Windows NT 4.x Network
Phaser™ 4400 Laser Printer
22
13.
Verify that the IP Address in the
Print to the following port
list is the same as the one from the
Configuration Pages. If necessary, re-select the TCP/IP number used for your printer.
14.
Click on the
General
tab, then click
Print Test Page
. If the printer still does not print, access
PhaserSMART from the
Troubleshooting
tab of your printer driver or refer to the Xerox web site
at:
www.xerox.com/officeprinting/support
Windows NT 4.x troubleshooting (AppleTalk)
This troubleshooting section assumes you have completed the following tasks:
■
You have loaded a Phaser printer PostScript print driver.
■
You have printed and retained a current copy of the Configuration Pages. For information on
printing Configuration Pages, refer to the
Front Panel
section of the
Features Guide
on the
Interactive Documentation CD-ROM
.
1.
Verify these items in the EtherTalk areas of the Configuration Pages:
■
The EtherTalk Name is correct.
■
Enabled is set to
Yes
.
■
Zone
contains the desired zone name or * (* = means default local zone).
2.
Verify that the client is logged into the network and printing to the correct print queue. Also verify
that the user has access to the Phaser printer queue.
3.
From the server desktop, use the right-mouse button and select
Network Neighborhood
. With the
left-mouse button, select
Properties
from the cascade menu.
4.
The Network dialog should appear. Select the
Configuration
tab.
5.
Check the list of installed network components for AppleTalk Protocol.
6.
As required, install any components not listed and restart the system.
7.
Once rebooted, select the
Start
button and
Settings
, then select the
Printers
folder. The Printers
window should appear.
8.
Right-mouse-click on the printer icon and select
Properties
.
9.
Verify that you have selected the correct driver for your printer.
10.
Select the
Ports
tab.
11.
Verify the AppleTalk name in the
Print to the following port
list. If necessary, re-select the
correct name or, if not listed,
Add a new port
, selecting the Zone, then the name, from Steps 1 and
2 above.
12.
Click on the
General
tab, then click
Print Test Page
. If the printer still does not print, access
PhaserSMART from the
Troubleshooting
tab of your printer driver or refer to the Xerox web site
at:
