Xerox WorkCentre 5022 User Manual Download | Manualshive

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Problem Solving

Xerox

®

WorkCentre

®

5022/5024 Multifunction Printer

User Guide

13-17

Fax Problems

This section provides possible solutions to various problems you may encounter when using the Fax
feature.

Note

The Fax features are not available for some models. An optional component is required. For more

information, contact our Customer Support Center.

Problems When Sending Faxes

The table below lists possible solutions when the machine cannot send a fax.

Symptom

Possible Cause

Remedy

The menu does not
display even after
you press the

Fax

button.

The USB cable connecting the
machine to the Fax Kit has been
disconnected.

Reconnect the USB cable connecting the machine
to the Fax Kit.

Unable to
communicate

The phone line type has not
been set properly.

Set the machine's phone line type setting to the
line type you are using.
Refer to

Line Type

on page 9-35.

A phone line problem has
occurred.

Use a nearby phone to check whether the line is
working. If you can't make a call, the problem is
the phone line and not the machine.

The recipient fax machine
doesn't operate properly.

You can't send faxes when the recipient fax is
switched off, is set to manual receive mode, or does
not support G3 transmission.
Call the recipient to check the problem.

You have specified the wrong
number.

Check the fax number and try sending the fax
again.

The number the machine
connects to is not a fax number.

If you don't hear a fax machine when you call the
number, the number is not a fax number.

You have forgotten to add the
number required to get an
outside line.

When calling from an extension, you must add a
number at the beginning to get an outside line.
Add the number used to get an outside line (often
0) to the beginning of the fax recipient number.

You have added the number
used to get an outside line when
calling using a Speed Dial
number.

When calling from an extension to an outside
number using a Speed Dial number, the number
used to get an outside line (such as 0) may already
be registered in the Speed Dial number. Check the
recipient fax number in the Transmission Report -
Job Undelivered.

You are using a function that the
recipient's fax machine doesn't
support.

Check whether the recipient's fax machine
supports the function.

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Summary of Contents for WorkCentre 5022

Page 1: ...February 2015 Xerox WorkCentre 5022 5024 Multifunction Printer User Guide ...

Page 2: ...Corporation in the United States and or other countries Microsoft Windows Windows Server Windows XP Windows Vista and Windows 7 are trademarks or registered trademarks of Microsoft Corporation Microsoft product screen shot s reprinted with permission from Microsoft Corporation Document version 2 0 February 2015 BR8824 ...

Page 3: ...oduct Safety Certification UL CB 1 12 Environment 1 12 About Licenses 1 12 JPEG Code 1 12 Libcurl 1 13 FreeBSD 1 13 ICC Profile Little cms 1 14 WIDE DHCP Client 1 14 MD5 1 15 Legal Notice 1 16 2 Environment Settings Supported Environment 2 1 Print Feature 2 1 Scan Feature 2 2 Fax Feature 2 3 Interface Cables 2 4 Using the USB Interface 2 4 Using the Ethernet Interface 2 5 Setting the Network Envir...

Page 4: ...ling the Scan Driver 2 37 Uninstalling 2 38 3 Product Overview Machine Components 3 1 Front Left Side 3 2 Right Side Rear 3 4 Inside 3 5 Duplex Automatic Document Feeder Optional 3 6 Power Source 3 7 Switching the Power On 3 7 Switching the Power Off 3 7 Energy Saver Modes 3 9 Entering the Energy Saver Modes 3 9 Exiting Energy Saver Modes 3 10 Control Panel 3 11 Using Quick Buttons 3 14 About Icon...

Page 5: ...Card Copy 5 10 Advanced Copy Settings 5 13 Lighten Darken 5 14 Original Type 5 15 2 Sided 5 16 Collate 5 17 Paper Supply 5 17 Reduce Enlarge 5 19 Pages per Side 5 20 Original Size 5 20 Original Binding Position 5 22 Output Binding Position 5 22 Edge Erase 5 23 Managing the Copy Paper with Accounting 5 24 Operations when Using the Copy Feature 5 24 Checking the Total Number of Impressions Copied 5 ...

Page 6: ...Receipt of Faxes 6 28 Sending a Fax Directly from your Computer 6 29 Sending a Direct Fax 6 29 7 Scan Scanning Procedure 7 1 Placing the Document 7 1 Using the Scan Feature 7 5 Using an Application to Load Scan Data from the Machine via USB 7 6 Sending Scan Data to PC as E mail Attachment E mail 7 7 Sending Scan Data to PC over Network PC Network 7 10 Operations During Scanning 7 13 Canceling the ...

