Symptoms
Causes
Solutions
The fax received by the recipient is
blank.
The document was loaded
incorrectly.
• Document feeder: Place the
original document face up.
• Document glass: Place the
original document face down.
Fax was not transmitted.
The fax number is wrong.
Verify the fax number.
The telephone line is connected
incorrectly.
Verify the telephone connection. If
it is disconnected, connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax is not installed or is not
enabled.
Verify that the fax is installed and
enabled.
If the problem persists, for online support information, go to
www.xerox.com/office/VLC71XXsupport
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Symptoms
Causes
Solutions
The received fax is blank.
There is a problem with the
telephone connection or with the
fax machine of the sender.
Verify that the printer can make
copies. Request that the sender
resent the fax.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough memory.
If the job contains several
graphics, the printer could not
have enough memory. The printer
does not answer when memory is
low. Delete stored documents and
jobs then wait for the existing job
to complete. This increases
available memory.
The received fax size is reduced.
The paper supply in the printer
does not match the document size
sent.
Confirm the original size of the
documents. Documents could be
reduced based on the available
paper supply in the printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
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