October 2012
2-52
ColorQube 8570/8870 Service Manual
93,597, 93,598, 93,599, 93,800
Revised, 3rd Revision - Xerox Internal Use Only
Fault Messages and Codes
Close the Ink Loader Door and allow the printer to reach Ready. Is the printer ready?
Y
N
Replace the Printhead Assembly (
REP 2.3
). Does the error persist?
Y
N
Troubleshooting complete.
Replace the Power Control Board (
REP 5.6
) (Electronics Module).
Perform the Flush Prints routine to purge the Printhead contamination: Control Panel
Menu -> Troubleshooting -> Service Tools -> Ink Flush Prints. Select affected color to
prints 20 solid prints. Were 20 solid fills printed?
Y
N
Continue printing the solid fills for the affected color(s).
Check that the contamination has been purged.
1.
Power off the printer.
2.
Turn the printer on.
Did the printer reach Ready without error?
Y
N
Repeat the Disable Ink Loader Level Sensing procedure. If the printer continues to
fail, replace the Printhead Assembly (
REP 2.3
). Does the error persist?
Y
N
Troubleshooting complete.
Replace the Power Control Board (
REP 5.6
) (Electronics Module).
Troubleshooting complete.
CAUTION
Do not attempt to remove ink from the Printhead reservoir. Purge the reservoir using Solid
Color Test Prints as described.
Clear the Ink Loader of ink. For these types of errors, clear the Ink Loader of the incorrect ink.
1.
Remove the Ink Loader (
REP 1.8
).
2.
Load the correct ink into the chutes.
3.
Clean the area surrounding the Printhead reservoir for the affected color(s).
4.
Install the Ink Loader.
Has all the improper ink been removed from the Ink Loader and Printhead areas?
Y
N
Continue cleaning until no residual ink remains in the Ink Loader or area surrounding the
Printhead.
Disable the Ink Loader Level Sensing.
1.
Open the Ink Loader Door.
2.
Press and hold the Up and Back buttons and turn on the printer until the Level Sense
Disabled message is displayed.
If successful, the message Level Sense Disabled momentarily appear on the display. If the
message does not appear, power off the printer and attempt the procedure again. The Ink
Level Sensing remains disabled for approximately 5 minutes. Is level sense disabled?
Y
N
Continue to perform disable the Ink Loader Level Sensing procedure until level sensing is
disabled.
Close the Ink Loader Door and allow the printer to reach Ready. Is the printer ready?
Y
N
Replace the Printhead Assembly (
REP 2.3
). Does the error persist?
Y
N
Troubleshooting complete.
Replace the Electronics Module (
REP 5.1
).
Perform the Flush Prints routine to purge the Printhead contamination: Control Panel Menu -
> Troubleshooting -> Service Tools -> Ink Flush Prints. Select the affected color to prints 20
solid fill prints. Were 20 solid fills printed?
Y
N
Continue printing the solid fills for the affected color(s).
Check that the contamination has been purged.
1.
Power off the printer.
2.
Turn the printer on.
Did the printer reach Ready without error?
Y
N
Repeat Disable Ink Loader Level Sensing procedure. If the printer continues to fail,
replace the Printhead Assembly (
REP 2.3
). Does the error persist?
Y
N
Troubleshooting complete.
Replace the Main Controller Board (
REP 5.6
) (Electronics Module).
Troubleshooting complete.
A
B
Summary of Contents for COLORQUBE 8570
Page 1: ...ColorQube 8570 8870 Printer ColorQube 8570 8870 Service Manual Xerox Internal Use Only...
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