Page 7: ...12 Device Information 9 15 Tray Settings 9 16 Custom Paper Size Settings 9 18 Control Panel Language 9 19 Default Display 9 20 Phone Book 9 21 Speed Dial 9 21 Group 9 24 Wired Network 9 27 Ethernet 9 27 TCP IP 9 27 IP Filter 9 29 Copy Settings 9 30 Sharpness 9 30 Background Suppression 9 30 Back Suppression Level 9 30 Reduce Enlarge Preset 9 30 Auto Collate 9 31 Scan Settings 9 32 Background Suppr...

Page 8: ...eived Letter 9 38 Immediate Fax Switch 9 38 Off Hook Level 9 38 Region 9 38 Activity Report 9 39 Transmission Report 9 40 Broadcast Report 9 40 Protocol Report 9 41 System Settings 9 42 Power Saver Timer 9 42 Auto Reset 9 42 Auto Print 9 42 Idle Timeout 9 43 Job Cancel 9 43 Clock 9 43 Audio Tones 9 46 Job History Verbose 9 48 Auto Paper Selection 9 48 User Control 9 48 Paper Size Settings 9 49 Sho...

Page 9: ... Job 11 4 12 Maintenance Replacing Consumables 12 1 Replacing the Toner Cartridge 12 3 Replacing the Drum Cartridge 12 7 Cleaning the Machine 12 12 Cleaning the Exterior 12 12 Cleaning the Document Cover and the Document Glass 12 12 Cleaning the Document Presser and the Narrow Glass Strip 12 13 Cleaning the Document Feeder Rollers 12 15 13 Problem Solving Troubleshooting 13 1 Machine Problems 13 2...

Page 10: ...4 14 Appendix Specifications 14 1 Basic Functions Copy Functions 14 2 Print Functions 14 5 Scan Functions Local 1 14 5 Scan Functions Network 1 Optional 14 7 Fax Functions Optional 14 8 Duplex Automatic Document Feeder Optional 14 8 Duplex Output Unit Optional 14 9 One Tray Module Optional 14 9 Two Tray Module Optional 14 9 Printable Area 14 10 Optional Components 14 11 Notes and Restrictions 14 1...

Page 11: ...Contents Xerox WorkCentre 5022 5024 Multifunction Printer User Guide xi Fax Activity Report 14 19 Sent 14 20 Received 14 21 Index I 1 ...

Page 12: ...Contents Xerox WorkCentre 5022 5024 Multifunction Printer User Guide xii ...

Page 13: ...e it effectively be sure to read this guide before use This guide assumes that you have a basic knowledge of the operating environment of the personal computer in use and networking environments For information on the environment of the personal computer in use and the basic knowledge and operations of networking environments refer to the manuals provided with the personal computer operating syste...

Page 14: ...erform everyday maintenance make machine status settings perform troubleshooting and set up a network Basic Operation Guide Booklet Driver CD Kit The guide describes a quick reference for the basic operations daily maintenance and problem solving for this machine Manual HTML The manual describes installation and configuration procedures for print drivers and the printer environment This manual is ...

Page 15: ...d features for the Fax services 7 Scan Describes the basic operations and features of the scan feature 8 Print Describes the basic printing operations 9 Tools Describes System Administration mode as well as how to change the default settings 10 Machine Status Describes how to check the faults that occurred in the machine and to print various reports 11 Job Status Describes how to check job status ...

Page 16: ... on the control panel key Keys on the keyboard of the computer Path to a certain item within a procedure on the control panel For example When you see the procedure select Tools Default Settings Copy this means that you need to select Tools select Default Settings and then select Copy Path to a certain item within a procedure on a computer For example When you see the procedure to search for files...

Page 17: ...circuit This product is supplied with a plug that has a protective earth pin The plug fits only into an earthed electrical outlet This is a safety feature If the plug doesn t fit to the outlet contact an electrician to replace the outlet to avoid risk of electric shock Never use an earthed adapter plug to connect the product to the electrical outlet that has no earth connection terminal Improper c...

Page 18: ... cleaning this product always switch off and unplug it Access to a live machine interior may cause electric shock Do not plug in or unplug this product with the switch in the On position Plugging and unplugging a live connector may deform the plug and generate heat and eventually cause a fire Hold the plug not the cord when unplugging this product or it may damage the cord and cause electric shock...

Page 19: ...e place receiving direct sunlight Near cookers or humidifiers This product weighs 81 6 lbs 37 kg Always use a team of two persons to avoid mishandling or injury when lifting this product one to hold the bottom of the folded bypass tray on the left side of the product and the other one to hold the handhold provided on the right side of the product Never lift it by gripping any other areas It will p...

Page 20: ...n and access to the power plug Unplug the product if an abnormal condition is noted With Duplex Automatic Document Feeder Unit mm WARNINGS Do not tilt the product at an angle of more than 10 degrees Otherwise it may fall over and cause injury 1100 9 100 595 325 9 80 100 587 6 387 1474 6 400 10 10 10 10 front front back back left left right right ...

