02/2000
2-25
DocuPrint N2025/N2825
RAP 21, RAP 22
Status Indicator Repair Analysis Procedures
Initial Issue
RAP 21 Low Paper Tray 1/2/3
Paper stack in the Paper Tray Assembly is below 50 sheets.
Procedure
Insert a full Tray Assembly in the affected position. The Error Message reappears.
Y
N
Problem solved.
Remove the affected tray Assembly. Push up the Low Paper Actuator (see PL 3.1) manually
and then release. The Low Paper Actuator returns to its normal position when released.
Y
N
Repair or replace the Low Paper Sensor Assembly (REP 3.4) or Low Paper Actuator (PL
3.1) as necessary.
NOTE: When checking the Low Paper Sensor using the Sensor Test, at least one Paper Size
switch and the Low Paper Sensor must be actuated.
Enter Diagnostics. Scroll to Component Test and Sensor Input to check the Low Paper Sensor.
Push up the Low Paper Actuator manually and then release. The Low Paper Sensor incre-
ments the counter each time you push and release the Actuator.
Y
N
Check the wiring associated with the specific Low Paper Sensor. If ok, replace the Low
Paper Sensor.
Replace the Print Engine Controller PWB (REP 8.5).
RAP 22 Paper Size Error
There is a conflict between the size of paper the printer senses in the paper tray and/or MBF
and the size of paper that is actually loaded.
Procedure
The problem appears when using Tray 1, 2, or 3.
Y
N
Open the MBF and verify the size of paper currently in the MBF Tray. Enter the User
Menus, select Tray Menu, then select MBF Size. The paper size displayed on the LCD
matches the size actually in the MBF.
Y
N
Enter the User Menu and select Tray Menu. Scroll to MBF size. Set MBF size to the
size of paper actually installed
Replace the Print Engine Controller PWB (REP 8.5).
The paper size in the problem tray is within printer specifications.
Y
N
Replace with paper that meets specifications.
Check the side guides and the Paper Stack End Guide in the problem tray. All guides are
properly set for the size of paper installed.
Y
N
Properly set the guides.
Check the size cam on the left side of the paper tray. The cams are in good condition (not
broken) and rotate freely as the paper tray end guide is moved.
Y
N
Replace the paper tray (PL 2.1/ PL 2.2).
Reinstall the paper tray. Enter Diagnostics and select Component Test. Scroll to Tray Size for
the problem tray and press Enter. The paper size displayed on the LCD matches the size of
the paper actually loaded.
Y
N
Scroll to Sensor Input test and press Enter. One at a time, press and release each of the
problem tray size actuators. The number on the LCD increments each time you press
and release one of the actuators.
Y
N
Go to RAP 37
Switch the printer power off. Remove the Left Side Cover (REP 1.1). As you insert the
Tray, watch the size actuators move depending on the setting of paper tray. See Table 1.
The Tray Size Cams contact the Paper Size Actuators correctly for each size of
paper.
Y
N
Replace paper tray (PL 2.1/ PL 2.2). If the problem persists, replace the Tray 1 Left
Guide Assembly (REP 3.6).
Replace the Print Engine Controller PWB (REP 8.5).
A
Summary of Contents for DocuPrint N2025
Page 12: ...02 2000 1 2 DocuPrint N2025 N2825 Initial Issue Service Call Procedures...
Page 20: ...02 2000 2 2 DocuPrint N2025 N2825 Initial Issue Status Indicator Repair Analysis Procedures...
Page 86: ...02 2000 3 2 DocuPrint N2025 N2825 Initial Issue Image Quality Repair Analysis Procedures...
Page 114: ...02 2000 4 4 DocuPrint N2025 N2825 Introduction Initial Issue Repair Adjustment...
Page 120: ...02 2000 4 10 DocuPrint N2025 N2825 REP 1 8 REP 1 9 Initial Issue Repair Adjustment...
Page 128: ...02 2000 4 18 DocuPrint N2025 N2825 REP 2 10 REP 2 11 Initial Issue Repair Adjustment...
Page 134: ...02 2000 4 24 DocuPrint N2025 N2825 REP 3 7 Initial Issue Repair Adjustment...
Page 144: ...02 2000 4 34 DocuPrint N2025 N2825 REP 5 5 Initial Issue Repair Adjustment...
Page 152: ...02 2000 4 42 DocuPrint N2025 N2825 REP 7 6 REP 7 7 Initial Issue Repair Adjustment...
Page 160: ...02 2000 4 50 DocuPrint N2025 N2825 REP 8 9 Initial Issue Repair Adjustment...
Page 186: ...02 2000 4 76 DocuPrint N2025 N2825 REP 11 21 REP 11 22 Initial Issue Repair Adjustment...
Page 204: ...02 2000 4 94 DocuPrint N2025 N2825 REP 12 29 Initial Issue Repair Adjustment...
Page 206: ...02 2000 4 96 DocuPrint N2025 N2825 ADJ 1 1 Initial Issue Repair Adjustment...
Page 208: ...02 2000 5 2 DocuPrint N2025 N2825 Initial Issue Parts list...
Page 234: ...02 2000 6 2 DocuPrint N2025 N2825 Initial Issue General Procedures Information...
Page 236: ...02 2000 6 4 DocuPrint N2025 N2825 GP 1 1 Initial Issue General Procedures Information...
Page 274: ...02 2000 6 42 DocuPrint N2025 N2825 GP 3 5 Initial Issue General Procedures Information...
Page 282: ...02 2000 6 50 DocuPrint N2025 N2825 GP 4 8 Initial Issue General Procedures Information...
Page 324: ...02 2000 6 92 DocuPrint N2025 N2825 GP 5 23 Initial Issue General Procedures Information...
Page 326: ...02 2000 6 94 DocuPrint N2025 N2825 GP 6 1 GP 6 2 Initial Issue General Procedures Information...
Page 328: ...02 2000 6 96 DocuPrint N2025 N2825 GP 7 1 Initial Issue General Procedures Information...
Page 330: ...02 2000 6 98 DocuPrint N2025 N2825 GP 8 1 Initial Issue General Procedures Information...
Page 332: ...02 2000 7 2 DocuPrint N2025 N2825 Initial Issue Wiring Data...
Page 361: ...02 2000 7 31 DocuPrint N2025 N2825 Base Engine Wiring Data Initial Issue Figure 16 Figure 17...