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Phaser 840/850/860/8200 Color Printer - Service Manual
2. Media came from lower
feeder and missed preheat
entry flag
a. Lower feeder bias problem
a. Make sure media is on
the left side of the tray
3. Media damaged in center
a. Pick pad
a. Don't load too close to fill
line. Replace pick pad if
needed
4. Media is folded, damaged,
or deformed in tray
a. Media makes it out of tray,
but cannot trip preheat
entry flag
a. Remove and inspect
media and reload tray
5. Media is excessively
skewed
a. Tray overfilled
b. Media was hand fed and
was loaded skewed
c. Last sheet in tray
a. Make sure tray isn't
overfilled and media is
square
b. Reload media more
carefully
c. Refill tray(s)
6. Media really skewed with
side edge damage
a. Problem with pick-guide
assembly
a. Make sure pick guide is
snapped into the printer's
frame
22,511.02
Unexpected A/A4 sensor event
1. Media stops just inside
preheat entry rollers
a. A4-width media in A-size
tray
a. Check media and replace
with good media; verify
tray-type plug position
2. Media folded, damaged, or
deformed in tray
a. Media gets out of the tray
but hits the sensors at the
wrong times
a. Remove media, inspect
and reload
22,512.14
Time-out on preheat exit sensor
1. Damage on the right corner
of A Size media
a. Probable preheater problem
a. Replace preheater
2. Tight wrinkles across media
a. Short-grained media
b. Too much drag in preheater
a. Use long-grained or
heavier weight media
b. Replace preheater
3. Media found flat inside
preheater
a. Too much drag in drive train
stalling media path motor
a. Use diagnostics to verify
drive current
requirements, or feel for
unevenness in motor
rotation by manually
turning. Replace paper
path motor if needed.
4. Media found flat right at
deskew roller
a. Feed clutch problem
a. Replace feed clutch
22,514.05
Unexpected Exit Sensor event
1. Media in both duplex path
and simplex path
a. Media was pulled from exit
into duplex path while
printing
b. Short-grained media
c. Label stock curling
d. Extreme environment
a. Make sure exit tray is not
overfilled or messy;
empty tray
b. Use long grain media
c. Empty the exit tray often
d. Do not leave media out of
wrapper for extended
periods of time in
extreme environments
Table 2-6 22,000 Fault Codes and Actions
Error code
Additional clues
Probable cause
Action
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