Troubleshooting
216
Xerox
®
WorkCentre
®
3655/3655i Multifunction Printer
User Guide
Most jams can be prevented by following a simple set of rules:
•
Use only supported paper. For details, see
Supported Paper
on page 50.
•
Follow proper paper handling and loading techniques.
•
Always use clean, undamaged paper.
•
Avoid paper that is curled, torn, moist, creased, or folded.
•
To separate the sheets before loading into the tray, fan the paper.
•
Observe the paper tray fill line; never overfill the tray.
•
Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted
can cause poor print quality, misfeeds, skewed prints, and printer damage.
•
After loading the trays, select the correct paper type and size on the control panel.
•
When printing, select the correct type and size in the print driver.
•
Store paper in a dry location.
•
Do not open sealed packages of paper until you are ready to load them into the printer.
•
Leave stored paper in the original packaging. The paper wrapper protects the paper from moisture
loss or gain.
Avoid the following:
•
Polyester coated paper that is specially designed for inkjet printers.
•
Paper that is folded, wrinkled, or excessively curled.
•
Loading more than one type, size, or weight of paper in a tray at the same time.
•
Overfilling the trays.
•
Allowing the output tray to overfill.
For a detailed list of supported paper, go to
