C
C-1
Troubleshooting
This appendix provides troubleshooting tips.
Maintaining optimal system performance
The DocuColor 40 CP does not require maintenance. Beyond the routine
requirements of servicing and maintaining the copier and replenishing consumables
there are a few things you can do to improve the overall performance of your system:
• Reduce unnecessary two-way communication.
If you notice that the server is frequently too busy to receive jobs, it may be because
several users are running DocuColor 40 CP utilities that are updated often. Large
numbers of remote users running Downloader or WebTools may have a significant
effect on DocuColor 40 CP performance.
• Reduce unnecessary server connections. If you use a second or third
DocuColor 40 CP Color Server on an occasional basis, performance will be
improved if you log off when you are not using it.
• Avoid printing with the server “Disk full” warning.
If you see this warning, ask the operator to use WebSpooler to delete jobs that have
been held for a long time and are not likely to be needed. Avoid this condition by
deleting old jobs on a regular basis. The date associated with a job is the original date
it was sent.
Even when the disk is full, 128KB of disk space is reserved for printing a tabloid size
job, but printing proceeds only when the oldest printed job is deleted from the
Printed queue (Print area in WebSpooler Job List window).
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
Appendix C:
Troubleshooting
Summary of Contents for DocuColor 40
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