Voice Mailbox 102 Using your V...

Page 6: ...6 XBLUE Networks 1 Notes...

Page 7: ...nges to the equipment equipment design and documentation as advances in engineering and manufacturing methods warrant and assumes no responsibility and shall have no liability of any kind arising from...

Page 8: ...ility EN55022 class B for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relatin...

Page 9: ...net Protocol IP to process voice calls which is known as Voice over Internet Protocol VoIP SIP is the most comprehensive protocol used to transport VoIP calls and allows the X 50 system to offer the m...

Page 10: ...ckage Contents The X2020comes with everything that you need to connect it to an existing Local Area Network LAN X2020 SIP Telephone 6 foot Ethernet Patch Cable Power Supply Coiled Handset Cord Wall mo...

Page 11: ...XBLUE Networks 11 Introduction Package Contents 1...

Page 12: ...ttons 12 Navigation OK or Select Key The center Check button of the Cell Phone Like navigation keys is used to select or to select OK 13 Navigator Control Keys Navigation left down up and right are us...

Page 13: ...If the device is programmed on a button the button will flash slowly Message Button Press the message button to access Voice Mail to send or retrieve a voice mail message Conference Button Use the Co...

Page 14: ...ming Call Blinking Continuously Not Registered with the Gateway Speaker Button Off Speakerphone Idle On Steady Speakerphone engaged Mute Button Off Microphone is active On Steady Microphone is inactiv...

Page 15: ...one ICON Description The telephone is connected to the X 50 system The telephone is not connected to the X 50 system Service Mode The system is in after hours night mode The telephone is in Do Not Dis...

Page 16: ...to secure the telephone to the wall 3 Hinge of Stand Used to adjust the angle of the telephone 4 Secure Door Used for service only 5 Input Output Ports Ethernet and Computer ports 6 Hinge of Chassis S...

Page 17: ...nnection Plug in the supplied power supply after plugging in the LAN ethernet port 4 Power Source Set to Adapter to use the supplied 5V 2A power supply or set to POE to use a Power Over the Ethernet s...

Page 18: ...Introduction 18 XBLUE Networks 1 Phone Adjustments Phone Adjustments The X2020 telephone can be set in several different positions or angles Low Angle Medium Angle High Angle...

Page 19: ...XBLUE Networks 19 Setup 2 2 Setup Installation Connecting the X2020 Telephone to the X 50 only takes a few steps...

Page 20: ...ons that allows each user to customize how their telephone will operate Each button on the sidecar and the 4 on the telephone can be programmed with one of the following features Feature Description N...

Page 21: ...decar to the telephone by inserting the pins and aligning the plastic posts Step 5 Secure the Sidecar to the phone using the supplied screws Step 6 Plug the network connection into the telephone and t...

Page 22: ...lephone number when it is connected to the LAN Step 1 Press the menu soft button Step 2 Use the down navigation key to locate 16 Admin Step 3 Press the center navigation key and then enter the Admin P...

Page 23: ...key Step 8 Use the down navigation key to locate Registrar Server and then press the center navigation key Press the back space Backsp to delete the existing number and enter the IP Address of the X 5...

Page 24: ...of the address Step 4 On a computer connected to the same network open an Internet Browser Step 5 Enter the IP address in the address bar and press enter Step 6 Enter Admin as the Login Name and ente...

Page 25: ...authenticate to the X 50 just like a wired telephone Getting Started 1 Make sure that the wireless on the X 50 is on line and operational 2 Connect the Ethernet cable from the Wireless adapter to the...

Page 26: ...Setup 26 XBLUE Networks 2 XBLUE Wireless Universal Adapter Notes...

Page 27: ...lifting the handset or pressing the speaker button Just dial the number and the X 50 will do the rest The following ICONS will be used to help you get to know your new X2020 telephone TABLE 3 1 ICONS...

Page 28: ...n the X 50 will automatically connect to a telephone line or you can select a specific telephone line and the call will be placed TABLE 3 2 Basic Operations Operation Description Place a Call Dial the...

Page 29: ...conds or press the center navigation key when you are satisfied with the entered telephone number Lift the handset to speak privately or remain on speakerphone If the headset is enabled it is automati...

Page 30: ...ing Mute Press the mute button which will light red when active to stop transmit ting and speak privately Press the mute button again unlit to begin speaking to the outside party again Transfer a Call...

Page 31: ...d conference is when the initiator the person creating the conference disconnects from the conference Use the following steps to create a conference While on a call press the hold button Press the dow...

Page 32: ...ew three different call record types Dialed Calls Missed Calls and Received Calls 1 Dialed Calls These are calls that were dialed from the telephone 2 Missed Calls These are calls that rang at the tel...

