Xerox CiPress 325, Customer Help Information

Page 1: ...Xerox CiPress 325 500 Production Inkjet System Customer Help Information 5 0 Software August 2012...

Page 2: ...2012 by Xerox Corporation All rights reserved XEROX XEROX and Design CiPress and FreeFlow are trademarks of Xerox Corporation in the United States and or other countries BR3162...

Page 3: ...starting the CiPress Printer UI 2 5 Restarting the CiPress Printer 2 5 CiPress Touch Screen Power Troubleshooting 2 7 FreeFlow Print Server Power Overview 2 8 Restarting the FreeFlow Print Server 2 9...

Page 4: ...4 17 Changing the Job Source Selection 4 17 Online Offline Selection 4 17 Print Line Selection 4 18 Overriding a Run View Print Line Selection 4 18 Image Offset Setting Optional 4 18 Resolution and S...

Page 5: ...on 4 44 Adding Marks for a Print Line Definition 4 45 Editing a Print Line Mark Definition 4 46 Deleting a Print Line Mark Definition 4 47 Editing a Print Line Definition 4 47 Deleting a Print Line De...

Page 6: ...aterial Setup 5 12 Perform Material Setup for Primary Upstream CiPress 5 12 Perform Material Setup for Secondary Downstream CiPress 5 12 Optimize Gain for Primary Upstream CiPress 5 13 Optimize Gain f...

Page 7: ...Problem Solving 5 52 Web Fault Code Problem Solving 5 61 6 Cleaning 6 1 Cleaning the CiPress Overview 6 1 General Web Path Cleaning Tips 6 2 Before Cleaning Checklist 6 3 Cleaning the Infeed Module 6...

Page 8: ...tion Roll 7 17 Replacing the Spreader Agent Box 7 17 Cleaning the FreeFlow Print Server CIP Module Filters 7 17 Cleaning the Radiant Heater Area 7 17 Servicing the Web Cleaner 7 17 Cleaning the Web Pa...

Page 9: ...re treated paper water or other agents and does not need special drying equipment Because the ink is waterless no curling occurs in the paper and no evaporation occurs within the print heads Waterless...

Page 10: ...and smoothly through the system to preserve both productivity and image quality Double reflex printing process Paper options consist of lightweight uncoated and untreated low cost paper 75 to 90 gsm T...

Page 11: ...d is 500 feet per minute 152 meters per minute All variable costs such as print heads ink and meter rates are the same for both speed configurations System Components The system is made up of a collec...

Page 12: ...ttings Maintenance functions are also accessed from the Touch Screen UI Touch Screen User Interface UI Four separate waterless ink barrels contain the inks for the CiPress There is a barrel for each o...

Page 13: ...temperature of the paper no cool or hot spots in preparation for the Spreader Web Cooling Drum Apply the ink to the paper Print Heads Set the position of the paper relative to the print heads as the...

Page 14: ...Condition Attention Light Green The default state of the CiPress green attention light Off Each of the PPEs in the currently segmented print line is either 1 in the Soft Stop state with the web cycled...

Page 15: ...cing the web the audible alert will not sound when the web advance controls are pressed selected Prior to the local CiPress cycling up to print a job Since each CiPress has its own alert in a duplex s...

Page 16: ...Xerox CiPress 325 500 Production Inkjet System 1 8 Customer Help Information CiPress System...

Page 17: ...iew prior to performing this procedure Use this procedure when a CiPress System is powered off 1 Ensure that all third party pre processing and post processing equipment is powered on according to the...

Page 18: ...wo minutes of powering on the Primary CiPress Printer 4 Wait until appears in the taskbar of the Primary CiPress Touch Screen Note The CiPress Touch Screen has no indicator light as to whether it is p...

Page 19: ...lays 3 Select Yes A pop up window displays on the Secondary CiPress Printer UI if a Tandem Configuration is used 4 If it exists on the Secondary CiPress Printer UI select Shutdown Yes from the pop up...

Page 20: ...an intermittent state 8 If desired power off any third party pre processing and post processing equipment according to the manufacturer s instructions CiPress Printer Power Overview The procedures in...

Page 21: ...tem when in a simplex or duplex configuration Important The FreeFlow Print Server should be powered on while performing this procedure 1 On the Primary CiPress Printer UI ensure that the current state...

Page 22: ...ore switching the Power Supply Knife Switches back to the On position in the next step 7 Switch the Power Supply Knife Switches for the Primary CiPress Printer to the On position The Power Supply Knif...

