Maintenance
Xerox
®
DocuMate
®
5540
User Guide
37
Error Light Troubleshooting Codes
Normal Operation
•
Steady blue
: indicates the scanner is ready to scan.
•
Steady red
: the scanner is busy or it is not connected to the computer.
•
Blinking red
: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware
problems, the status light turns red and will blink a specific number of times, the status light will
blink red, and the LED flashes an “E” then the error code number.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact
Xerox Technical Support if you experience a different blinking pattern.
Error
Code
Problem Description
Solution
0
Scanner is not connected to
the computer. (The LED does
not flash “E” and the status
light remains blue.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does
not connect, re-boot the computer.
1
The scanner does not
recognize that the scanning
head is in the correct
position to start scanning.
This usually occurs after a paper jam. Turn the scanner off
then back on again. If the problem persists, turn off the
scanner, restart the computer, then turn the scanner on.
3
The scanner was locked
when you tried to scan.
Turn off the scanner, slide the locking tab to the unlocked
position, then turn the scanner back on. See page 3 for the
lock’s location. If the problem persists, reboot your computer.
4
Paper has jammed while
being fed through the
scanner.
Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 28.
5
A paper double feed has
occurred.
Multiple pages were fed through the ADF at one time. Open
the ADF and pull out all pages. If problem persists clean the
scanner.
6
The scanner’s cover is open.
The ADF door is not closed all the way. Open the scanner then
close it again. Push down on the lid until it locks into place.
7, 8, 27
The lamp in the scanner
body or lid has
malfunctioned.
This usually occurs if the power was disconnected during a
scan. Turn the scanner off, then back on again. If the problem
persists, turn off the scanner, re-start the computer, then turn
the scanner on. If the problem continues, and your scanner’s
power is plugged into a surge protector or UPS battery backup,
try plugging the scanner power directly into a wall outlet.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still
persists, contact Xerox Technical Support.
Summary of Contents for DocuMate 5540
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