Service Guide
59
Macintosh printing problems
Image never prints
The printer indicates it is receiving data, but no print comes out of printer or the
printer goes back to
Ready to Print
mode without printing an image.
1.
Make sure that the correct printer icon was selected in the Chooser. Try
printing the job again. Try printing a different file or from a different
application.
2.
In the Chooser, switch background printing off. Try printing the job
again. With newer LaserWriter printer drivers, select Foreground
Printing in the Print dialog box.
3.
Download the Echo showpage snippet which produces a blank sheet of
paper, to determine if the printer is receiving and processing files.
4.
Make sure you are printing with the correct PPD file.
5.
Activate Error Handler using the front panel
Advanced Printer
Settings
menu. Alternately, download the Error Handler utility and
try printing the job again. If an error page is printed after printing the
job again, call the Customer Support Hotline for further assistance.
Please have the error page in hand.
6.
If available, try printing to a black-and-white PostScript Level 2 printer
(such as an Apple LaserWriter). If the file does not print on the
black-and-white PostScript printer, this may mean that the problem is
application- or network-related.
Image is rotated 90 degrees
1.
In the application's Page Setup, make sure that the image is selected to
print in Portrait or Landscape orientation, as you expect.
Image prints in black-and-white
1.
In the Chooser, ensure a color printer icon is displayed next to the
Phaser 1235 in the list of available printers. This indicates the printer’s
PPD has been selected and properly configured.
2.
In the Print dialog box, make sure that the Color/Grayscale option has
been selected.
3.
Make sure that the Phaser 1235 printer icon was selected in the Chooser.
Try printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is version
8.0.x or higher. Earlier versions of the driver do not support color
PostScript.
5.
The application may require special instructions to print, such as those
contained in a PPD file; check in the Phaser 1235 Printer CD-ROM.
Summary of Contents for 1235DT - Phaser Color Solid Ink Printer
Page 13: ...xiv Phaser 1235 Network Color Printer...
Page 33: ...20 Phaser 1235 Network Color Printer...
Page 77: ...64 Phaser 1235 Network Color Printer...
Page 93: ......
Page 97: ......
Page 99: ......
Page 103: ...90 Phaser 1235 Network Color Printer...
Page 199: ......
Page 202: ...Service Guide 189 Figure 1 Cabinet FRUs...
Page 204: ...Service Guide 191 Figure 2 Top cover FRUs...
Page 206: ...Service Guide 193 Figure 3 Printer chassis FRUs 1 of 2...
Page 208: ...Service Guide 195 Figure 4 Printer chassis FRUs 2 of 2...
Page 210: ...Service Guide 197 Figure 5 Paper tray FRUs...
Page 212: ...Service Guide 199 Figure 6 Paper tray guide FRUs...
Page 214: ...Service Guide 201 Figure 7 Multi sheet bypass feeder FRUs...
Page 216: ...Service Guide 203 Figure 8 Electrical components FRUs...
Page 217: ...204 Phaser 1235 Network...
Page 218: ...Service Guide 205 Figure 9 Duplexer unit...
Page 220: ...Service Guide 207 Figure 10 LowerTray Assembly FRUs...
Page 228: ...Service Guide 215 Wiring Diagram Wiring diagram part 1 of 3...
Page 229: ...216 Phaser 1235 Network Color Printer Wiring diagram part 2 of 3...
Page 230: ...Service Guide 217 Wiring diagram part 3 of 3...
Page 232: ...Service Guide 219 Wire routing at the top of the engine controller board Tie wrap...
Page 233: ...220 Phaser 1235 Network Color Printer Detail of wiring passthru...
Page 235: ...222 Phaser 1235 Network Color Printer...
Page 236: ...NOTES...
Page 237: ...NOTES...
Page 238: ...NOTES...
Page 239: ...NOTES...