Page 23: ...rmally 1 Locate and press the Power button If an image does not appear within 15 seconds on the Touch Screen press the Power button again 2 A blue box with a welcome message momentarily displays if th...

Page 24: ...r on and power off procedures Use this graphic as a reference for where the different components of the server rack are located The power switch location for each individual server are also shown Note...

Page 25: ...ower switch 6 Server power indicator light 7 Restarting the FreeFlow Print Server Use this procedure to restart the FreeFlow Print Server using the FreeFlow UI From the FreeFlow Print Server UI select...

Page 26: ...e Server Status icon 2 Ensure that the status of each RIP Server and Video Server displays as Active A Duplex System consists of six RIP Servers and six Video Servers A Simplex System consists of thre...

Page 27: ...ng b Power on the servers in the FreeFlow Print Server Rack by pressing the power button on each unit The green colored power indicator light on each server goes from a state of slowly flashing to a s...

Page 28: ...Xerox CiPress 325 500 Production Inkjet System 2 12 Customer Help Information Power Management...

Page 29: ...Press 1 Select DC 131 NVM in the Adjustments column 2 Select Search 3 Type the value 34063 in the Search Name or ID box and select Enter 4 Select Edit 5 Type the value 15 and select Enter 6 Select Clo...

Page 30: ...Xerox CiPress 325 500 Production Inkjet System 3 2 Customer Help Information Web Setup...

Page 31: ...he Touch Screen CiPress Views Each view is accessed by selecting the corresponding icon from the view navigation bar The five CiPress views are Description CiPress View View Icon Accesses or returns y...

Page 32: ...on Select this button to choose Shutdown Restart or Power Saver Power Selecting this button continuously ejects paper until Stop Eject is selected Marks are printed on the web while an eject is in pro...

Page 33: ...available at this time Initializing state Entry to exit Warming state Entry to exit Preparing to cycle up Entry to exit Setting Job Source Online to Transition to Online complete Note When more than o...

Page 34: ...d displays a list view of menu selections Menu Expand Returns any modified offset values to the system default values in the Run view Reset Provides web feed options for advancing the web through the...

Page 35: ...per right corner of the screen The User Access Level Log In screen appears 2 Select the desired User Access Level Operator Advanced Operator or Key Operator Note If selecting the Operator User Access...

Page 36: ...an only reset the password of the level below them For example the Key Operator can only reset the password of the Advanced Operator The Advanced Operator can not reset a password because the level be...

Page 37: ...r Action Yes Yes Yes Yes Yes Assign Operator language region unit of measurement Yes Yes Yes Yes No Assign Advanced Operator language region unit of measurement Yes Yes Yes No No Assign Key Operator l...

Page 38: ...ational software kit installed to assign these preferences 1 On the User Access Level Log In screen select Language The Language and Preferences window displays 2 Under the Language heading select the...

Page 39: ...Stop button and the primary upstream CiPress has cycled down and is in a Not Ready state the following controls are available Paper Application Job Source and the associated Online button Print Line...

Page 40: ...the area of the CiPress requiring attention Event log table Error message table The event log table and error message table appear in the same space in the Run view and are alternatives to each other...

Page 41: ...ssage displays informing you that a printer restart is required in order to change the active print line If you select Yes the CiPress restarts and when the restart sequence is complete the newly sele...

Page 42: ...a The PPE status provides a summary of all the pre and post finishing devices on the currently selected print line The statuses are Ready Green The Ready state indicates all PPEs in the selected print...

Page 43: ...e CiPress has one or more machine errors displayed the web is not moving Error The CiPress is ready for production waiting for job data to cycle up Ready The CiPress is in production cycled up web mov...

Page 44: ...et PPE devices to Ready until a Print Line cycle up is acceptable PPE States The PPE state is displayed for each of the pre and post processing devices in the print line Description State The device i...

Page 45: ...ring the error Settings In the Run view you can apply these settings Paper Application Job Source Offline Online Print Line Image Offset Optional Resolution Speed Ink Usage Estimate Note The menu opti...

Page 46: ...t an application name with the following specifications predefined in the Definitions view ROF Mark positioning Color Rendering options Color Patches in Job Offsets for Front Side and Back Side If nec...

Page 47: ...is offline 1 In the Run view select the down ward arrow on the Job Source menu The job source selections display 2 Select a job source The selected job source appears on the second line of the Job So...

Page 48: ...2 Select a new print line from the menu A warning dialog box displays 3 Select Yes The CiPress restarts and when the restart sequence is complete the newly selected print line becomes the current sel...

