Troubleshooting
ColorQube™ 9201/9202/9203
General Care and Troubleshooting
297
•
Fatal Fault
this occurs when a system wide failure exists that is unrecoverable. For example a
power fault occurs causing the device to be inoperable.
Customer Clearable Faults
A
Customer Clearable
fault is a fault that can be cleared by the user. There are three categories of
Customer Clearable faults:
•
Low Level Fault
this occurs when a subsystem has detected a customer clearable fault, for
example, when a stapler runs out of staples. The print and copy features are still operable, but the
stapler function is not.
•
Failure Fault
this is declared when a Low Level Fault causes a major subsystem to become
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
•
Reset Fault
this can be cleared by powering the device off then on again.
Status Messages
Status Messages
are informal messages that do not impact the device from functioning properly.
There are two categories of
Status Messages
:
•
Warning Messages
are informational and usually have to do with replacing consumables. The
messages warn the local user of impending problems, or actions, that need to be taken to avoid a
fault occurring. For example, if the Cleaning Unit is close to the end of its life, the device displays a
warning message that the unit needs to be replaced soon. At this time the system sets a pre-
defined limit until a
Customer Clearable
fault is declared to change the Cleaning Unit.
•
Job Fault Messages
indicate a fault with the job, for example the required paper is unavailable. If
a job is paused because of a fault, the user is required to take action to correct the condition, or to
delete the job.
Fault Displays
All faults that affect the users of the device are presented to the user by one of two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device is
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring.
Some fault displays present the user with fault recovery options. A selection of buttons allow you to
choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the
Status Message
area.
Summary of Contents for ColorQube 9201
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Page 12: ...Table of Contents ColorQube 9201 9202 9203 All Guides 12 ...
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Page 52: ...Log In Out ColorQube 9201 9202 9203 Copy 52 ...
Page 53: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Fax ...
Page 81: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Server Fax ...
Page 96: ...Log In Out ColorQube 9201 9202 9203 Server Fax 96 ...
Page 97: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Internet Fax ...
Page 115: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Fax from PC ...
Page 126: ...Fax from PC Options ColorQube 9201 9202 9203 Fax from PC 126 ...
Page 127: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Print ...
Page 147: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Workflow Scanning ...
Page 177: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 E mail ...
Page 196: ...Log In Out ColorQube 9201 9202 9203 E mail 196 ...
Page 197: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Reprint Saved Job ...
Page 207: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Internet Services ...
Page 217: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Paper and Media ...
Page 234: ...Storage and Handling ColorQube 9201 9202 9203 Paper and Media 234 ...
Page 235: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Machine and Job Status ...
Page 248: ...Machine Status ColorQube 9201 9202 9203 Machine and Job Status 248 ...
Page 249: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Administration and Accounting ...
Page 287: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 General Care and Troubleshooting ...
Page 307: ...Version 2 0 06 09 Xerox ColorQube 9201 9202 9203 Safety and Regulations ...
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