Page 21: ...nance procedures are described in the customer documentation supplied with this product Do not carry out any other maintenance procedures not described in the documentation This product is equipped with a safety feature that prohibits access to hazardous areas The areas are isolated by covers or protectors that require a tool to remove To prevent electric shock and injury never remove these covers...

Page 22: ...tely and contact your local Xerox representative Do not apply excessive force to hold a thick document on the document glass It may break the glass and cause injury Ventilate well during extended operation or mass copying Inadequate ventilation may affect the office air environment with an ozone odor Provide proper ventilation to ensure a comfortable and safe environment Consumables WARNINGS Store...

Page 23: ... physician if necessary If you inhale toner particles move to a fresh air location and rinse your mouth with water If you swallow toner spit it out rinse your mouth with water drink plenty of water and consult a physician immediately When removing the fusing unit always switch it off first and wait for 40 minutes until it cools Location of Warning and Caution Labels Always follow all warning instr...

Page 24: ...esidential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense Changes and modifications to this product not specifically approved by Xerox may void the user s authority to operate this equipment Product Safety Certification UL CB This product is certified by the following agency using the safety standards listed Agency T...

Page 25: ...OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Except as contained in this notice the name of a copyright holder shall not be used in advertising or otherwise to promote the sale use or other dealings in this Software withou...

Page 26: ...SIBILITY OF SUCH DAMAGE The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies either expressed or implied of the FreeBSD Project ICC Profile Little cms Little cms copyright c 1988 2004 Marti Maria WIDE DHCP Client WIDE Project DHCP Implementation Copyright c 1995 Akihiro Tominaga Copyright c 19...

Page 27: ...anted provided that it is identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function License is also granted to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing the derived work RSA D...

Page 28: ...lowing are examples of items that may be illegal to copy or print in your country Currency Banknotes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy In ...

Page 29: ...cable Use as a Network Printer Print from network connected computers using the TCP IP protocol To use the machine as a network printer you need to activate the port to use for printing LPD Activate this setting when using the LPD port Port9100 Activate this setting when using the Port9100 port Note This feature is available when the Network Kit is installed For information on how to set TCP IP re...

Page 30: ... factory shipment Enabled This function is also used to set the e mail header and body and SMTP server settings used when e mails are sent as well as the recipient address system administrator s e mail address for e mail notification when a transmission error occurs Note This feature is available when the Network Kit is installed For information on how to activate the SMTP port refer to Activating...

Page 31: ... feature refer to Sending Scan Data to PC over Network PC Network on page 7 10 Fax Feature The machine supports the following communication networks for fax transmissions Public switched telephone network PSTN Private branch exchanges PBX You must also make settings in Region and Clock to use the Fax functions on this machine Note This option is available when the Fax Kit is installed For informat...

Page 32: ...work use an Ethernet interface Using the USB Interface The machine supports the USB 1 1 2 0 interface To connect the USB cable 1 Press the power switch to the Off position to turn the power off Note Check that the display is off 2 Connect a USB cable to the USB 1 1 2 0 interface connector 3 Connect the other end of the USB cable to the computer 4 Press the power switch to the On position to turn t...

Page 33: ... Network Kit is installed on the machine To connect the Ethernet interface 1 Press the power switch to the Off position to turn the power off Note Check that the display is off 2 Connect a network cable to the Ethernet interface connector Note Prepare a network cable suitable for your network connection When you replace the network cable contact our Customer Support Center 3 Press the power switch...

Page 34: ...orts Lists on page 10 7 For information on how to check on the Machine Status screen refer to Checking the Machine s IP Address on page 10 5 For information on how to check using Tools refer to TCP IP on page 9 27 For information on how to check using Xerox CentreWare Internet Services refer to TCP IP Connectivity Protocols on page 2 22 If the machine s IP address has not been set set the IP addre...

Page 35: ...the setting manually Enter System Administration mode From the Tools menu select Wired Network TCP IP IP Mode Set the IP Mode to IPv6 or Dual Stack From the IPv6 menu set Set IPv6 to Enable and then enter the IP address into IP Address Use Xerox CentreWare Internet Services to make the setting manually Print the System Settings Report to check the address set automatically and then use the address...

Page 36: ... In the Admin Tools tab select Start Printer Setup Utility for setting IP address from the Administration Tools and then click Start The Printer Setup Utility for Setting IP Address is started 3 Make sure that the network cable is connected to the machine and then click Next 4 As a list of available IP addresses and Mac addresses appears select the machine and click Next ...

Page 37: ...de 2 9 If you already have the IP address of the machine click Enter IP Address and directly enter the IP address on the displayed window 5 Make advanced settings if needed and then click Next 6 After confirming information displayed click Apply The specified settings are applied ...

