Xerox ColorQube 9303 Series Service Manual Download

Page: 305 / 1812

February 2013

2-281

ColorQube® 9303 Family

20E, 20F

Status Indicator RAPs

20E Fax Will Not Print RAP

Use this RAP to solve fax printing problems.

Initial Actions

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to

GP 14

. Disconnect the power cord. Electricity can cause

death or injury. Moving parts can cause injury.

•

Check the condition of the paper in all trays.

•

Check that the paper trays are loaded with the appropriate paper sizes for printing the
Fax. Refer to

GP 20

Procedure

•

If the received fax has mixed size documents (example, the first prints are 8.5 x 11 and
then followed by 8.5 x 14 prints). Check in the ‘All Incomplete Jobs’ queue, the job will
print 8.5 x 11 pages without printing 8.5 x 14 pages and then the job will be deleted.

Perform the following:

In Tools menu, go to Fax setup and select:

–

Receive Defaults.

–

Receive Printing mode and change to Manual.

–

In paper sizes, select correct page for each size to match the paper in the tray.

–

Save and then change back to Auto. Save and Exit.

•

If the User Interface is asking for a size paper that is not loaded in trays.

Perform the following:

In Tools menu, go to Fax setup and select:

–

Receive Defaults.

–

Receive Printing mode.

–

Select manual, change small paper setting to None and Save.

NOTE: For small, long and large paper sizes select NONE if the corresponding
paper is not loaded in the paper trays.

–

Change setting to Auto and Save.

20F Fax Tab Not Available RAP

Use this RAP to isolate the problem when the Fax tab is not available or greyed out.

Initial Actions

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to

GP 14

. Disconnect the power cord. Electricity can cause

death or injury. Moving parts can cause injury.

•

Switch off the machine, then switch on the machine,

GP 14

•

Check for the correct installation of the fax option. Refer to the system administration
guide CD1, for the install instruction. Follow the screen prompts.

Procedure

The Fax tab is displayed on the user interface screen.
Y

N
The fax installation was not completed.
Go to Admin / Tools / Service Setting / Embedded Fax Setting / Fax Setup. Select Enable
and Save. Switch off the machine and switch on the machine,

GP 14

. This will initiate the

‘Fax Install Wizard’ and follow the prompts on the screen to complete the install of the
Fax.

The Fax tab is displayed after installation.
Y

N
Check that the fax module is installed correctly,

PL 20.05

Perform the following:
1.

Switch off the machine,

GP 14

Check the connection between the fax module and the fax connector PWB,

20.05

Check the fax connector PWB ribbon cable,

PL 3.11 Item 7

connection between the

single board controller PWB,

PL 3.11 Item 13

and the fax connector PWB,

PL 20.05

Item 2

Switch on the machine,

GP 14

The super fine tab is displayed.
Y

N
The Server Fax may be enabled.
Go to Admin / Tools / Service Setting / Embedded Fax Setting / Fax Setup and press Dis-
able and Save. This will disable the Server Fax.

After installing Fax Module. The Fax selection tab is greyed out and requesting a pass
code to enable the Fax (Scan to E-mail installed).
Y

N
The fax is installed correctly. Send a three page test fax to a known good fax machine.
Enter Admin / Tools / Service Settings / Embedded Fax Setting / Print Fax Reports. Print a
Protocol Report and check for errors.

Perform an AltBoot,

GP 4

NOTE: Software should only be loaded on a working machine. Loading or reloading software
onto a machine (or fax card) that has a fault will not work.

Xerox ColorQube 9303 Series, Service Manual

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