June 2014
1-6
Xerox® Phaser® 3020 Printer Service Manual
Service Call Procedures
HFSI’s
Customer and Service HFSI’s
As with other CSE actions, these actions should be performed according to customer run
requirements. Some actions may be deferred to a Xerox Initiated activity, taking into consider-
ation any risks with deferring those actions.
To track HFSI items, a tracking sheet is provided. The tracking sheets are located in a pocket
inside the front cover of the:
•
Printer Service Log Book (CSE) - tracking sheet Service Maintenance Intervals.
•
Customer Maintenance Log Book (operator) - tracking sheet Service Maintenance Inter-
vals.
If necessary, and if the customer agrees, clean/replace any secondary HFSI’s that are due or
may cause a return service call.
Be sure to continually update and review the Printer Service Log and Customer Maintenance
Log for all maintenance actions, to avoid any unnecessary actions that increase customer
equipment down times, service time, and costs.
Table 1 Customer/Service HFSI’s
HSFI Item
Action
Customer Service
Reference
Interval
Notes
Print Cartridge
Replace
X
N/A
1,500 standard / 3,000 high
yield (approx. impressions)
Initial Print Cartridge yield is approximately 700
impressions.
Fuser
Replace
X
REP 1.14
30,000
Transfer Roller
Replace
X
REP 1.13
30,000
Pick-up Roller
Replace
X
REP 1.15
30,000
Summary of Contents for Phaser 3020
Page 1: ...Xerox Phaser 3020 Service Manual 702P02829 June 2014 Initial Issue ...
Page 2: ......
Page 4: ...June 2014 2 Xerox Phaser 3020 Printer Service Manual Initial Issue ...
Page 6: ...June 2014 ii Xerox Phaser 3020 Printer Service Manual Introduction ...
Page 18: ...June 2014 1 2 Xerox Phaser 3020 Printer Service Manual Service Call Procedures ...
Page 24: ...June 2014 2 2 Xerox Phaser 3020 Printer Service Manual Status Indicator RAPs ...
Page 36: ...June 2014 3 2 Xerox Phaser 3020 Printer Service Manual Image Quality ...
Page 46: ...June 2014 3 12 Xerox Phaser 3020 Printer Service Manual IQ11 Image Quality ...
Page 48: ...June 2014 4 2 Xerox Phaser 3020 Printer Service Manual Repairs ...
Page 74: ...June 2014 4 28 Xerox Phaser 3020 Printer Service Manual REP 1 18 Repairs ...
Page 76: ...June 2014 5 2 Xerox Phaser 3020 Printer Service Manual Parts List ...
Page 88: ...June 2014 6 2 Xerox Phaser 3020 Printer Service Manual General Procedures and Information ...
Page 108: ...Xerox Phaser 3020 Printer Service Manual June 2014 BSDs THIS PAGE INTENTIONALLY BLANK ...