Xcellon HDD-202, User Manual

16

Problem

 Solution

The dock will not turn 
on.

• 

Make sure the DC power adapter is fully 
plugged into the dock’s DC power port and 
your AC power source.

• 

Check your power source to make sure it’s 
reliable. Try switching AC power sources.

The dock is turned on, 
but the disks do not
appear in my computer.

• 

Make sure the USB cable is fully plugged into 
your computer and the dock. Try another USB 
port on your computer.

• 

Make sure your drives are properly inserted 
into the dock.

• 

If you’re using a PC, you may need to format 
the disks. For more information, refer to 
Formatting Your Disk Drive on page 11.

• 

Reboot the dock.

• 

Reboot your computer.

A disk in my RAID 1 
system has failed.

If one of the two disks in a RAID 1 system fails, 
you will still be able to recover your data via the 
remaining undamaged disk. This is the advantage of 
a RAID 1 system—the data is mirrored on both disks 
installed in the dock.

To recover your data, follow these steps:

1. 

If one of the drives fails, do not immediately 
remove the damaged drive and install another 
drive. You will still have normal access to your 
data via the undamaged drive.

Troubleshooting