Page 49: ...ss UI where the change was made displays a message instructing the operator to ensure that any necessary engine calibrations have been run at the new speed before printing Changes to the printer speed...

Page 50: ...eck Pages Enable The Check Pages and Enable buttons are located beneath the event log table in the Run view These buttons let you print a fixed number of proof pages prior to printing a full job after...

Page 51: ...ill begin printing as soon as A job appears in the active job display All components in the line have a Ready state Once the CiPress begins printing the number on the Check Pages button decreases by o...

Page 52: ...und in the status area Not ready for jobs Select the Stop button to prevent the CiPress from printing jobs The state of the CiPress changes to Not Ready yellow background in the status area Note When...

Page 53: ...e that you create using Neptune a software tool For more information on Neptune please contact your Xerox analyst for assistance While the Paper Application and Print Line definitions and the impositi...

Page 54: ...if the current settings in the Run view differ from the current setup in the Application Definitions Import from Run view Takes the current setting in Definitions view and makes it the selected optio...

Page 55: ...iPress and the secondary downstream CiPress Note Tandem marks may also be used in a single engine print line for duplex printing employing an internal duplex path A tandem mark consists of a Registrat...

Page 56: ...re treated by the printer the same as any other page content Mark Positioning Marks set at the touch screen are offset relative to The logical Top of Form in the process direction The rear paper edge...

Page 57: ...e settings on the Properties sub tab you may need to define print marks on the Pre Printed Mark sub tab Note On both sub tabs the range of acceptable values for each parameter is shown below the field...

Page 58: ...paper weight value and select OK Note The paper weight is used in tension and velocity control so entering the correct value is important The system will try to adjust if the value is off but color to...

Page 59: ...the paper does not have pre printed marks skip ahead to Step 27 13 On the Pre Printed Mark sub tab select the type of mark either TOF or ROF The pre printed mark should be defined to match the actual...

Page 60: ...ect the X Location field The X location is the location of the mark from the outboard web edge The number pad opens 25 Type or select the numerical X location value and select OK The number pad closes...

Page 61: ...te If you want to use this paper immediately select the Export to Run View button to make this new paper definition the current selection in Run view Editing a Paper Definition Tip In duplex configura...

Page 62: ...fined papers Deleting Multiple Paper Definitions 1 In the Definitions view on the Paper tab select the Delete icon The Delete Paper window opens 2 From the Saved Paper Names list select the papers you...

Page 63: ...paper you intend to print will show if the form location is off the paper If the ROF location is inside the paper width a green check mark appears with a statement that the ROF mark location is valid...

Page 64: ...New icon The name on the Application menu changes to New 3 For Paper Feed select Pinfeed Only Pinless Only or leave the Any Feed default setting Any Feed covers both options Note A red asterisk appear...

Page 65: ...f the paper select from the options in the drop down menus Preserve K Only Black Uses only black ink for lower cost printing Darken K Only Black Uses C M and Y color to produce a richer looking black...

Page 66: ...green checkmark displays when you select the paper 13 If a paper selected for use with this application shows an incorrect placement use the Tandem X Location and Tandem Y Location menus to adjust the...

Page 67: ...tely after making your first change a red asterisk appears on the Application menu to indicate the application definition is being modified This asterisk remains in place until you save the applicatio...

Page 68: ...rection taking place In many cases DC 965 Head Maintenance may need to be run a few times to adequately unclog any missing jets before optimal image quality is achieved Print Heads containing certain...

Page 69: ...cted for the Back Side 6 Enter a frequency for Page Frames Per Patch Note The lower the number entered for this option the greater the ability of the Image Sensor to detect missing jets For example if...

Page 70: ...he attributes of a selected device Select a predefined device type Enter PLB print line bus address Enter serial number for a device Marks Define synchronization marks for post processing devices Note...

Page 71: ...rinter in the correct inline position with a default distance of 0 inches Also a red asterisk is placed next to the current name of the line to indicate the Paper Path is being modified Note If the de...

Page 72: ...if the Upstream Printer prints the front side or back side of the paper Note If the device has an associated inter device distance that distance is maintained even after the device is moved to a new...

Page 73: ...the Paper Path sub tab 2 From the Paper Path menu select the paper path containing the device you want to remove The print line device icons display at the bottom of the window 3 Select the icon for...

Page 74: ...connected to the device Please contact your Xerox analyst if you are not sure what to enter 6 Select OK The PLB address for the new device appears on the PLB Address button 7 If applicable type or sel...

