6/02
1-4
DC1632/2240
Initial Actions
Prelaunch Training/Review
Service Call Procedures
Initial Actions
Purpose
The purpose of the Initial Action section of the Service Call Procedures is to determine the rea-
son for the service call and to identify and organize the actions which must be performed.
Procedure
1.
Gather the information about the service call and the condition of the copier/printer.
a.
Question the operator(s). Ask about the location of most recent paper jams. Ask
about the image quality and the copier/printer performance in general, including any
unusual sounds or other indications.
b.
After informing the customer, disconnect the machine from the customerís network.
c.
Check that the power cords are in good condition, correctly plugged in the power
source, and free from any defects that would be a safety hazard. Repair or replace
the power cords as required. Check that the circuit breakers are not tripped.
d.
Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality
and weight. The specified paper for optimum image quality with this machine is TBD.
Look for any damage to the copies, oil marks, image quality defects, or other indica-
tions of a problem.
e.
Record the billing meter readings.
f.
Enter the Diagnostics Mode. Go to the TBD RAP if the Diagnostic Mode can not be
entered. Return here after repairing the Diagnostics entry problem.
NOTE: If a fault code is displayed while performing a diagnostics procedure, go to
that fault code RAP and repair the fault. Return to Diagnostics and continue with the
dC procedure that you were performing.
g.
Go to
dC135
and determine what HSFI action is required based on the customer
output volume. Refer to the
Detailed Maintenance Activities
section for the detailed
HSFI information. Record any items that require action.
h.
Select the History File. Display and record the information in the Fail History, Jam
History, Fail Counter, and Jam Counter. Classify this information into categories:
Information that is related to the problem that caused the service call.
Information that is related to secondary problems.
Information that does not require action, such as a single occurrence of a prob-
lem.
i.
Check the Service Log for any recent activities that are related to the problem that
caused the service call or any secondary problem.
2.
Perform any required HSFI activities identified above. Refer to the Detailed Maintenance
Activities section.
3.
Exit diagnostics. Try to duplicate the problem by running the same jobs that the customer
was running.
4.
Go to Call Flow.
Summary of Contents for DocuColor 1632
Page 4: ...6 02 2 DC1632 2240 Prelaunch Training Review Introduction ...
Page 9: ...6 02 vii DC1632 2240 Introduction Prelaunch Training Review Translated Warnings ...
Page 22: ...6 02 xx DC1632 2240 Prelaunch Training Review Introduction ...
Page 24: ...6 02 1 2 DC1632 2240 Prelaunch Training Review Service Call Procedures ...
Page 38: ...6 02 2 8 DC1632 2240 Prelaunch Training Review Status Indicator RAPs ...
Page 44: ...6 02 2 14 DC1632 2240 1 306 Prelaunch Training Review Status Indicator RAPs ...
Page 452: ...6 02 3 2 DC1632 2240 Prelaunch Training Review Image Quality ...
Page 474: ...6 02 3 24 DC1632 2240 Image Quality Specifications Prelaunch Training Review Image Quality ...
Page 486: ...6 02 4 12 DC1632 2240 REP 1 13 Prelaunch Training Review Repairs and Adjustments ...
Page 490: ...6 02 4 16 DC1632 2240 REP 4 4 Prelaunch Training Review Repairs and Adjustments ...
Page 514: ...6 02 4 40 DC1632 2240 REP 5 19 Prelaunch Training Review Repairs and Adjustments ...
Page 568: ...6 02 4 94 DC1632 2240 REP 9 27 Prelaunch Training Review Repairs and Adjustments ...
Page 572: ...6 02 4 98 DC1632 2240 REP 10 3 Prelaunch Training Review Repairs and Adjustments ...
Page 616: ...6 02 4 142 DC1632 2240 REP 12 20 Prelaunch Training Review Repairs and Adjustments ...
Page 624: ...6 02 4 150 DC1632 2240 REP 14 11 REP 14 12 Prelaunch Training Review Repairs and Adjustments ...
Page 638: ...6 02 4 164 DC1632 2240 ADJ 6 1 Prelaunch Training Review Repairs and Adjustments ...
