Probable Causes
Solutions
Using paper of the wrong size, thickness, or type.
Use only Xerox approved paper. For details, refer to
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water,
wipe the feed rollers until they are clean. For details,
refer to
Label and Envelope Misfeeds
Probable Causes
Solutions
The label sheet is facing the wrong
way in the tray.
• Load label sheets according to the instructions from the
manufacturer.
• Load labels in the tray, face up.
• For more information, refer to
.
Labels are missing, curled, or pulled
away from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly.
You can print envelopes from the Bypass Tray or Tray 1.
For more information, refer to
Envelopes are wrinkling.
• The heat and pressure of the laser printing process can cause
wrinkling.
• Use supported envelopes. For more information, refer to
Guidelines for Printing Envelopes
Note:
When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
Paper Jam Message Stays On
Note:
Check for, and remove, torn pieces of paper in the paper path.
Probable Causes
Solutions
Some paper remains jammed in the
printer.
Recheck the paper path and make sure that you have removed all
of the jammed paper.
One of the printer doors is open.
Check the doors on the printer. Close any door that is open.
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