Copy and Scan Problems
Xerox
®
B215 Multifunction Printer
User Guide
241
Copy and Scan Problems
If the copy or scan quality is poor, refer to the following table.
Symptoms
Solutions
Copies are too light or
too dark.
Use
Lighten/Darken
in the Copy service to lighten or darken the copies. For details,
refer to
Smears, lines, marks, or
spots appear on
copies.
• If the defects are on the original, use
Background Suppression
in the Copy
service to lighten the background of your copies. For details, refer to
• If there are no defects on the original, clean the scanner unit. For details, refer to
.
• If the defect occurs when using the automatic document feeder, clean the CVT
glass using a lint-free cloth. For instructions, refer to
Glass and Constant Velocity Transport Glass
Copy image is skewed.
• Ensure that the original is face down on the document glass and not skewed.
• Ensure that the original is face up in the automatic document feeder and just
touching the guides.
• Check that the copy paper is loaded correctly.
• The transfer roller may be dirty. Clean the inside of your printer.
Blank copies.
Ensure that the original is face down on the document glass or face up in the
automatic document feeder. If the problem continues, contact a service
representative.
Image rubs off the
copy easily.
• Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the printer for extended periods of
time.
Frequent copy paper
jams occur.
• Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray
with a fresh supply. Check and adjust the paper guides.
• Ensure that the paper is the proper paper weight and type.
• Check for copy paper or pieces of copy paper remaining in the printer after a
paper jam has been cleared.
Toner cartridge
produces fewer copies
than expected before
running out of toner.
• Your originals may contain pictures, solids, or heavy lines. For example, your
originals may be forms, newsletters, books, or other documents that use more
toner.
• The automatic document feeder may be left open while copies are being made.
• Power off the printer, and then power on.
Summary of Contents for B215
Page 1: ...Version 1 0 august 2019 702P07580 Xerox B215 Multifunction Printer User Guide...
Page 11: ...Xerox B215 Multifunction Printer User Guide 11...
Page 47: ...More Information Xerox B215 Multifunction Printer User Guide 47...
Page 110: ...Setting Up the Services Xerox B215 Multifunction Printer User Guide 110...
Page 157: ...Jobs Xerox B215 Multifunction Printer User Guide 157...
Page 247: ...Getting Help Xerox B215 Multifunction Printer User Guide 247...
Page 268: ...Software Verification Test Xerox B215 Multifunction Printer User Guide 268...
Page 281: ...Environmental Specifications Xerox B215 Multifunction Printer User Guide 281...
Page 298: ...Material Safety Data Xerox B215 Multifunction Printer User Guide 298...
Page 305: ...Other Countries Xerox B215 Multifunction Printer User Guide 305...
Page 306: ......
