Figure 1. Thermal head linkage cam shaft and
drive mechanism components
7033-101
RAP 2.16 Comm (EXXX) Error
Code/Image Quality
1. Perform the following:
a.
Enter the service mode, and perform
Test 08, Service Mode Diagnostics
(automatic).
b.
Allow the test to complete at least
one loop, then stop the test.
The test completes without an error
code.
Y
N
|
Repair according to the fault
code.
2. Note when the EXXX error code or
unacceptable image quality is occurring,
and go to the appropriate step listed
below.
NOTE: For comparison of image quality
samples anytime during this procedure,
go to section 3.
Problem occurs when:
Go to step:
Sending
3
Receiving
9
3. Send a three page test document to the
unattended test center. Test completes
successfully.
Y
N
|
Replace in order:
• main PWB
• modem PWB
• G3 PWB
• coupler PWB (RX only)
NOTE: One or a combination of
these PWBs may be causing the
problem. If the problem still
exists, contact additional
technical support.
4. Send a three page test document to
another known good location. Test
completes successfully.
Y
N
|
Replace in order:
• main PWB
• modem PWB
• G3 PWB
• coupler PWB (RX only)
NOTE: One or a combination of
these PWBs may be causing the
problem. If the problem still
exists, contact additional
technical support.
5. Send a three page test document to the
location that caused the original
customer problem. Test completes
successfully.
Y
N
|
Go to step 7.
6. Go to Final Actions.
7. Perform the test again at 4800 BPS. Test
completes successfully.
Y
N
|
Request remote operator call for
service.
8. Go to Final Actions.
9. Ensure the terminal is in the Service
Mode. Receive four or five test copies
from the unattended test center. Test
completes successfully.
Y
N
|
Go to step 13.
10. Contact the location that caused the
original problem. Ask them to send four
or five test copies. Test completes
successfully.
Y
N
|
Request remote operator call for
service.
8/91
Telecopier 7032 / 7033 Service Manual
2-26
RAP 2.16, 2.17, 2.18
www.printcopy.info
www.printcopy.info
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