October 2012
2-59
ColorQube 8570/8870 Service Manual
93,994 ~ 93,997
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
93,994 ~ 93,997 Ink Loader Faults
The Ink Loader error has occurred. The following troubleshooting procedure applies to these
errors.
Initial Actions
•
Reboot the printer and verify the error persists.
•
Verify that ink stick is Xerox ink.
•
If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5, Parts List)
•
Ink Loader & Bezel,
PL 1.1 Item 8
•
Xerox Ink Sticks (Cyan, Magenta, Yellow, Black)
Procedure
NOTE: Check the Electronics Module Fan for function, as proper cooling is required to prevent
ink stick jams. Ensure the vents are not blocked. Provide adequate clearance (refer to
Clear-
ance and Mounting Surface Specifications
in the Introduction and General Information Chap-
ter). If the Electronics Module Fan is not functioning, refer to RAP
92,604 ~ 92,606
(Electronics
Fan Faults).
Remove all ink sticks from color that is failing (only loose sticks, some sticks may be melted to
the Heater at the front of the Ink Loader).
Open and close the cover multiple times. Does the black plastic push block in the channel
travel freely with the black bar that spans the width of the Ink Loader?
Y
N
Replace the Ink Loader (
REP 1.8
). Transfer the ink sticks to the new Ink Loader.
Using a flashlight, look for ink shards or other obstruction in the track. Are there any ink
shards or obstructions?
Y
N
Remove the Ink Loader from the printer. Is there any ink hanging from the bottom of
the Ink Loader that is not on the metal heater? (Look for ink debris on top of the
Printhead. Ink dust is normal, pools of frozen ink is not normal.)
Y
N
Reboot the printer. Does the error persist?
Y
N
Troubleshooting complete.
Replace the Ink Loader (
REP 1.8
). Transfer the ink sticks to the new Ink Loader. Ver-
ify that the Electronics Module is plugged in.
Replace the Ink Loader (
REP 1.8
). Transfer the ink sticks to the new Ink Loader.
Remove any obstructions and replace at least 2 ink sticks. Reboot the printer. Does the error
persist?
Y
N
Troubleshooting complete.
Replace the Ink Loader (
REP 1.8
). Transfer the ink sticks to the new Ink Loader.
Table 1 Applicable Fault Codes
93,994
Black Ink Stick Potential Jam2
93,995
Magenta Ink Stick Potential Jam2
93,996
Cyan Ink Stick Potential Jam2
93,997
Yellow Ink Stick Potential Jam2
A
A
B
B
Summary of Contents for COLORQUBE 8570
Page 1: ...ColorQube 8570 8870 Printer ColorQube 8570 8870 Service Manual Xerox Internal Use Only...
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