February 2013
1-3
ColorQube® 9303 Family
SCP 1, SCP 2
Service Call Procedures
SCP 1 Initial Actions
Use Service Call Procedures to find a problem with the machine.
Always use SCP 1 Initial Actions to collect information on the machine performance. Do not
skip Initial Actions.
Also refer to
GP 33
Machine Features.
Procedure
WARNING
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
1.
If the reason for the call is an oil spill from the machine, go to
GP 27
Cleaning Procedure.
2.
Ask the operator to describe or demonstrate the problem.
NOTE: If the machine is password protected, login into Service Copy Mode, refer to
GP 1
Service Mode.
3.
If the problem is the result of an incorrect action by the operator, refer the operator to the
user documentation.
4.
Check the steps that follow:
a.
The power lead is connected to the wall outlet and to the machine.
b.
Documents are not loaded in the DADH or on the document glass.
c.
The paper is loaded correctly.
If the paper in the trays does not match the paper specified on the UI, change the
paper or the specification to match.
d.
All paper trays are closed.
e.
All covers are closed or installed.
f.
If a telephone line is installed, make sure that the line is connected between the
machine and the wall jack.
g.
If a telephone line is installed, make sure that the customer telephone line is func-
tioning.
h.
That there is sufficient supply of ink sticks.
i.
If the problem is media related. Check the relevant area of paper path for scraps of
media or sheets not easily visible to a customer
5.
Check the machine service log book for previous actions that relate to this call.
6.
Go to
SCP 2
Call Actions.
SCP 2 Call Actions
Use SCP 2 Call Actions during a service call.
Procedure
1.
If this is the first service call to this machine perform the following actions:
a.
Check the machine configuration with the customer.
Refer to
dC131
Read / Write to check the following:
•
Machine speed, refer to NVM ID 616-003. If incorrect a pre-serialized SIM is
required, obtain through normal channels.
•
Product identifier, refer to NVM ID 616-052. If necessary, correct within the
NVM location.
•
Service plan, refer to NVM ID 606-269. If necessary, correct in
dC136
or
dC103
.
b.
Check that all the required hardware and software is installed and enabled.
c.
Check that the machine tray settings are correct.
d.
Mark off the hardware options, software options or Tags installed on the Tag matrix
cards.
e.
Enter the machine information and the customer information in the service log book.
2.
Check and record the total print count.
3.
Review any copy, print and fax samples.
4.
Make sure the user access settings are correct. If necessary, refer to the user documenta-
tion.
5.
To prevent the deletion of the soft machine settings, perform an NVM save from service
mode on the UI using
dC361
NVM Save and Restore in the maintenance routines.
6.
If necessary perform
GP 17
Network Clone Procedure.
NOTE: The clone file must be taken whenever the customer changes the network control-
ler setting or the system software is changed. Advise the administrator to perform this pro-
cedure at a regular interval.
7.
Before switching off the machine or clearing the memory, check for a customer job in the
memory.
8.
Go to
SCP 3
Fault Analysis.
Summary of Contents for ColorQube 9303 Series
Page 1: ...Xerox ColorQube 9303 Family Service Manual 708P90290 February 2013...
Page 4: ...February 2013 ii ColorQube 9303 Family Introduction...
Page 18: ...February 2013 1 2 ColorQube 9303 Family Service Call Procedures...
Page 92: ...February 2013 2 68 ColorQube 9303 Family 05F Status Indicator RAPs...
Page 104: ...February 2013 2 80 ColorQube 9303 Family 12 701 00 65 Status Indicator RAPs...
Page 200: ...February 2013 2 176 ColorQube 9303 Family 12N 171 Status Indicator RAPs...
Page 292: ...February 2013 2 268 ColorQube 9303 Family 16D Status Indicator RAPs...
Page 320: ...February 2013 2 296 ColorQube 9303 Family 42 504 00 42 505 00 Status Indicator RAPs...
Page 500: ...February 2013 2 476 ColorQube 9303 Family 94B Status Indicator RAPs...
Page 648: ...February 2013 3 2 ColorQube 9303 Family Image Quality...
Page 653: ...February 2013 3 7 ColorQube 9303 Family IQ 1 Image Quality Figure 1 IQ defects 1...
Page 654: ...February 2013 3 8 ColorQube 9303 Family IQ 1 Image Quality Figure 2 IQ defects 2...
Page 655: ...February 2013 3 9 ColorQube 9303 Family IQ 1 Image Quality Figure 3 IQ defects 3...
Page 656: ...February 2013 3 10 ColorQube 9303 Family IQ 1 Image Quality Figure 4 IQ defects 4...
Page 657: ...February 2013 3 11 ColorQube 9303 Family IQ 1 Image Quality Figure 5 IQ defects 5...
Page 658: ...February 2013 3 12 ColorQube 9303 Family IQ 1 Image Quality Figure 6 IQ defects 6...
Page 660: ...February 2013 3 14 ColorQube 9303 Family IQ 1 Image Quality Figure 9 IQ defects 9...
Page 661: ...February 2013 3 15 ColorQube 9303 Family IQ 1 Image Quality Figure 10 IQ defects 10...
Page 662: ...February 2013 3 16 ColorQube 9303 Family IQ 1 Image Quality Figure 11 IQ defects 11...
Page 663: ...February 2013 3 17 ColorQube 9303 Family IQ 1 Image Quality Figure 12 IQ defects 12...
Page 664: ...February 2013 3 18 ColorQube 9303 Family IQ 1 Image Quality Figure 13 IQ defects 13...
Page 728: ...February 2013 3 82 ColorQube 9303 Family IQ 29 IQ 30 Image Quality...
Page 736: ...February 2013 3 90 ColorQube 9303 Family TP 15 Image Quality Figure 2 Media path test pages...
Page 758: ...February 2013 3 112 ColorQube 9303 Family IQS 7 IQS 8 Image Quality...
Page 778: ...February 2013 4 20 ColorQube 9303 Family REP 1 9 Repairs Adjustments...
Page 794: ...February 2013 4 36 ColorQube 9303 Family REP 3 10 Repairs Adjustments...
Page 1144: ...February 2013 4 386 ColorQube 9303 Family REP 94 1 Repairs Adjustments...
Page 1176: ...February 2013 4 418 ColorQube 9303 Family ADJ 62 3 ADJ 62 4 Repairs Adjustments...
Page 1182: ...February 2013 4 424 ColorQube 9303 Family ADJ 75 3 Repairs Adjustments...
Page 1184: ...February 2013 4 426 ColorQube 9303 Family ADJ 82 1 Repairs Adjustments...
Page 1186: ...February 2013 4 428 ColorQube 9303 Family ADJ 91 1 Repairs Adjustments...
Page 1552: ...February 2013 6 260 ColorQube 9303 Family dC140 General Procedures Information...
Page 1576: ...February 2013 6 284 ColorQube 9303 Family dC640 General Procedures Information...
Page 1578: ...February 2013 6 286 ColorQube 9303 Family dC708 dC715 General Procedures Information...
Page 1600: ...February 2013 7 2 ColorQube 9303 Family Wiring Data...
Page 1696: ...February 2013 8 2 ColorQube 9303 Family Principles of Operation...
Page 1808: ...February 2013 8 114 ColorQube 9303 Family Principles of Operation...
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