DocuMate 152 Scanner User’s Guide
111
Maintenance
Error
Code
Problem Description
Solution
0
The scanner is not communicating
with the computer.
Make sure the USB cable is plugged in. If the USB cable is
plugged into a hub or keyboard, try plugging it directly into
the back of the computer. Try a different USB port on the
computer or a different USB cable.
4 or 5
The scanner lamp is either turned
off or the lamp has not warmed up
enough to initiate scanning.
In the One Touch hardware properties turn the scanner
lamp on. See page 82 for instructions. If the lamp is already
on, turn the lamp off then on again. If the problem persists
and your scanner’s power is plugged into a surge protector
or UPS battery backup, try plugging the scanner power
directly into a wall outlet.
6
The scanner is open.
Make sure the scanner lid is fully closed after performing
maintenance on the scanner or removing a jammed page.
7 or 8
The paper input tray is not fully
seated into the scanner casing.
Open the scanner and take off the input tray. Place the input
tray back into the scanner and press it back until it snaps
into place. See page 5 for instructions to install the tray.
9
Paper jam
Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 101 for details.
All
Other
Codes
An internal part in the scanner may
have malfunctioned.
Re-boot your computer. If the problem persists, contact
Xerox Technical Support.