C
C-2
Troubleshooting
This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator.
General printing problems
If this happens:
Try this:
You cannot select or view one
of the print connections.
•
Have your system administrator enable the print connection in Setup.
Printing ties up your
computer for too long.
•
Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the DocuColor 40 CP until it can be
processed and printed; when you print to the Direct connection, the job cannot be sent
to the DocuColor 40 CP until the previous job is finished processing, so you must wait
longer to use your computer.
Special paper or transparency
options are dimmed.
•
Select a Paper Source that supports the media type you are using.
Message requests a paper size
that you don’t have.
•
Cancel the job and do one of the following:
If you are printing a PostScript file, ask the administrator to set the Convert Paper Sizes
setting in PS Setup
to convert the job to a paper size you do have. You can do this to
convert between US and metric paper sizes.
If you are printing a file from an application, change the page size in the Page Setup
dialog box.
You cannot print with
QuarkXPress 3.32 using the
AdobePS 8.5.1 driver on a
Mac OS computer.
•
Remove the file called Balloon Help from your QuarkXPress application folder and
relaunch QuarkXPress.
Summary of Contents for DocuColor 40
Page 1: ...P r i n t i n g G u i d e DOCU COLO R 4 0 CP...
Page 2: ......
Page 26: ......
Page 36: ......
Page 40: ......
Page 50: ...44 10 Downloading Files and Fonts...
Page 62: ......
Page 68: ......
