1. Service Call Procedures
Section Contents
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1.1 Call Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-2
1.2 Initial Actions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-2
1.3 System Checks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-2
1.3.1
Prepare for System Checks . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.3.2
Off-Line System Check . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-4
1.3.3
On-Line System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.3.4
Additional Checks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.4 Final Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-6
Introduction
The Service Call Procedures section is used to identify a suspected
problem. This section contains Call Flow, Initial Action, System Check,
Additional Checks and Final Actions.
Call Flow illustrates the normal sequence of events used on each service
call.
Initial Actions are used to gather information regarding the
performance of the terminal. Initial Actions are usually the first steps
performed on a service call.
System Checks are used to verify the normal operation of the terminal.
Additional Checks is a list of miscellaneous problems that may not be
detected during System Checks. Refer to Table 1 in Additional Checks
only if the problem is not isolated in System Checks.
Final Actions are used to complete the service call after the problem has
been repaired.
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Telecopier 7032 / 7033 Service Manual
1-1
Section Contents, Introduction
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