Page 33: ...utton DND or a Live Record button to record active conversations Programming Your Sidecar Telephone Programming Programming the buttons on the sidecar can be done using the telephone and dialing speci...

Page 34: ...eb Browser Programming Enter the IP address of the telephone and select EDM to program the buttons on the sidecar Using the dropdown box select the feature you would like to have on each button Refer...

Page 35: ...Endpoints Feature Programming Sequence Page Agent Log on off UCD Group Log On 91 Log Off 91 page 41 Alphanumeric Display Phone Specific page 41 Automatic Hold X2020 only page 41 Busy Callback Call ext...

Page 36: ...ICM 1 Outside 2 Both D EXT or VVA or UCD Cancel 22 page 43 Call Forward No Answer 23 t D t 0 ICM 1 Outside 2 Both D EXT or Voicemail or UCD Cancel 23 page 43 Call Forward DND 24 t D t 0 ICM 1 Outside...

Page 37: ...Outside 2 Both Ext Your Extension Number pswd Your extension password Default is 0000 Cancel 25 Ext pswd page 43 Call Forward Remote 21 t pswd O 22 t pswd O 23 t pswd O T 24 t pswd O 25 t pswd O t 0 I...

Page 38: ...98 Cancel 98 page 47 Call Block page 48 Class of Service Traveling 55 ext pswd ext extension pswd extension password page 49 Conference 3 way Press Hold while on a call Press the down navigation key M...

Page 39: ...utal Mailbox page 51 Extension Feature Reset 69 ad pswd ad pswd admin password page 50 Feature Button Reset 68 pswd pswd extension password page 53 LCD interactive X2020 only page 53 Multi Line Appear...

Page 40: ...2020 only page 58 Reminder Tone Stutter Dial Tone Whenever a feature is enabled page 58 Service Mode attendant only 790 Toggle between each mode Go directly to a Mode 791 Day Mode 792 Night Mode 793 T...

Page 41: ...or LCD when an agent is logged off Alphanumeric Display Description The XBLUE X2020 telephone comes standard with a graphic LCD display that supports 64 alphanumeric characters Operation N A Notes Au...

Page 42: ...l Forking Description This feature will allow a transferred telephone line or intercom call to ring at two simultaneous destinations such as an extension LAN WAN or a cellular telephone When one party...

Page 43: ...or different locations Operation There are two programming procedures One for internal and one for external These can also be programmed using a standard Internet Web Browser Call Forward Internal Int...

Page 44: ...ing any of your calls Go to your new location and enter the following information Don t forget to dial the before the password or the entry will not work Follow Me Forward 25 t EXT pswd t 0 for interc...

Page 45: ...b DND t 0 for intercom 1 for outside line 2 for both intercom and outside line pswd Extension Password Default 0000 Outside Number Any 7 or 10 digit number such as a home or cellular telephone T No An...

Page 46: ...the telephone If using the X2020 telephone on a different gateway Music on Hold may not work the same way Call Log Description The X2020 stores a list of missed received and dialed calls which you ca...

Page 47: ...etrieve a call 3 A Call placed into a park location will receive Music on Hold Call Pickup Description This feature allows you to pickup a call that is ringing at another extension Operation While a c...

Page 48: ...eter can be programmed using a standard Internet Web Browser Notes 1 This feature is only available for the X2020 Conference 3 Way Description The conference feature allows you to connect two addition...

Page 49: ...tinctive Ringing Description At default all of the X2020 extensions ring in the same way However you can select from eleven 11 different ring tones making it easier to determine when your telephone is...

Page 50: ...4 When you are in DND a special ICON will be displayed showing that you are in DND 5 Other extensions will not receive an indication that you are in DND until they call your extension Extension Featur...

Page 51: ...meric value for the next 6 feature types 00 Blank button 01 Extension can be a physical LAN telephone 02 Trunk can be either a PSTN or SIP Trunk or Trunk Group 03 Call Park enter the call park dial co...

Page 52: ...mber such as a cellular telephone The Operator The extension that rings when 0 is dialed can create a button to manually switch from Day to Night mode Enter the following code to create a Service Mode...

Page 53: ...Notes Hold Reminder Description Each time the programmable Hold Reminder timer is exceeded a reminder tone will be heard at the extension that placed the call on hold Operation Each extension can ena...

Page 54: ...programmed telephone line button and then dial the desired telephone number or just dial the telephone number and let the X 50 system automatically route the call Notes Mute Description Each X2020 ha...

Page 55: ...le X2020 telephone within the same subnet There are three Group Paging groups each can have up to 24 extensions When the group number is dialed all idle extensions within the group and Subnet will rec...

