February 2013
2-275
ColorQube® 9303 Family
20-323-00, 20-324-00, 20-331-00, 20-338-00, 20-339-
Status Indicator RAPs
20-323-00, 20-324-00 Fax System Memory Low RAP
20-323-00 The fax system memory is low, less than 6Mb.
20-324-00 There is not enough memory to use the fax service.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Make a backup of the phone book and the customer settings, refer to
dC361
NVM Save
and Restore.
Procedure
Switch off the machine, then switch on the machine,
GP 14
. The fault still occurs.
Y
N
Go to
SCP 5
and complete the final actions.
Clear the fax card NVM. Go to
dC301
NVM Initialization. Select Embedded Fax NVM initializa-
tion. Perform the routine, All data. The fault is cleared.
Y
N
Install new components as necessary:
•
Fax module,
PL 20.05 Item 1
.
Go to
SCP 5
and complete the final actions.
20-331-00, 20-338-00, 20-339-00, 20-341-00, 20-345-00 Fax
Network Line 1 Fault RAP
20-331-00 No communication via the PSTN 1 port.
20-338-00 Fax Communication Error at power up or reboot.
20-339-00 Internal fax card fault.
20-341-00 Miscellaneous basic card problems.
20-345-00 Fax port 1 modem failure.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Make a backup of the phone book and the customer settings, refer to
dC361
NVM Save
and Restore.
Procedure
Switch off the machine, then switch on the machine,
GP 14
. The fault still occurs.
Y
N
Go to
SCP 5
and complete the final actions.
Check the connection between the fax module,
PL 20.05 Item 1
and the fax connector PWB,
PL 20.05 Item 2
. The connections are good.
Y
N
Install new parts as necessary:
•
Fax connector PWB,
PL 20.05 Item 2
.
•
Fax module, P
PL 20.05 Item 1
.
Check that the customer line is operational, plug a phone into the line and check for a dial tone.
If a phone is not available then use a line test tool,
PL 26.11 Item 16
. The phone line connec-
tion is good.
Y
N
The telephone line has a fault, inform the customer to have the line checked by the tele-
phone company.
Install new parts in the following order:
•
Telephone cable,
PL 20.05 Item 3
.
•
Fax module,
PL 20.05 Item 1
.
•
Fax connector PWB,
PL 20.05 Item 2
.
•
Single board controller PWB,
PL 3.11 Item 13
.
Summary of Contents for ColorQube 9303 Series
Page 1: ...Xerox ColorQube 9303 Family Service Manual 708P90290 February 2013...
Page 4: ...February 2013 ii ColorQube 9303 Family Introduction...
Page 18: ...February 2013 1 2 ColorQube 9303 Family Service Call Procedures...
Page 92: ...February 2013 2 68 ColorQube 9303 Family 05F Status Indicator RAPs...
Page 104: ...February 2013 2 80 ColorQube 9303 Family 12 701 00 65 Status Indicator RAPs...
Page 200: ...February 2013 2 176 ColorQube 9303 Family 12N 171 Status Indicator RAPs...
Page 292: ...February 2013 2 268 ColorQube 9303 Family 16D Status Indicator RAPs...
Page 320: ...February 2013 2 296 ColorQube 9303 Family 42 504 00 42 505 00 Status Indicator RAPs...
Page 500: ...February 2013 2 476 ColorQube 9303 Family 94B Status Indicator RAPs...
Page 648: ...February 2013 3 2 ColorQube 9303 Family Image Quality...
Page 653: ...February 2013 3 7 ColorQube 9303 Family IQ 1 Image Quality Figure 1 IQ defects 1...
Page 654: ...February 2013 3 8 ColorQube 9303 Family IQ 1 Image Quality Figure 2 IQ defects 2...
Page 655: ...February 2013 3 9 ColorQube 9303 Family IQ 1 Image Quality Figure 3 IQ defects 3...
Page 656: ...February 2013 3 10 ColorQube 9303 Family IQ 1 Image Quality Figure 4 IQ defects 4...
Page 657: ...February 2013 3 11 ColorQube 9303 Family IQ 1 Image Quality Figure 5 IQ defects 5...
Page 658: ...February 2013 3 12 ColorQube 9303 Family IQ 1 Image Quality Figure 6 IQ defects 6...
Page 660: ...February 2013 3 14 ColorQube 9303 Family IQ 1 Image Quality Figure 9 IQ defects 9...
Page 661: ...February 2013 3 15 ColorQube 9303 Family IQ 1 Image Quality Figure 10 IQ defects 10...
Page 662: ...February 2013 3 16 ColorQube 9303 Family IQ 1 Image Quality Figure 11 IQ defects 11...
Page 663: ...February 2013 3 17 ColorQube 9303 Family IQ 1 Image Quality Figure 12 IQ defects 12...
Page 664: ...February 2013 3 18 ColorQube 9303 Family IQ 1 Image Quality Figure 13 IQ defects 13...
Page 728: ...February 2013 3 82 ColorQube 9303 Family IQ 29 IQ 30 Image Quality...
Page 736: ...February 2013 3 90 ColorQube 9303 Family TP 15 Image Quality Figure 2 Media path test pages...
Page 758: ...February 2013 3 112 ColorQube 9303 Family IQS 7 IQS 8 Image Quality...
Page 778: ...February 2013 4 20 ColorQube 9303 Family REP 1 9 Repairs Adjustments...
Page 794: ...February 2013 4 36 ColorQube 9303 Family REP 3 10 Repairs Adjustments...
Page 1144: ...February 2013 4 386 ColorQube 9303 Family REP 94 1 Repairs Adjustments...
Page 1176: ...February 2013 4 418 ColorQube 9303 Family ADJ 62 3 ADJ 62 4 Repairs Adjustments...
Page 1182: ...February 2013 4 424 ColorQube 9303 Family ADJ 75 3 Repairs Adjustments...
Page 1184: ...February 2013 4 426 ColorQube 9303 Family ADJ 82 1 Repairs Adjustments...
Page 1186: ...February 2013 4 428 ColorQube 9303 Family ADJ 91 1 Repairs Adjustments...
Page 1552: ...February 2013 6 260 ColorQube 9303 Family dC140 General Procedures Information...
Page 1576: ...February 2013 6 284 ColorQube 9303 Family dC640 General Procedures Information...
Page 1578: ...February 2013 6 286 ColorQube 9303 Family dC708 dC715 General Procedures Information...
Page 1600: ...February 2013 7 2 ColorQube 9303 Family Wiring Data...
Page 1696: ...February 2013 8 2 ColorQube 9303 Family Principles of Operation...
Page 1808: ...February 2013 8 114 ColorQube 9303 Family Principles of Operation...
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