Page 75: ...he New Mark window opens Note The New button is different from the standard New icon control 4 Select the unit of measurement either Inch or MM next to each of the four settings 5 Select the Height fi...

Page 76: ...ect OK The new mark name appears on the Marks menu and the red asterisk is removed 16 To verify that the new mark definition is available to add to a print line select the Paper Path sub tab and selec...

Page 77: ...on the Marks menu 4 Select the Delete icon The Delete Mark Definition window opens 5 Verify that the name of the print line mark definition you are deleting appears in the Name field and select OK A w...

Page 78: ...of the print line definition you are deleting appears in the Name field and select OK Note Notice that the print line definition currently in use in Run view is highlighted and cannot be selected for...

Page 79: ...When you are logged in as an Operator Advanced Operator or Key Operator you can view the following information for each listed consumable Name Status Code To view the reset history or set change the...

Page 80: ...ge estimation from the Consumables view the following information is available Session Status which appears as Inactive or Active Start Date and Time for the estimation process End Date and Time for t...

Page 81: ...and view the file as a spreadsheet Note The export is possible only after an estimate has been performed and the Export Estimate button is available 1 Insert a USB storage device in the CiPress USB p...

Page 82: ...ivities including deactivate the touch screen to clean it calibrate the touch screen eject removable media and set the job eject timer for the print engines System In the Administration view an Advanc...

Page 83: ...ssion is made on a single day the tracking number is incremented For example 001 002 003 Submission History Use this sub tab to set the time for automatic data submission Submission Setup Manually Sub...

Page 84: ...nstallation of the CiPress Caution Submitting billing counts while a job is printing will cause production to stop while billing data is collected Test Patterns Tab Use the test patterns function to p...

Page 85: ...service engineer The Software tab has two sub tabs Description Sub tab On this sub tab you can verify the following information for installed software Installer Name Version Install Date Internet Upda...

Page 86: ...ce completed jobs to the next device You can also change the job end ejection time delay The default time delay with no activity before paper is automatically ejected is five minutes Settings Allows y...

Page 87: ...you can select one or more Definition types 4 Select Import Selected The Import Defintions window displays Note The Import Selected button is available only if the CiPress is Offline 5 Under Select Fi...

Page 88: ...n clock displays on the CiPress UI to indicate how much time is left before NPRO begins If the time value expires before the controller receives any additional jobs the controller orders the CiPress t...

Page 89: ...e main screen the system is placed in a suspended state so that no other operations can occur In this special state the user area displays the controls that allow Key Operators to Run diagnostic routi...

Page 90: ...ostics view Note When you access the Diagnostics view a house is added to the standard Diagnostics view icon Diagnostics Home Screen icon Closes the Diagnostics view and opens the Run view Run view ic...

Page 91: ...area with the most recent message appearing on the first line To return to the three line message display select the X to the right of the message display at the top of the screen Note While the expan...

Page 92: ...lt selections may impact system performance DC 106 Test Printing Overview DC 106 Test Printing is used to determine and diagnose any potential image quality defects Test printing should not be done ar...

Page 93: ...s included under the Variable Data heading Status Log Time Stamp Description Service Code Variable Data Print Line Module Serial Number Event Log Time Stamp Description Module Module Serial Number Pri...

Page 94: ...hanging User Access Levels for more information 2 Select the Diagnostics view 3 Select DC 110 System Logs in the Service Info column 4 Use the information shown to help problem solve the fault 5 Selec...

Page 95: ...phase ensures that all print heads produce the same density of color on the page for a seamless image Correct Ydp This phase is similar to Converge Roll and Register Heads in that it helps the CiPres...

Page 96: ...rom the Maintenance column 4 Select the appropriate phase s as directed by a referring procedure or per the reference table in DC 141 Head Setup Overview 5 Select Start Wait until the CiPress has succ...

Page 97: ...r Access Levels 3 Select the Diagnostics view icon 4 To determine if DC 141 Head Setup should be performed prior to DC 142 Color Maintenance see the table in the DC 141 Head Setup Overview 5 Select DC...

Page 98: ...does not already exist create it Note If the DC142 folder did not already exist the network transfer functionality of 10 Open the X Rite ColorPort software application 11 Select the Measure Target tab...

Page 99: ...t drop down menu Select None XRGA from the Conversion drop down menu Select 400nm 700nm from the Spectral Range drop down menu Select 0 1 from the Value Scale drop down menu Type a filename with the f...