Page 56: ...can enter each number individually or you can use a CSV File to upload them all at once Enter the four parameters and then press the Add button to add new entries User Name Enter the user name that w...

Page 57: ...d place it in a location that you can easily find The format of this file is very important Name Number Ring Group Anne Sweeney 1924020842 0 family Alan Booker 769011 0 Friends Bob Smith 12122641501 0...

Page 58: ...ing over the WAN port will also automatically authenticate be assigned an extension number and activate the mailbox but requires some basic programming Operation Connect the X2020 telephone to the LAN...

Page 59: ...using the service mode settings in the X 50 system Operation Only the attendant has the ability to swap between the service modes Dial 790 displays the current mode Dial 791 changes the system into D...

Page 60: ...warded the transferred call will follow the forwarding 2 If the receiving extension is not forwarded and goes unanswered it will recall at the extension that transferred the call Volume Control Descri...

Page 61: ...u is used when programming basic information for a specific extension The Administration menu is used to program network and account information parameters 1 Call Log 2 Speed Dial 3 Ring Type 4 Volume...

Page 62: ...will be prompted for the password 1234 Press the center navigation key Press the down naviagation key to locate 7 Sip Press the center navigation key Select 1 SIP Server Press the center navigation ke...

Page 63: ...select Authorized ID Enter the Extension s ID this could be a number or a name Press the center navigation key Press the down navigation key to select Authorized Password Press the center navigation k...

Page 64: ...stores up to 30 dialed telephone numbers These numbers can be used to redial a previously dialed telephone number Scroll through the numbers and press the center navigation key to dial the desired tel...

Page 65: ...r Headset speaker 1 Ring Volume This is the volume that is used when your phone is receiving a Telephone Line or Intercom call Select between zero 0 bars for no ringing volume and nine 9 bars for loud...

Page 66: ...e telephone There are four 4 different types of forwarding Always Busy No Answer and Do Not Disturb DND Each of these forwarding types can be set to use ICM Intercom Outside Telephone Line Calls or Bo...

Page 67: ...tion Check key Ping Success is seen when the location is successfully pinged Ping Failure will be seen if the location is unsuccessfully pinged 13 Phonebook The phonebook holds up to 200 telephone num...

Page 68: ...ill flash but not ring and the caller will not following call forwarding Calls to a Direct Inward Dial DID telephone number are not blocked even if the incoming Caller ID matches one of the Call Block...

Page 69: ...rnet PPPoE Although rarely used this allows the telephone to authenticate directly with the ISP 2 Static IP 1 IP Address Enter the Static IP Address that the telephone will use to connect to the Local...

Page 70: ...st Effort or select between the other 13 settings Make sure that all devices have the same settings 4 Dial Timeout Enter the number of seconds that the phone should pause before processing the entered...

Page 71: ...ne extension This number must fall within the extension range as defined in the Numbering Plan 2 Authorized Password Enter the password that is used to authenticate the telephone to the X 50 Gateway 5...

Page 72: ...om pression and G 726 40 has the least 7 Packet Time There are two ways to determine when information will be sent between devices Packet Time and Payload Packet time is based on a specific time betwe...

Page 73: ...a computer can access the telephone s Web page by entering its IP Address Enter the IP address of the telephone into the The Password page will appear Once you log into the telephone you will have eit...

Page 74: ...resolution Secondary DNS Shows the Secondary DNS address to be used for address resolution Product Information Product Name Shows the production name of the telephone Software Version Shows the softw...

Page 75: ...twork types DHCP Static and PPPoE DHCP When set to DHCP the X 50 system will automatically assign the telephone s IP Address as seen above Static When set to Static you will have to enter the IP Addre...

Page 76: ...ettings Use this parameter to match the QoS protocol that is set on the network If QoS is not set both parameters should remain as Best Effort DSCP for RTP Match the route set in the X 50 system DSCP...

Page 77: ...XBLUE Networks 77 Web Programming Phone 6 Phone...

Page 78: ...nd nine 9 being the highest volume The Headset Speaker is set to 4 at default Tone Ring Selection Select the Country where the telephone will be installed The default settings is United States Persona...

Page 79: ...igit and the call is placed Enable Block Anonymous Call Check this parameter to block calls that have a Caller ID that shows Anon ymous LCD Backlit Time Check this parameter to limit the amount of tim...

Page 80: ...ward Dial numbers Requires SIP Trunks will follow the Outside forwarding Condition Busy Call Forward This feature will forward calls when you are busy on your telephone and overrides the Call Waiting...

Page 81: ...requires a SIP Trunk will allow you to ring your telephone extension and one additional telephone simultaneously You can enter two different numbers Your extension and the first entered telephone numb...

