T r o u b l e s h o o t i n g C h e c k l i s t s
6-10
❖
D o c u P r i n t 4 5 1 2 / 4 5 1 2 N N e t w o r k I n t e r f a c e C a r d U s e r G u i d e
Troubleshooting
NetWare Protocol
It is recommended you use NIManages Troubleshooting
utility. If you have not resolved the problem after running
NIManage, go through the checklists in this section.
NetWare Checklist
Is the print server name entered correctly? The
factory-default name is
OTS_serial number
. The serial
number is located on the card.
Did you assign print queues to the printer? It is
recommended you assign each print queues to only one
NIC-connected printer. If print queues are assigned to
other network printers, the print jobs may be going to an
other network printer.
Did you assign the printer to the type
Remote Other /
Unknown
?
If the PCONSOLE settings are correct, the connection
between the printer and network may have been broken.
Turn the printer off and, using PCONSOLE, wait for the status
message Not Connected. Turn the printer on and the status
should change to Waiting for Job.
File Server Checklist
Is there enough disk space on the file server and is it
running?
Is the correct file server associated with the printer? Use
PCONSOLE to check this.
Did you have the proper rights to configure the printer?
Are the file server and the print server communicating?
Run NetWares COMCHECK utility from any network
workstation to check this.
Book.frm : Chap6.frm Page 10 Saturday, October 12, 1996 7:43 AM