Page 100: ...ce cannot be performed on both CiPress Printers simultaneously Circumstances where DC 965 should be run prior to printing include After the CiPress has been powered off for any period of time When WAR...

Page 101: ...ess varies depending on the location and number of Print Heads selected Select All Start automatically purges ink from all Print Heads 5 When the routine completes follow the instructions that display...

Page 102: ...Xerox CiPress 325 500 Production Inkjet System 4 72 Customer Help Information Operating the CiPress User Interface...

Page 103: ...ot register properly 1 Select Administration View 2 Select the System and Maintenance tabs 3 Select Calibrate A prompt appears 4 Select Yes 5 Touch the middle of the targets that appear The Touch Scre...

Page 104: ...Thermal Controller General Checkout Procedure Xerox CiPress 325 500 Production Inkjet System 5 2 Customer Help Information Problem Solving...

Page 105: ...t use this switch to power on or power off the Thermal Controller If directed by Xerox service personnel or a written procedure use the other power switch see number 6 below 2 The Control Panel and Me...

Page 106: ...Press power state For example if the CiPress is powered on the Thermal Controller is powered on If the CiPress is powered off the Thermal Controller is powered off 6 The Emergency Stop switch for the...

Page 107: ...rmal Controller Fault button glowing red when there is a fault with the Thermal Controller Caution If you see the button glowing red do not press the button Contact Xerox for assistance 1 Inspect and...

Page 108: ...ithin the following temperature ranges 1 Wait 30 minutes from the time the Thermal Controller is initially powered on to allow the three temperature zones to stabilize 2 Recheck PV temperatures Zone 1...

Page 109: ...xt step Yes 4 Are any of the Thermal Controller air vents obstructed Action Result Continue with the next step No Remove the obstruction and wait 30 minutes for the Thermal Controller temperature zone...

Page 110: ...uld always be above this line 1 Note The sight gauge is located on the left side of the Thermal Controller from the front of the unit Action Result Contact Xerox for assistance Unable to determine flu...

Page 111: ...low of fluid to or from the CiPress If the problem is resolved the general checkout of the Thermal Controller is complete If the problem is not resolved contact Xerox for assistance Contact Xerox for...

Page 112: ...web The gain is set too low Remedy 1 Optimize Gain for Primary Upstream CiPress 2 Optimize Gain for Secondary Downstream CiPress When set to Automated Mode the Web Registration Module moves to an end...

Page 113: ...ut motor activation error icon on the screen The web is not threaded in the CiPress There is no web tension Remedy Thread the web See the Web Threading Guide for more information Ensure that there is...

Page 114: ...ows the Web Registration Module to detect the dark value When displays ensure that the sensor is not covered This allows the Web Registration Module to detect the bright value 6 When finished select T...

Page 115: ...e Gain for Primary Upstream CiPress This procedure is used to set individual gain values for the different modes on the Web Registration Module 1 Select 2 Select simultaneously 3 Select 4 Select 5 Sel...

Page 116: ...ottom 7 When finished select The optimize gain setup for the Secondary Downstream CiPress Paper Sensor is complete Image Quality Overview This section contains information relating to the image qualit...

Page 117: ...tion and timestamp on the print sample Retain this print sample for future use 2 Problem solve any fault codes See Print Head Fault Code Problem Solving 3 Continue to the Image Quality Defect Diagnosi...

Page 118: ...disrupted Deletions Images or colors Deletions are defined as an image that is not printed in whole or in part with regular frequency This could also include specific or multiple colors not being pri...

Page 119: ...on Light or dark and narrow Broad and light streak in the process direction About the width of a single print head 3 in 76 mm Wide and light Related Topics Image Quality Defect Diagnosis Section 5 17...

Page 120: ...Missing Jets Troubleshooting Procedure Missing jets in PrintHeadReg_500fpm Xerox CiPress 325 500 Production Inkjet System 5 18 Customer Help Information Problem Solving...

Page 121: ...Missing jets in Cust_10Up_500fpm_23296 Missing jets in CharacterizeHeads_FullWidth_500fpm 5 19 Xerox CiPress 325 500 Production Inkjet System Customer Help Information Problem Solving...

Page 122: ...int Head warranty Check off or keep track of the steps as they are completed for the purposes of a possible warranty claim 1 Is the Color Patches in Job feature enabled Action Result Enable the Color...

Page 123: ...ep The settings are correct for the current web loaded 5 Run dC 965 Head Maintenance Select Select All and Start 6 Run DC 141 Head Setup and select the Converge Roll and Correct Ydp Phases Action Resu...