Page 82: ...Type Alarm 1 Select Once to play the alarm once or always to play the alarm every time the time matches the Alarm Start Time Prompt Alarm 1 Enable Alarm 2 Click on the check box to enable the alarm St...

Page 83: ...rding Virtual Mailbox or Others At default each button is programmed with one of the first four 4 PSTN lines This can easily be changed using the Drop Down Menu where you can select the feature will b...

Page 84: ...message Log into your voice mailbox Press 6 to send a message Enter the distribution list number 1 2 3 or 4 an entry of zero will send the message to all mailboxes Record the message and then press t...

Page 85: ...the file in a location that you can easily find Before you do the upgrade remember to create a backup This will ensure that you do not lose your con figuration Private and Public Phone Book entries T...

Page 86: ...tion that is easy to find and save the file Installing the upgrade On the same page click on the Software File Browse button Locate the update file that you downloaded earlier Double click on the file...

Page 87: ...pdate process After the upgrade the phone will automatically reboot When the phone comes up everything should be operational However if everything does not look correct then you will want to update th...

Page 88: ...Web Programming 88 XBLUE Networks 6 Software Upgrade TFTP FTP Upgrade Software upgrade Parameters...

Page 89: ...XBLUE Networks 89 Web Programming SIP 6 SIP...

Page 90: ...an X 50 use port 5070 Registrar Expire Time sec Enter the Expire Time for the Registrar SIP Server Subscriber Information Phone Number Enter the extension number up to four digits that will be used wh...

Page 91: ...Parameters RTP Port Base Enter the base port to be used for the Real time Transport Protocol Enable Statistic Click on the Check Box to enable the statistic RTP server Statistic Server Enter the stat...

Page 92: ...States This algorithm allows us to send communications signals down long expanses of wires with very little distortion Codec G7 11 a law The a law algorithm is used in many European telecommunication...

Page 93: ...X2020 to automatically contact and configure a remote router which is essentially the same as doing port forwarding in the remote router UDP Heartbeat SIP PING Interval Time ms This is the amount of t...

Page 94: ...evaluate any digits dialed before sending them to the system for processing When a dialed number matches an Entry Pattern the X2020 telephone can be programmed to add digits to the dialed number or re...

Page 95: ...the entered range This used to define a specific range within a entry For example an entry of 20 0 9 represents three digits numbers from 200 through 209 An Entered Digit represents the specific digi...

Page 96: ...back to factory default Admin Settings Each telephone has two different accounts Admin which gives you access to all of the programming parameters and User which limits access to specific pages For e...

Page 97: ...USA Time 12 Hours which shows the date and time in MM DD YY HH MM AM PM settings TABLE 6 3 Log Levels Level Information Emergency default Logs only information that is considered to be a emergency by...

Page 98: ...store to Default Press the Reset Configuration button to reset only the telephone s configuration Press the Reset Phonebook button to reset only the phonebook s entries Press the Reset All button to s...

Page 99: ...ll be associated with this entry Phone Number Enter the phone number up to 64 digits Ring Type There are eleven different ring tones that can be used to differentiate the entered telephone number when...

Page 100: ...1924020842 0 family Alan Booker 769011 0 Friends Bob Smith 12122641501 0 Colleague Donald Kilroy 18752250474 0 VIP One the file is ready to be uploaded click on the SW Upgrade tab Locate the Public Ph...

Page 101: ...the X 50 Telephone Gateway When the X2020 telephone is connected to an X 50 Telephone Gateway it can access voicemail by pressing the message button which the button with an envelope When a new messa...

Page 102: ...t name and then press the key Simply hang up the phone and your voicemail is setup and active It is also a good idea to change the mailbox password At default the password is four zeros 0000 and can b...

Page 103: ...cemail Remote Message Pickup 7 Remote Message Pickup Messages new and saved may be picked up from a remote location Call into the system and when the Auto Attendant answers Press Dial the mailbox numb...

Page 104: ...Voicemail 104 XBLUE Networks 7 Remote Message Pickup...

Page 105: ...efault Gateway 75 DHCP 75 Distinctive Ringing 38 49 DND Call Forward 81 Do Not Disturb DND 38 50 E Extension Feature Reset 38 39 50 External Call Forward 37 F Feature Button Flexible Button Programmin...

Page 106: ...ckup 103 S Service Mode 40 59 Session Initiated Protocol 9 Sidecar EDM 73 SIP 9 90 Caller Blocking Settings 94 Codec Settings 91 Dial Plan 95 NAT Settings 93 Optional SIP Header 91 Prefix Entry Settin...