6/02
1-5
DC1632/2240
Call Flow
Service Call Procedures
Prelaunch Training/Review
Call Flow
This procedure should be performed at every service call.
Initial Actions
Ask the operator about the problem. If the problem appears to be related to operator error, or
an attempt to perform a job outside of the machine specifications, assist the customer in learn-
ing the correct procedure.
Procedure
Does the UI display correctly?
Y
N
The machine is completely dead (no cooling fans running, no indicator lamps on)
Y
N
Go to the
OF 2-1
RAP to repair the UI display error.
Go to the
OF 1-2
RAP.
The reported problem occurs in Print Mode ONLY.
Y
N
Place the Color Test Pattern on the Document Glass. Make a copy from each paper tray.
The Copier/Printer can copy from all trays.
Y
N
NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and launch
the diagnostic tool to ensure that any fault code is displayed. Some codes will
appear only the Last 40 Faults list.
A fault code is displayed.
Y
N
Go to the
GP 4 Intermittent Problem RAP
.
Go to the RAP for the displayed fault.
Place two originals into the DADF and program a duplex job.
The Copier/Printer can
copy from the DADF
Y
N
A fault code is displayed.
Y
N
Check the DADF Document Sensors for debris or damage. Check the docu-
ment mechanical drives and Feed Rolls for contamination, wear, damage, or
binding.
Go to the RAP for the displayed fault code.
Check the image quality in the BASIC COPIER MODE:
ï
Select a tray that is loaded with 11 X 17 or A3 paper.
ï
Select the following parameters:
ñ
Output Color to
Auto
ñ
Original Type to
Photo and Text Halftone
ñ
Reduce/Enlarge
Auto
ñ
Lighter/Darker to
Auto Contrast
ñ
Sharpness to
Normal
ñ
Preset Color Balance
Normal
ñ
Color Shift to
Normal
ñ
Color Saturation to
Normal
ñ
Copy Position to
No Shift
ñ
Variable Color Balance
Normal
ï
Run four copies of the Color Test Pattern.
The Image Quality of the copies produced is acceptable.
Y
N
Go to the
IQ1
RAP.
Go to
Final Actions
.
The problem occurs in all print jobs.
Y
N
If the problem is specific to a single application or group of applications, ensure that cur-
rent drivers are loaded. If the problem persists, escalate the call to the Customer Support
Center.
Go to
GP 1
(Network Printing Simulation) and send a print job.
An acceptable print is pro-
duced.
Y
N
ï
verify machine settings
ï
reload system software?
ï
replace the ESS PWB (
PL 13.1
).
The problem is in the customer network or the setup. Ask the customerís system administrator
to verify the configuration.
Check network settings.
When resolved, go to
Final Actions
.
A
A
Summary of Contents for DocuColor 1632
Page 4: ...6 02 2 DC1632 2240 Prelaunch Training Review Introduction ...
Page 9: ...6 02 vii DC1632 2240 Introduction Prelaunch Training Review Translated Warnings ...
Page 22: ...6 02 xx DC1632 2240 Prelaunch Training Review Introduction ...
Page 24: ...6 02 1 2 DC1632 2240 Prelaunch Training Review Service Call Procedures ...
Page 38: ...6 02 2 8 DC1632 2240 Prelaunch Training Review Status Indicator RAPs ...
Page 44: ...6 02 2 14 DC1632 2240 1 306 Prelaunch Training Review Status Indicator RAPs ...
Page 452: ...6 02 3 2 DC1632 2240 Prelaunch Training Review Image Quality ...
Page 474: ...6 02 3 24 DC1632 2240 Image Quality Specifications Prelaunch Training Review Image Quality ...
Page 486: ...6 02 4 12 DC1632 2240 REP 1 13 Prelaunch Training Review Repairs and Adjustments ...
Page 490: ...6 02 4 16 DC1632 2240 REP 4 4 Prelaunch Training Review Repairs and Adjustments ...
Page 514: ...6 02 4 40 DC1632 2240 REP 5 19 Prelaunch Training Review Repairs and Adjustments ...
Page 568: ...6 02 4 94 DC1632 2240 REP 9 27 Prelaunch Training Review Repairs and Adjustments ...
Page 572: ...6 02 4 98 DC1632 2240 REP 10 3 Prelaunch Training Review Repairs and Adjustments ...
Page 616: ...6 02 4 142 DC1632 2240 REP 12 20 Prelaunch Training Review Repairs and Adjustments ...
Page 624: ...6 02 4 150 DC1632 2240 REP 14 11 REP 14 12 Prelaunch Training Review Repairs and Adjustments ...
