Xerox 4890 Advanced, Troubleshooting Manual

Page 1: ...Xerox DocuPrint 4850 4890 92C NPS IPS Troubleshooting Guide 721P90201 Version 8 0 October 2002...

Page 2: ...tation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P90201 Xero...

Page 3: ...iii About this guide xiii Contents xiii Conventions xiv Related publications xv 1 Calling for service 1 1 Information to have on hand when calling for service 1 1 Enabling and disabling the modem for...

Page 4: ...er paper jams areas A and B 4 27 Clearing bypass transport paper jams 4890 92C only 4 28 5 Optimizing print quality 5 1 Adjusting print quality 5 1 Product features that affect PostScript print qualit...

Page 5: ...cation and Welfare for Class 1 laser products Class 1 laser products do not emit hazardous radiation The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclose...

Page 6: ...n of the equipment grounding conductor may result in risk of electrical shock Always connect equipment to a properly grounded electrical outlet If in doubt have the outlet checked by a qualified elect...

Page 7: ...your local Xerox representative or operating company Operation safety Europe This Xerox product and supplies are manufactured tested and certified to strict safety regulations electromagnetic regulati...

Page 8: ...ed electrician To disconnect all electrical power to the product the disconnect device is the power cord Remove the plug from the electrical outlet Ventilation Slots and opening in the enclosure of th...

Page 9: ...related to low voltage equipment January 1 1996 Council Directive 89 336 EEC approximation of the laws of the member states related to electromagnetic compatibility March 9 1999 Council Directive 99...

Page 10: ...1 a specification for terminal equipment for use on analog switched telephone networks in the European Economic area The product may be configured to be compatible with other country networks Please c...

Page 11: ...or further information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines Europe 44 1707 353434 USA 1...

Page 12: ...Safety xii Troubleshooting Guide...

Page 13: ...vice describes the information to have on hand when calling for support service Chapter 2 Troubleshooting Xerox Client Software installation provides solutions to common problems with software install...

Page 14: ...in the command syntax appears in angle brackets for example List Fonts Pattern Bold Within procedures text and numbers that you enter are shown in bold for example enter privilege operator The word en...

Page 15: ...o the Solutions Guide for IPDS Printing Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client Guide...

Page 16: ...your Jobs from Windows NT 4 0 QuickPrint Quick Reference Card Submitting your Jobs Using Windows NT 4 0 Drivers Quick Reference Card The documentation set also includes an electronic version the DocuP...

Page 17: ...sentative Before calling make note of the following Status code numbers and messages that appear on the controller screen and the printer console Indicator lights that are lit Name of your printer Doc...

Page 18: ...the problem An external modem allows your system to be accessed by remote service technicians You may be instructed to enable the modem so that the technician can dial into your system Follow this pr...

Page 19: ...re that the environment variable path includes the subdirectory usr xerox nps client bin and usr bin before the subdirectory containing the local print command Also resolve any print command aliases t...

Page 20: ...installation commands use to install the Client Software The attempt to communicate to the Print__Controller__Name has failed Make sure the name Print__Controller__Name is correct Make sure your etc...

Page 21: ...ere is an external connectivity problem Check Novell file server console screen for messages Check that the server is running and connected to the network If it is an incorrect framing type or server...

Page 22: ...server should only have a PSERVER defined with the same name as the printer s PSERVER there should not be an instance of PSERVER running under that PSERVER definition Stop the PSERVER instance Log mes...

Page 23: ...ckets advertising the print server There is a basic connectivity or routing problem The incorrect framing type has been set The print server is not running For RPRINTER there must be a PSERVER running...

Page 24: ...Troubleshooting a Novell implementation 3 4 Troubleshooting Guide...

Page 25: ...er the right conditions Refer to Helpful Facts About Paper for information on paper selection and care Clearing a feeder tray fault When paper is misfed from the paper trays complete the following ste...

Page 26: ...nd jams 4 2 Troubleshooting Guide 3 When the Ready To Open indicator is lit pull the bar up and out to open the tray Pull the tray all the way out for best results 4 Press the green lever to unlatch t...