Page 660: ...6 02 4 186 DC1632 2240 ADJ 12 1 Prelaunch Training Review Repairs and Adjustments ...
Page 766: ...6 02 6 2 DC1632 2240 Prelaunch Training Review General Procedures and Information ...
Page 864: ...6 02 7 2 DC1632 2240 Prelaunch Training Review Wiring Data ...
Page 904: ...6 02 7 42 DC1632 2240 Plug Jack Locations Prelaunch Training Review Wiring Data ...
Page 906: ...6 02 7 44 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 2 ACN Wirenet ...
Page 907: ...6 02 7 45 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 3 3 3VDC Wirenet ...
Page 917: ...6 02 7 55 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 13 24VDC 1 of 4 ...
Page 918: ...6 02 7 56 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 14 24VDC 2 of 4 ...
Page 919: ...6 02 7 57 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 15 24VDC 3 of 4 ...
Page 920: ...6 02 7 58 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 16 24VDC 4 of 4 ...
Page 921: ...6 02 7 59 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 17 24V RTN 1 of 4 ...
Page 922: ...6 02 7 60 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 18 24V RTN 2 of 4 ...
Page 926: ...6 02 7 64 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 22 IIT 24V RTN ...
Page 928: ...6 02 7 66 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 24 DADF 5V RTN ...
Page 936: ...6 02 7 74 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data ...
Page 939: ...6 02 7 77 DC1632 2240 Chain 01 Wiring Data Prelaunch Training Review Figure 3 LVPS Control ...
Page 946: ...6 02 7 84 DC1632 2240 Chain 01 Prelaunch Training Review Wiring Data Figure 10 Monitoring ...
Page 948: ...6 02 7 86 DC1632 2240 Chain 02 Prelaunch Training Review Wiring Data Figure 2 LCD Control ...
Page 955: ...6 02 7 93 DC1632 2240 Chain 03 Wiring Data Prelaunch Training Review Figure 7 PWS Interface ...
Page 956: ...6 02 7 94 DC1632 2240 Chain 03 Prelaunch Training Review Wiring Data Figure 8 Billing ...
Page 957: ...6 02 7 95 DC1632 2240 Chain 03 Wiring Data Prelaunch Training Review Figure 9 Monitoring ...
Page 969: ...6 02 7 107 DC1632 2240 Chain 06 Wiring Data Prelaunch Training Review Figure 2 Image Input ...
Page 1001: ...6 02 7 139 DC1632 2240 Chain 08 Wiring Data Prelaunch Training Review Figure 5 Registration ...
Page 1002: ...6 02 7 140 DC1632 2240 Chain 08 Prelaunch Training Review Wiring Data Figure 6 Monitoring ...
Page 1012: ...6 02 7 150 DC1632 2240 Chain 09 Prelaunch Training Review Wiring Data Figure 10 Development Y ...
Page 1013: ...6 02 7 151 DC1632 2240 Chain 09 Wiring Data Prelaunch Training Review Figure 11 Development M ...
Page 1014: ...6 02 7 152 DC1632 2240 Chain 09 Prelaunch Training Review Wiring Data Figure 12 Development C ...
Page 1029: ...6 02 7 167 DC1632 2240 Chain 09 Wiring Data Prelaunch Training Review Figure 27 Stripping ...
Page 1032: ...6 02 7 170 DC1632 2240 Chain 09 Prelaunch Training Review Wiring Data Figure 30 IBT Cleaning ...
Page 1042: ...6 02 7 180 DC1632 2240 Chain 10 Prelaunch Training Review Wiring Data Figure 3 Fusing ...
Page 1046: ...6 02 7 184 DC1632 2240 Chain 10 Prelaunch Training Review Wiring Data Figure 7 Duplex Drive ...
Page 1047: ...6 02 7 185 DC1632 2240 Chain 10 Wiring Data Prelaunch Training Review Figure 8 Monitoring ...
Page 1055: ...6 02 7 193 DC1632 2240 Chain 12 Wiring Data Prelaunch Training Review Figure 8 Staple Control ...
Page 1056: ...6 02 7 194 DC1632 2240 Chain 12 Prelaunch Training Review Wiring Data Figure 9 Set Eject ...