Page 124: ...the affected Print Head s on the test pattern print sample Write a description on the print sample to differentiate it from other prints made while following this checklist Retain the print sample to...

Page 125: ...hes in Job feature was not enabled prior to following the steps in this checklist 16 Set NVM ID 32345 to a value of 1 17 Print the PrintHeadReg_500fpm test pattern 18 Restore NVM ID 32345 to the defau...

Page 126: ...Print Heads for a particular color 23 Check Print Head Purge Waste Trays for purged ink Action Result Continue with the next step The waste tray has about the same amount of purged ink from each Prin...

Page 127: ...g it Note Only repeat this action one time If the Result does not change contact Xerox for assistance Multiple Print Heads have missing jet streaks Mark the affected Print Head s on the test pattern p...

Page 128: ...ple Continue with the next step The missing jet streaks occur in the exact same locations in each test pattern print sample See the Image Quality Defect Diagnosis Section to help problem solve the iss...

Page 129: ...adReg_500fpm test pattern 38 Restore NVM ID 32345 to the default value of 0 39 At the post processing device remove two copies of the test pattern printed on the web for analysis 40 Analyze the test p...

Page 130: ...d repacking instructions on the Print Head Warranty website http www xerox com CiPressPrintHeadWarranty Please see the Safety and Certifications Guide or Print Head Warranty Website for proper Print H...

Page 131: ...ypes of streaks see Streak Defect Type Selection Ensure that a supported media type is being used Some glossy media can cause streaks Use the following procedure to problem solve light or dark narrow...

Page 132: ...he Norming Phase of DC 141 Head Setup Streaks occur at the center of the Print Heads Related Topics Image Quality Defect Diagnosis Section Light or Dark Wide Streaks Wide light or dark streaks in Unif...

Page 133: ...wide and light streaks Related Topics Image Quality Defect Diagnosis Section Color Non uniformity From a Single CiPress Printer Color non uniformity in PrintHeadReg_500fpm 5 31 Xerox CiPress 325 500...

Page 134: ...Color non uniformity in CharacterizeHeads_FullWidth_500fpm Color non uniformity in Uniformity_500fpm_23296 Xerox CiPress 325 500 Production Inkjet System 5 32 Customer Help Information Problem Solving...

Page 135: ...ave read the Image Quality Overview and followed the Image Quality Defect Initial Actions prior to problem solving this particular image quality defect Poor text line quality or spots is defined as we...

Page 136: ...ad the dot placement seems randomized run the Correct Ydp Phase of DC 141 Head Setup Related Topics Image Quality Defect Diagnosis Section Color to Color Misregistration Color to color misregistration...

Page 137: ...tion in Uniformity_500fpm_23296 Ensure that you have read the Image Quality Overview and followed the Image Quality Defect Initial Actions prior to problem solving this particular image quality defect...

Page 138: ...Yes 3 Is the Image Sensor docked fully into position Action Result Dock the Image Sensor No Continue with the next step Yes 4 Run DC 141 Head Setup and select Register Heads Phase Action Result Troubl...

Page 139: ...nkle or Damage Web wrinkle or damage in Uniformity_500fpm_23296 Web wrinkle or damage in a representative defect 5 37 Xerox CiPress 325 500 Production Inkjet System Customer Help Information Problem S...

Page 140: ...and contact Xerox for assistance if required Related Topics Image Quality Defect Diagnosis Section Color Non uniformity From Two CiPress Printers Ensure that you have read the Image Quality Overview...

Page 141: ...udges or Smears Ink smudges or smears in Cust_10Up_500fpm_23296 Ink smudges or smears in Cust_10Up_500fpm_23296 5 39 Xerox CiPress 325 500 Production Inkjet System Customer Help Information Problem So...

Page 142: ...Ink smudges or smears in PrintHeadReg_500fpm Ink smudges or smears in CharacterizeHeads_FullWidth_500fpm Xerox CiPress 325 500 Production Inkjet System 5 40 Customer Help Information Problem Solving...

Page 143: ...solving this particular image quality defect Ink smudges or smears are defined as ink in the image area that is displaced or disrupted To problem solve ink smudges or smears check the waste trays and...

Page 144: ...lity defect Deletions are defined as an image that is not printed in whole or in part with regular frequency This could also include specific or multiple colors not being printed throughout an image S...

Page 145: ...Thermal Controller General Checkout Procedure to problem solve image ghosting Related Topics Image Quality Defect Diagnosis Section Test Patterns Test Patterns Section Overview This section contains a...

