DocuColor 240/250
DocuColor 240/250 Training and Information Guide
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Problem Statement
If you are experiencing difficulties using your machine check the suggestions
below for problem solving advice.
Message will not clear
If the fault is a paper jam, ensure that any paper is removed from the appropriate
area and that there are no hidden or small pieces of paper left behind.
Reboot your machine by powering OFF and ON using the On/Off button at the
front of your machine.
8.5" x 11" original was not enlarged onto an 11" x 17" page
Select a percentage for enlargement, or select the required paper tray and Auto
reduce/enlarge.
Deformed transparencies
Check to see if Transparencies are selected on the Paper Type screen. The
machine automatically adjusts for different types of media, paper can tolerate
more heat than transparencies.
Inserts have images printed on them
Insert blank sheets of paper with the documents to mark each location for an
insert.
Output does not reflect the selections made
Select the Save button, if appropriate, after each selection on the touch screen.
Output is not stacked correctly
Check to see if the paper tray guides are locked into position against the paper.
Pages in the set are not stapled or punched
•
Check to see if the paper tray guides are locked into position against the
paper.
•
Select the option on the touch screen.
•
Check that there are staples in the staple cartridge.
•
Check that the Punch Scrap Container is not full.
Drilled paper holes are on the wrong side
Ensure that the drilled paper is loaded correctly in the paper tray (the holes
should be on the leading edge of the loaded paper).
The Touch Screen is Completely Dark
Check to see if the machine is in Power Saver mode. Press the Power Saver
button on the control panel
