Error Codes and Messages
2 - 63
22,500.00
Command stop event with media in front door area
*** See SF144 & SB460***
a. Inspect the maintenance
drawer for worn lift pins,
replace if needed
1. Media perfect in media path
(front door area)
a. Drum maintenance clutch
b. Worn maintenance drawer
lift pins
c. PostScript fault
d. Front panel error
e. Power supply problem
a. Replace drum
maintenance clutch
b. Replace maintenance
drawer
c. Try again, cycle power, or
NVRAM reset
d. Check front panel
sensors or replace front
panel assembly
e. Replace power supply
22,501.01
Unexpected Lower-tray-present sensor event in Lower Feeder 2 with media in the
front door area *** Same as 22,101.06 ***
22,503.03
Unexpected Lower-tray-present sensor event in Lower Feeder 1 with media in the
front door area *** Same as 22,101.06 ***
22,505.05
Unexpected standard-tray-sensor event with media in the front door area *** Same
as 22,105.01 ***
22,506.06
Unexpected standard tray pick flag event.
1. Paper found in the front door
and lower tray at the same
time, multipicks, or 22,721.05
in the fault history.
a. Standard tray pick roller
clutch slipping.
a. Replace the pick roller
clutch. ““see Service
Bulletin 462**
22,508.08
Unexpected preheat entry sensor (left side) event. Can be caused by media off the
sensor too soon.
a. Verify that the lower tray
is properly loaded
1. Skew
a. Last sheet in tray
b. First sheet in tray
c. Failure of deskew system
a. Refill tray(s)
b. Make sure tray(s) is
loaded properly and
media is square in tray
c. Check deskew fingers. If
chronic check preheat
entry assembly for
deformation
2. Media deformed or
damaged in media tray
a. Left trailing edge bent
b. Hole or tear in media
a. Remove and inspect
media and reload
b. Remove and inspect
media and reload. May
be caused by 3-hole
punch media
22,508.10
Time-out on preheat entry sensor (left side)
a. Verify that the lower tray
is properly loaded
1. Media came from the lower
feeder with corner fold
a. Low stack of media in tray
b. Sticky lower feeder pick flag
c. Missing support foil (clear
L-shaped plastic media
guide on front left side of
the lower tray)
a. Refill tray (can be
common with low media
stack)
b. Replace lower feeder
c. Replace lower tray
Table 2-6 22,000 Fault Codes and Actions
Error code
Additional clues
Probable cause
Action
Summary of Contents for Phaser 840
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