14 Xerox Phaser 5550 Evaluator Guide
Unrivaled Service and Support
Behind every Xerox product is a large network
of customer support that’s unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge technolo-
gies to keep you up and running. They’re even
linked to the engineers who designed your prod-
uct, so you can be confident when you choose
Xerox. And Genuine XEROX
®
supplies are always
readily available.
Total Satisfaction Guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the indus-
try, covers every Phaser device that has been
continuously maintained by Xerox or its autho-
rized representatives under a Xerox express
warranty or Xerox maintenance agreement.
You decide when you’re satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise’s office
output infrastructure and reduce
• Overall costs
• Break-Fix Management — Single point of
ownership and management for break-fix
service for all brands of office output devices
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output Management Services
• Output Management — Single point of
management of office output from all
output devices, regardless of manufacturer
• Image Capture and Workflow — Cost-efficient
solutions for capturing, managing, retriev-
ing and distributing information into digital
repositories
Support Services
• Technology Procurement and Deployment —
A creative and flexible end-to-end print/com-
puter product acquisition solution that uses a
single-point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range of enter
-
prise services managed through a centralized
single point of contact and delivered through
an on-site or off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access Managed Services
• Student and Library Patron Access — Custom
designed and implemented customer-man-
aged solutions for student and library patron
print access management
Additional Information Sources
What’s in the box:
• Printer
• Toner cartridge (35,000 print capacity)
• Drum cartridge (60,000 print capacity)
• World kit (includes Software and documenta
-
tion CD, Warranty booklet)
• Power Cord
Phaser 5550 Front Panel
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
On the web
Visit
www.xerox.com/office
for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit
www.xerox.com/office/support
for:
Support and service information, including the
same troubleshooting Knowledge Base used
by Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Section 3: Configurations, Specifications, Supplies,
Support and Additional Information Sources
Support and Additional Information Sources
