Print Quality
10-195
Blank pages
Two or more sheets may be feeding at once.
Remove the paper stack from the tray, fan it, and reinsert it.
The print cartridges are not genuine print cartridges.
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
necessary.
The transfer unit is old or damaged.
Replace the transfer unit.
The high-voltage supply is defective.
Contact our Customer Support Center or your dealers.
Hair-like marks appear in
or around black half-tone
printing Shadows appear
around areas of dense
black printing
The paper was left unwrapped for a long time (especially in a dry environment).
Replace the paper. See
About Paper
on page 5-61.
The paper is outside the recommended specification range.
Replace the paper with a recommended size and type, and confirm that your print
driver settings are correct. See
About Paper
on page 5-61.
The transfer unit is old or damaged.
Replace the transfer unit.
Color around the edge of
printing is incorrect
The color registration is incorrect.
Adjust the color registration. See
Color Registration
on page 10-198.
Colored dots are printed at
regular intervals (about 28
mm)
The print cartridge is dirty.
Clean the print cartridge.
Partial blanks, creased
paper, or blotted printing
The paper is damp.
Replace the paper.
The paper is outside the recommended specification range.
Replace the paper with a recommended size and type. See
About Paper
on
page 5-61.
The transfer unit, or fuser, is not installed correctly.
Reinstall the transfer unit and/or fuser.
The print cartridges are not genuine print cartridges.
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
necessary.
Condensation inside the printer causes partial blanks or creased paper.
Turn the printer on, and leave it on, for at least one hour to get rid of the
condensation. If the problems still occurs, contact our Customer Support Center or
your dealers.
Symptom
Reason/Action
