Overview
ColorQube 8570/8870 Color Printer
System Administrator Guide
12
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, Internet-based support system. It uses your default
web browser to send diagnostic information from your printer to the Xerox website for analysis.
PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a
solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in
opening a Service Request with Xerox Customer Support.
PhaserSMART provides support to users, while eliminating many of the help calls requesting printer
support. PhaserSMART Technical Support saves you time for more critical tasks.
Accessing PhaserSMART
Use one of the following options to access PhaserSMART Technical Support:
•
PrintingScout
•
Xerox website
•
CentreWare Internet Services (CentreWare IS)
•
The print driver
•
Xerox Support Centre
Using PrintingScout Software
If PrintingScout displays an alert on your screen, do the following:
1.
Click the alert to view instructions explaining how to fix the problem.
2.
Follow the instructions on the screen.
Using a Web Browser
To access PhaserSMART Technical Support from the Web:
1.
Open your browser and go to
www.phaserSMART.com
.
2.
Enter your printer IP address in the browser window. For details, see
Finding the Printer IP Address
on page 17.
3.
Follow the instructions on the screen.
Using CentreWare IS
To access PhaserSMART Technical Support from CentreWare IS:
1.
Launch your Web browser.
2.
Enter your printer IP address in the browser
Address
field. For details, see
Finding the Printer IP
Address
on page 17.
3.
Click the
Support
tab.
4.
Select the
PhaserSMART Diagnostic Tool
link.
5.
Follow the instructions on the screen.
Summary of Contents for COLORQUBE 8570
Page 8: ...Contents ColorQube 8570 8870 Color Printer System Administrator Guide 8...
Page 18: ...Overview ColorQube 8570 8870 Color Printer System Administrator Guide 18...
Page 26: ...Network Installation Features ColorQube 8570 8870 Color Printer System Administrator Guide 26...
Page 84: ...Security Features ColorQube 8570 8870 Color Printer System Administrator Guide 84...
Page 102: ...Printer Commands ColorQube 8570 8870 Color Printer System Administrator Guide 102...