Xerox
®
DocuMate
®
5540
Maintenance
36
User Guide
Problem
: My computer keeps giving me out of memory error messages.
An "Out of memory" message may appear when scanning long pages at higher resolutions. This
error is most often seen on Windows XP due to the large file size created when scanning long
pages in color or greyscale at 300 dpi or higher. However, this error may occur on other operating
systems as well. If you see an out of memory error message, please try adjusting the page length
and/or scan resolution.
Problem
: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. If paper jams are occurring more frequently, try cleaning the
roller with a soft cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can
make it appear worn and will cause issues feeding paper. See “Cleaning the Scanner” on page 28
for cleaning instructions.
Problem
: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in. If the scanner does not
reconnect:
1.
Unplug the power cable from the scanner.
2.
Restart your computer.
3.
After the restart is complete, plug the power cable back in.
Problem
: The scans from the input tray are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides’ minimum adjustment, scan these items from the flatbed
instead.
Problem
: The scanner is reporting Double-Feed errors but there is only one page in the ADF.
If there is excessive paper dust or dirt on the Double-Feed sensor, the scanner will report false
Double-Feed errors. Make sure you clean the Double-Feed sensor, when cleaning the ADF, as
described previously in this section. The Double-Feed sensor is located in the body of the ADF, the
receiving sensor is underneath the ADF door, opposite of the Double-Feed sensor.
Summary of Contents for DocuMate 5540
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