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Phaser 840/850/860/8200 Color Printer - Service Manual
Scratches parallel to the long axis of printing,
particularly with film
Usually caused by foreign debris in the
paper path. The scratch extends into
non-printed areas.
Table 3-10 Scratches parallel to the long axis of printing
Step
Question and Actions
1
Inspect the exit area for anything that may be touching the drum.
2
Run a transparency through the manual feed to see if the scratch appears on the
print. If it does not, the scratch occurred in the paper pick and early transport of
the transparency film. Try changing the paper pick guide, front door or
maintenance drawer.
3
A scratch or smear can be caused by debris built-up on the paper preheater
heating surfaces. Run the front panel cleaning procedure
Remove Ink
smears
. Force a sheet of thick 65- to 80-lb. paper through the paper preheater
to “buff” the paper preheater heating surfaces. With the leading and trailing
ends of the sheet of paper extending from the entry and exit of the paper
preheater, gently pull the sheet of paper back and forth several times and then
remove the sheet of paper. Be careful of the paper-sensor flags.
4
Clean the stripper fingers or the rapid release guide.
0388-68
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