Page 146: ...n as a Key Operator Note Operators and Advanced Operators cannot access the Diagnostics View See Changing User Access Levels for more information 2 Select the Diagnostics View icon 3 Select DC 106 Tes...

Page 147: ...t Cust_10Up_500fpm_23296 How to Print Cust_10Up_500fpm_23296 1 Log in as a Key Operator Note Operators and Advanced Operators cannot access the Diagnostics View See Changing User Access Levels for mor...

Page 148: ...ting this test pattern using DC 106 Test Printing see How to Print Uniformity_500fpm_23296 How to Print Uniformity_500fpm_23296 1 Log in as a Key Operator Note Operators and Advanced Operators cannot...

Page 149: ...tine PrintHeadReg_500fpm This test pattern is used for diagnosing image quality defects such as missing jets The white triangles indicate the location of the Print Head boundaries The crosshair images...

Page 150: ...ors cannot access the Diagnostics View See Changing User Access Levels for more information 2 Select the Diagnostics View icon 3 Set NVM ID 32345 to a value of 1 4 Select DC 106 Test Printing in the D...

Page 151: ...verview Some of the fault codes that are more likely to occur are included in the customer help for your convenience If a fault code occurs that is not contained in the customer help attempt to follow...

Page 152: ...ge quality defects See Image Quality Overview 3 If the image is printing too close to the edge of the web run DC 610 Image Registration 4 Run the Converge Roll Phase of DC 141 Head Setup 5 If the faul...

Page 153: ...PE 15 XXXX Faults XPE 15 24XX Cause Too Many Missing Jets Remedy Perform the Missing Jets Troubleshooting Procedure XPE 15 25XX Cause Nearest Neighbor Missing Jets Remedy Perform the Missing Jets Trou...

Page 154: ...medy Reset the fault and attempt to run the Register Heads Phase again If the fault continues to occur contact Xerox for assistance XPE 15 46XX Cause Register Heads Phase Failed to Converge for Y Coar...

Page 155: ...digits of a fault code do not always relate to a PBU number In some cases the final two digits of a fault code could mean an entire Color Station or not have any specific meaning Color Station 1 Mage...

Page 156: ...x PBU xx Print Head Warm Up Fault XPE 09 65 xx PBU xx Print Head Level Sensor Thermistor Out of Range Fault XPE 09 68 xx Perform the following procedure to troubleshoot any of the fault codes listed i...

Page 157: ...ance Yes Continue with the next step No 8 Select the fault code A Log Entry Detail window appears 9 Record the Variable Data attribute of the fault code Use the figure as a guide for the meaning of ea...

Page 158: ...rview In the following step do not push the Marking Tower back into the Printer as instructed It must stay in that position for the cleaning steps later on Note If this problem occurs again after perf...

Page 159: ...propriate Marking Tower Only follow steps 1 10 of the respective Print Head replacement procedure 13 Check the Print Head ASICs chips to ensure they are not damaged Action Result Contact Xerox for ass...

Page 160: ...e respective Marking Tower Front Door 3 Use the Check Pages feature to print 100 frames of a job Note For more information on enabling this feature see Setting the Number of Pages for a Check Page Rou...

Page 161: ...de raised Action Result Continue with the next step Yes the fault code indicates that the fault moved with the swapped Print Head Contact Xerox for assistance Yes the fault code indicates that the sam...

Page 162: ...eplacement Overview and choose the appropriate Marking Tower Follow steps 16 28 of the respective Print Head replacement procedure including running DC 965 Head Maintenance select recommended Print He...

Page 163: ...Distance Between Marks Detected by Mark Sensor 1 Exceeds Tolerance The set form length on the CiPress UI does not match the marks on the web Remedy Ensure that the proper Paper Definition is selected...

Page 164: ...the correct position per the web guides See the Web Threading Guide for more information XPE 15 4000 Cause Process Control Image Remedy Contact Xerox for assistance XPE 15 4005 Cause Form Length Inco...

Page 165: ...Wrap rolls Image Sensor Glass Image Sensor Roll and more When beginning production with the CiPress check the need to clean on a daily basis The frequency of cleaning depends on numerous factors such...

Page 166: ...Marking Module to the left Marking Module and through the Outfeed Module After cleaning the paper path continue to clean the Exterior Printer Cover Doors Touch Screen and the FreeFlow Print Server Rac...

Page 167: ...g Tips The following components are cleaned as a part of this procedure Printer Entrance Rolls Web Registration Module and Static Eliminator Brushes Idler Rolls and Web Cleaner Web Registration Module...

Page 168: ...Cleaner a Rotate the red Web Cleaner Knob clockwise b Raise the Web Cleaner lower panel until it latches 9 Move the Right Marking Tower to the right by turning the Tower Control Switch clockwise Hold...

Page 169: ...this procedure Print Box Unit PBU Backer Rolls Idler Rolls Ink Drip Trays PBU Docking Points PBU Docking Balls Web Cooling Drum 1 If not done already perform the Before Cleaning Checklist 2 Move the...

Page 170: ...Outfeed Module Cleaning the Outfeed Module Prior to cleaning see the Cleaning the CiPress Overview Before Cleaning Checklist and General Web Path Cleaning Tips The following components are cleaned as...

Page 171: ...The steps below describe how to properly clean the front cover doors of the press Note Do not use any other cleaning solvent other than Formula A supplied by Xerox 1 Ensure the CiPress is idle and no...

Page 172: ...nob and lowering the door 4 Vacuum the exposed black metal face of the enclosure with the cooling fans behind it and the black foam air filters on the inside of the CIP Enclosure Door 5 With a dry lin...

Page 173: ...replacement procedures select the appropriate procedure based on the color of the Print Head being replaced How to Replace Print Heads from Right Marking Tower Yellow cyan and magenta How to Replace...

Page 174: ...s before removing or replacing a Print Head Failing to power off the CiPress will cause damage to the Print Head and Print Box Unit and void the Print Head warranty 1 Make sure the print engine is idl...

Page 175: ...maintenance platform Warning Performing maintenance activities with arms above the shoulders can cause personal injury In addition using ladders or elevation methods not designed for work on this mach...

Page 176: ...ice position 9 Attach the ESD wrist strap to your arm by sliding it over your wrist 10 Plug the ground clip to the print bar If this is a 4 Head Print Box Unit attach the ground clip on the left side...

Page 177: ...safety cover over the Print Head that will be removed 12 Remove the three connectors from the Print Head Caution Do not pull on the ribbon cables after disconnecting This can cause damage to the inte...

Page 178: ...re loosened completely 14 Grasp the Print Head by the sides and remove it Caution Use caution when handling the Print Head as the side insulation will be warm Do not touch the green digital board Be c...

Page 179: ...e Print Head was removed 16 Retrieve the new Print Head with the safety cover on making sure it is the correct color for the print station 17 Remove the plastic tape from the Print Head 7 7 Xerox CiPr...

Page 180: ...d right screw until both screws are tightened completely The right screw should be finished last Finish seating the left screw first and retighten the right screw Feel for the Torque Driver clutch ove...

Page 181: ...selected How to Replace Print Heads from Right Marking Tower If there is reason to believe that a Print Head is defective please see the Image Quality Overview section and follow the appropriate trou...

Page 182: ...arms above the shoulders can cause personal injury In addition using ladders or elevation methods not designed for work on this machine can result in injuries from loss of balance or bodily strain Do...

Page 183: ...If this is a 3 Head Print Box Unit attach the ground clip on the right side of the print bar 7 11 Xerox CiPress 325 500 Production Inkjet System Customer Help Information Maintenance Tasks...

Page 184: ...ull on the ribbon cables after disconnecting This can cause damage to the internal board 13 Using a Xerox supplied torque driver alternate loosening the screws with the left two turns on each side unt...

Page 185: ...e side insulation will be warm Do not touch the green digital board Be careful not to tip the Print Head 15 Using a dry lint free cloth clean the nozzle and ball plate features where the Print Head wa...

Page 186: ...7 Remove the plastic tape from the Print Head 18 Grabbing the Print Head on its sides align the new Print Head with the safety cover on to the ball plate and fully insert the Print Head Make sure that...

Page 187: ...shed last Finish seating the left screw first and retighten the right screw Feel for the Torque Driver clutch override 20 Attach the pin connector and then the two ribbon cables and remove the cover f...

Page 188: ...er to the instructions 27 Close the Print Engine Module Front Right Door 28 Run the DC965 routine and then DC141 routine with all phases selected Maintenance Tasks Animations The topics in this sectio...

Page 189: ...Refer to the Online Help for an animation of this task Replacing the Spreader Agent Application Roll Refer to the Online Help for an animation of this task Replacing the Spreader Agent Box Refer to th...

Page 190: ...e Heat Leveler and Spreader Drums Refer to the Online Help for an animation of this task Cleaning the Web Registration Sensors Refer to the Online Help for an animation of this task Cleaning the Infee...

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