Page 27: ...ce 7 Slide the tray back into the printer until the tray latches and press the Continue button to resume printing 8 Discard any pages sent to the sample tray or unused stacker tray when the paper jam...

Page 28: ...sfeeds that have occurred but do not latch the paper feeder assembly If necessary unlatch it by pressing down on the bright green lever on the right side of the paper tray 2 Lightly moisten a lint fre...

Page 29: ...Operate the system as usual If you continue to experience misfeeds place a service call Clearing paper jams Paper sometimes jams as it leaves the feeder trays or moves through the paper path You must...

Page 30: ...ex paper path Jam display on printer console In the event of a jam the printer console displays the following information The message display describes the areas of the printer you must check and clea...

Page 31: ...s and jams Troubleshooting Guide 4 7 Figure 4 3 Message and graphic displays on the printer console 1 Message display 2 Graphic display Interior labels Message labels are located inside of the printer...

Page 32: ...ere is a slightly possibility of duplicate or missing pages when a paper jam occurs while a job prints For that reason you should check the job s integrity once the job has been printed at least the s...

Page 33: ...areas for both the dual stacker areas 8 8A and 9 and the stitcher stacker areas A and B The purpose of the diagram is to give you an overall perspective of the locations of all of the printer areas re...

Page 34: ...oubleshooting Guide Clearing paper jams from areas 1 and 1A To clear paper jams from areas 1 and 1A 1 Open the middle door and locate area 1 2 Remove and discard any paper that you find in the areas i...

Page 35: ...d jams Troubleshooting Guide 4 11 4 Open the high capacity feeder front door and locate area 1A 5 Remove and discard any paper that you find in area 1A 6 Close the door and press the Continue button t...

Page 36: ...ams from areas 2 and 2A To clear paper jams from areas 2 and 2A 1 Open the middle door and locate area 2 2 Lift the three green handles one by one Each time you lift a handle remove and discard any pa...

Page 37: ...ooting Guide 4 13 4 Open the high capacity feeder front door and locate area 2A 5 Lift the green handle Remove and discard any paper that you find in this area 6 Lower the handle close the door and pr...

Page 38: ...steps to clear jams in area 3 1 Open the middle door and locate area 3 2 Push and hold the green handle to the right in the direction of the arrow marked on it 3 Remove and discard any paper that you...

Page 39: ...ould be discarded You are not charged for these sheets Clearing paper jams from area 4 Follow these steps to clear jams from area 4 WARNING The laser safety label located on the inside left front door...

Page 40: ...the fully open position WARNING Take care not to touch any parts in this area They may be hot enough to cause burns 3 Raise the small green handle at the front of the fuser assembly 4 Remove and disca...

Page 41: ...oubleshooting Guide 4 17 6 Push down on the green release latch and slide the fuser unit back into the printer until it latches into the closed position 7 Close the doors left one first and press the...

Page 42: ...e steps to clear jams in area 5 1 Open the middle door and locate area 5 2 If paper is caught in the rollers between areas 4 and 5 first turn the green knob in the direction of the arrow marked on it...

Page 43: ...ing Guide 4 19 3 Push and hold the green handle to the left in the direction of the arrow marked on it Remove and discard any paper that you find there 4 Release the green handle 5 Close the door and...

Page 44: ...Clearing paper misfeeds and jams 4 20 Troubleshooting Guide Clearing paper jams from areas 6 and 6A Follow these steps to clear jams in areas 6 and 6A 1 Area 6 under cover 2 Area 6a 3 Stacker...

Page 45: ...h capacity feeder area 6a Open the top cover of the stacker too if the printer console message display indicates it needs to be opened 4 Remove and discard any sheets under the high capacity feeder co...

Page 46: ...Clearing paper misfeeds and jams 4 22 Troubleshooting Guide Clearing paper jams from area 7 Area 7 of the paper path is used only during duplex printing 1 Open the middle door and locate area 7...

