Xerox
®
DocuMate
®
3220
User’s Guide
196
Troubleshooting
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
•
Is a cable loose or not plugged in securely?
Inspect all cable connections. Make sure all the cables
are plugged in securely.
•
Is the scanner’s status light on?
Turn on the scanner’s power. If the status light doesn’t come on,
plug the power supply into another electrical outlet.
•
Did you restart the computer after installing the software?
If you didn’t restart the computer, it may
not have loaded all of the software files. Try restarting your computer.
•
Did you select another TWAIN source for acquiring images?
If you use multiple TWAIN devices with
your computer, you may have selected another source for images. Start the PaperPort software
and make sure
TWAIN:Xerox DocuMate 3220
is selected as your scanner.
Problem: Why does my scanner not function after performing a system restore on Windows XP or
Windows Vista?
The system restore process may have corrupted some of the driver components. It is recommended
that you reinstall your scanner driver.
Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition
(WIA)?
After performing a scan using the WIA interface you must close the application you were using before
scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS
interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a low
power state. When you move your mouse or type on the keyboard it “wakes” the computer back up and
restores full power to the system. This power fluctuation during the computer’s hibernating period may
sometimes cause the scanner to lose communication to the computer.
Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal
critical operations.
Close any other active applications so that additional memory is available. If you click Continue,
PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad.”
This allows you to recover the file later. To recover the file, import it into PaperPort by using the Import
command in the File menu.
Summary of Contents for DocuMate 3220
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