C
C-3
Troubleshooting
DocuColor 40 CP doesn’t
respond to a Print command.
•
Has someone disconnected the copier by selecting Suspend Printing from the Functions
menu?
If the administrator or operator has selected
Suspend Printing
on the DocuColor 40 CP
Control Panel to interrupt printing (so that someone can make a color copy, for
example), your print job will not resume until someone selects
Resume Printing
from the
Functions menu on the Control Panel.
•
Did you select the DocuColor 40 CP as the current printer?
Before printing, you must select the DocuColor 40 CP as the current printer from your
Mac OS, Windows, or UNIX workstation.
•
Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver
mode function may have engaged. Even with the copier off, the DocuColor 40 CP
appears in the Chooser as long as the DocuColor 40 CP itself is turned on.
•
If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
DocuColor 40 CP.
•
Make sure that the job does not contain a PostScript error.
Check with the operator, or use WebSpooler to check the job’s status. A job containing
a PostScript error appears in red in the WebSpooler displays.
Jobs sent to the parallel port
do not print.
•
Review the procedures provided in Getting Started on how to prepare the
DocuColor 40 CP and your Windows 95 computer for parallel port printing.
Also see your Windows 95 documentation.
•
Ask the administrator to increase the parallel “Port Timeout in Seconds” on the
DocuColor 40 CP Control Panel.
•
Ask the administrator to change the Ignore EOF Character setting on the
DocuColor 40 CP Control Panel.
If you will be printing ASCII format PostScript only, set
Ignore EOF Character
to
No
; if
you will be printing Binary format PostScript, set it to
Yes
.
•
If you print using the DOS copy command, make sure to use the
/b
option when
printing binary files.
•
If the PostScript printer driver that you are using lets you select bidirectional
communication, make sure that it is disabled.
This is generally set from the Properties dialog box for the printer.
If this happens:
Try this:
Summary of Contents for DocuColor 40
Page 1: ...P r i n t i n g G u i d e DOCU COLO R 4 0 CP...
Page 2: ......
Page 26: ......
Page 36: ......
Page 40: ......
Page 50: ...44 10 Downloading Files and Fonts...
Page 62: ......
Page 68: ......