Page 47: ...de 4 23 2 Pull the block shaped set separator toward you and hold it in that position 3 Remove and discard any paper in the duplex tray 4 Return the set separator to its upright position 5 Close the d...

Page 48: ...inter has a stitcher stacker see the Correcting stacker problems chapter 1 Open the top cover of the output module as indicated on the graphic display of the printer console 2 Remove and discard any p...

Page 49: ...1 Open the right door and locate the green handle on the upper right side of area 9 2 Pull the green handle down and to the left in the direction of the arrow marked on it to hold the assembly open wh...

Page 50: ...adjusted by a service representative The adjustable weights are located on the underside of the scuffer arms on a track down the center To adjust them 1 Slide the weight right or left along its track...

Page 51: ...en the top cover of the stitcher stacker and locate area A in the center 2 Remove and discard the paper under the paper guide The paper guide is a spring loaded heavy wire form guide that pops up when...

Page 52: ...the system has counted it as completed 6 Close the side and top covers 7 Press the Continue button to resume printing Clearing bypass transport paper jams 4890 92C only To clear bypass transport pape...

Page 53: ...5 Remove and discard any paper that you see 6 Push the cover back to the left and close it tightly The cover snaps shut 7 Press the Continue button on the printer console to resume printing 8 Discard...

Page 54: ...Clearing paper misfeeds and jams 4 30 Troubleshooting Guide...

Page 55: ...idle for a period of time The default period is eight hours but the service representative can customize the time period When the printer requires a PQA the printer console displays a HOUSING NOT READ...

Page 56: ...cies between different PostScript printers Some PostScript printers contain proprietary PostScript extensions For example some versions of the Apple Macintosh PostScript driver download encrypted prop...

Page 57: ...PostScript masters look different on almost every different model of PostScript printer The operators are also used to perform pattern fills since PostScript Level 1 does not have a pattern fill opera...

Page 58: ...e and gray The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators However some Xerox...

Page 59: ...cription that is intended to be device independent Invisible strokes 0 setlinewidth PostScript masters that use the PostScript operator setlinewidth are not consistent across different PostScript prin...

Page 60: ...Optimizing print quality 5 6 Troubleshooting Guide...

Page 61: ...er in the indicated tray If the paper is not the correct size load the correct size paper If the paper size is correct press the Continue button to resume printing The number displayed in the Wire Per...

Page 62: ...uffer arm weights are out of adjustment If printer has adjustable weights under the scuffer arms slide them to the right or the left Refer to Clearing paper misfeeds and jams chapter in this guide If...

Page 63: ...ailable are turned far enough to the left to brighten the screen 3 If the monitor is powered on and controls are turned to the left call the service representative The first job to print after a reboo...

Page 64: ...ocument does not print there may be a system problem Printer controller is not communicating with the network Does not apply to channel attached host Ping the printer controller check the cabling conn...

Page 65: ...ering print options from the client workstation Enter Show Document Attributes Resend if necessary using correct options or enter Change Document Attributes to specify the desired attributes Job print...

Page 66: ...ps and sends a not ready message to the host 1 Enter Show Status to ensure there is no other problem If you have a stoppage due to the status shown correct the problem status 2 Enter List Virtual Prin...

Page 67: ...paper jams area 3 4 14 area 4 4 15 4 17 area 5 4 18 4 19 area 7 4 22 4 23 area 8 4 24 area 9 4 25 areas 1 and 1A 4 10 4 11 areas 2 and 2A 4 12 4 13 areas 6 and 6A 4 20 4 21 stacker tray paper jams 4...

Page 68: ...ters restarting 7 4 printing quality monitoring 5 1 quality features affecting 5 2 problems printer 6 1 stacker 6 1 procedures feed belt cleaning 4 4 4 5 paper trays clearing misfeeds 4 1 4 3 printers...

Page 69: ...sfer 5 4 transfer functions 5 4 Tray Unlock button 4 1 troubleshooting Novell implementation 3 1 3 3 Xerox Client Software installation 2 1 2 2 X Xerox Client print command 2 1 Xerox Client Software t...

Page 70: ......