Page 638: ...6 02 4 164 DC1632 2240 ADJ 6 1 Prelaunch Training Review Repairs and Adjustments ...
Page 660: ...6 02 4 186 DC1632 2240 ADJ 12 1 Prelaunch Training Review Repairs and Adjustments ...
Page 766: ...6 02 6 2 DC1632 2240 Prelaunch Training Review General Procedures and Information ...
Page 864: ...6 02 7 2 DC1632 2240 Prelaunch Training Review Wiring Data ...
Page 904: ...6 02 7 42 DC1632 2240 Plug Jack Locations Prelaunch Training Review Wiring Data ...
Page 906: ...6 02 7 44 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 2 ACN Wirenet ...
Page 907: ...6 02 7 45 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 3 3 3VDC Wirenet ...
Page 917: ...6 02 7 55 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 13 24VDC 1 of 4 ...
Page 918: ...6 02 7 56 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 14 24VDC 2 of 4 ...
Page 919: ...6 02 7 57 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 15 24VDC 3 of 4 ...
Page 920: ...6 02 7 58 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 16 24VDC 4 of 4 ...
Page 921: ...6 02 7 59 DC1632 2240 Wirenets Wiring Data Prelaunch Training Review Figure 17 24V RTN 1 of 4 ...
Page 922: ...6 02 7 60 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 18 24V RTN 2 of 4 ...
Page 926: ...6 02 7 64 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 22 IIT 24V RTN ...
Page 928: ...6 02 7 66 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data Figure 24 DADF 5V RTN ...
Page 936: ...6 02 7 74 DC1632 2240 Wirenets Prelaunch Training Review Wiring Data ...
Page 939: ...6 02 7 77 DC1632 2240 Chain 01 Wiring Data Prelaunch Training Review Figure 3 LVPS Control ...
Page 946: ...6 02 7 84 DC1632 2240 Chain 01 Prelaunch Training Review Wiring Data Figure 10 Monitoring ...
Page 948: ...6 02 7 86 DC1632 2240 Chain 02 Prelaunch Training Review Wiring Data Figure 2 LCD Control ...
Page 955: ...6 02 7 93 DC1632 2240 Chain 03 Wiring Data Prelaunch Training Review Figure 7 PWS Interface ...
Page 956: ...6 02 7 94 DC1632 2240 Chain 03 Prelaunch Training Review Wiring Data Figure 8 Billing ...
Page 957: ...6 02 7 95 DC1632 2240 Chain 03 Wiring Data Prelaunch Training Review Figure 9 Monitoring ...
Page 969: ...6 02 7 107 DC1632 2240 Chain 06 Wiring Data Prelaunch Training Review Figure 2 Image Input ...
Page 1001: ...6 02 7 139 DC1632 2240 Chain 08 Wiring Data Prelaunch Training Review Figure 5 Registration ...
Page 1002: ...6 02 7 140 DC1632 2240 Chain 08 Prelaunch Training Review Wiring Data Figure 6 Monitoring ...
Page 1012: ...6 02 7 150 DC1632 2240 Chain 09 Prelaunch Training Review Wiring Data Figure 10 Development Y ...
Page 1013: ...6 02 7 151 DC1632 2240 Chain 09 Wiring Data Prelaunch Training Review Figure 11 Development M ...
Page 1014: ...6 02 7 152 DC1632 2240 Chain 09 Prelaunch Training Review Wiring Data Figure 12 Development C ...
Page 1029: ...6 02 7 167 DC1632 2240 Chain 09 Wiring Data Prelaunch Training Review Figure 27 Stripping ...
Page 1032: ...6 02 7 170 DC1632 2240 Chain 09 Prelaunch Training Review Wiring Data Figure 30 IBT Cleaning ...
Page 1042: ...6 02 7 180 DC1632 2240 Chain 10 Prelaunch Training Review Wiring Data Figure 3 Fusing ...
Page 1046: ...6 02 7 184 DC1632 2240 Chain 10 Prelaunch Training Review Wiring Data Figure 7 Duplex Drive ...
Page 1047: ...6 02 7 185 DC1632 2240 Chain 10 Wiring Data Prelaunch Training Review Figure 8 Monitoring ...
Page 1055: ...6 02 7 193 DC1632 2240 Chain 12 Wiring Data Prelaunch Training Review Figure 8 Staple Control ...
Page 1056: ...6 02 7 194 DC1632 2240 Chain 12 Prelaunch Training Review Wiring Data Figure 9 Set Eject ...