October 2012
2-57
ColorQube 8570/8870 Service Manual
93,962 ~ 93,965, 93,966 ~ 93,969
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
Y
N
Inform customer to re-try sticks, and inform Xerox of sticks which will not work.
Insert a different stick of the correct SKU. Does the error persist?
Y
N
Inform customer to re-try sticks, and inform Xerox of sticks which will not work.
Replace the Ink Loader (
REP 1.8
).
Insert a different stick of the correct SKU. Does the error persist?
Y
N
Inform customer to re-try sticks, and inform Xerox of sticks which will not work.
Replace the Ink Loader (
REP 1.8
).
93,966 ~ 93,969 Unidentified Ink Sticks
An Ink Stick Sense error has occurred. The following troubleshooting procedure applies to
these errors.
Initial Actions
•
Verify ink sticks in question are the correct SKU/Re-Order number for the customer.
•
Verify, using the Control Panel menus, that the locked SKU/Re-Order number is correct.
•
Reboot the printer and verify the error persists.
•
If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
•
Ink Loader and Cover,
PL 1.1 Item 8
•
Ink, Rainbow Pack,
Xerox Supplies and Accessories
Procedure
Try to remove the ink stick. Are you able to remove the ink stick?
Y
N
Replace the Ink Loader (
REP 1.8
).
Close the Ink Loader Door "C". Does the error persist after the door is closed? If so,
remove the next stick and close the door again. Repeat until no sticks are left. Did the
error finally clear?
Y
N
Replace the Ink Loader (
REP 1.8
).
Check the removed stick(s) and verify the ink SKU matches what the printer is set to. Does
the ink stick SKU match what the printer is set to?
Y
N
Is the printer set to the correct ink SKU for the customer?
Y
N
Install neutral region snippet and set printer using correct SKU sticks.
Insert a stick of the correct SKU into the printer. Does the error persist after the Ink
Loader Door "C" is closed?
Y
N
Did the ink stick click when inserted?
Y
N
Replace the Ink Loader (
REP 1.8
).
Inform customer of the correct ink stick SKU to use.
Table 1 Applicable Fault Codes
93,966
Cyan channel detected unidentified ink stick
93,967
Magenta channel detected unidentified ink stick
93,968
Yellow channel detected unidentified ink stick
93,969
Black channel detected unidentified ink stick
A
A
B
Summary of Contents for COLORQUBE 8570
Page 1: ...ColorQube 8570 8870 Printer ColorQube 8570 8870 Service Manual Xerox Internal Use Only...
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