Page 38: ...ng the System Settings Report On the Machine Status screen Using the Tools menu items Using Xerox CentreWare Internet Services For information on how to print the System Settings Report refer to Printing Reports Lists on page 10 7 For information on how to check on the Machine Status screen refer to Checking the Machine s IP Address on page 10 5 For information on how to check using Tools refer to...

Page 39: ...n page 2 19 To activate a communication port 1 Start Xerox CentreWare Internet Services For information on how to start Xerox CentreWare Internet Services refer to Starting Xerox CentreWare Internet Services on page 2 18 2 Click the Properties tab Port Description SNMP Activate this port to use the SNMP protocol used for operations such as loading the machine s information to the print driver SMB ...

Page 40: ...rkCentre 5022 5024 Multifunction Printer User Guide 2 12 3 From the menu on the left select Connectivity Click Port Settings and check the checkbox of the desired port Click Apply Note Restart the machine to enable the new settings ...

Page 41: ...t Services refer to Starting Xerox CentreWare Internet Services on page 2 18 Item Description SMTP Server IP Address Host Name Enter the SMTP server s IP address as an IPv4 or IPv6 address or in FQDN format up to 256 characters Port Number for sending E mail Set the SMTP server s port No a value between 1 and 65535 Login Credentials for the Machine to access the SMTP Server to send automated e mai...

Page 42: ...ide 2 14 2 Click the Properties tab 3 From the menu on the left select Connectivity Protocols 4 Click SMTP Server and enter the settings 5 Click Apply E mail Header and Body Settings When sending a scanned document as an e mail attachment you can enter an e mail header and body ...

Page 43: ...ow to set the system administrator s e mail address refer to Administrator s E mail Address on page 2 21 To make the settings 1 Start Xerox CentreWare Internet Services For information on how to start Xerox CentreWare Internet Services refer to Starting Xerox CentreWare Internet Services on page 2 18 2 Click the Properties tab 3 From the menu on the left select Services E mail Item Description Sub...

Page 44: ...Environment Settings Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 2 16 4 Click Defaults and enter the Subject Message and Maximum Attachment Size ...

Page 45: ... the IP address refer to Setting the Network Environment on page 2 6 When changing any settings using Xerox CentreWare Internet Services the machine should be in standby status or energy saver mode Supported Environments and Settings Operating Systems and Web Browsers The operation of Xerox CentreWare Internet Services has been verified for the following web browsers Operating System Web Browsers ...

Page 46: ...ttings under Temporary Internet Files 3 In the Settings dialog box select Check for newer versions of stored pages 4 Select Every visit to the page or Every time you start Internet Explorer 5 Click OK 6 Click OK in the Internet Options dialog box Starting Xerox CentreWare Internet Services To start Xerox CentreWare Internet Services 1 Start your computer and a web browser 2 In your web browser s a...

Page 47: ...are Internet Services screens Notes You must have a user name and a passcode to change the settings The user ID admin and the passcode 1111 is set as default For information on how to change the user ID and the passcode refer to Using Xerox CentreWare Internet Services on page 2 17 and System Administrator Settings Security on page 2 32 You cannot enter the system administration mode from a comput...

Page 48: ...es P 2 21 Description P 2 21 General Setup Energy Saver Settings P 2 21 Connectivity Port Settings P 2 22 Physical Connections Ethernet P 2 22 Protocols TCP IP P 2 22 SNMP Configuration P 2 24 Microsoft Networking P 2 26 LPD P 2 27 Port9100 P 2 27 SMTP Server P 2 28 HTTP P 2 29 Services Email Defaults P 2 29 Scan Job Templates P 2 30 Security IP Filtering P 2 31 System Administrator Settings P 2 3...

Page 49: ...sks which are not valid Default WorkCentre 5022 or WorkCentre 5024 Location You can enter the machine s location up to 255 ASCII code characters Contact Person You can enter the contact person s information up to 255 ASCII code characters Administrator s E mail Address You can enter the e mail address of the system administrator up to 128 characters This information is required for sending an e ma...

Page 50: ...igit of the MAC address Note Hyphens cannot be used as the first or last character in the string IPv4 IP Address Resolution You can set the method used to acquire the IP Address Subnet Mask and Gateway Address You can select from STATIC DHCP BOOTP RARP or DHCP Autonet for the address acquisition method Default DHCP Autonet Item Description Port You can activate or deactivate communication ports Yo...

Page 51: ...k Local Address The automatically assigned link local address is displayed Gateway Address You can enter the gateway address when the Enable Manual Address checkbox is checked Automatically Configured Gateway Address The automatically assigned gateway address displayed Domain Name Used to enter the DNS domain name up to 255 characters DNS Configuration IPv4 Obtain DNS Server Address Automatically ...

Page 52: ...rch List Automatically Check Enabled to create domain search lists automatically Domain Name 1 3 Used to enter the name of the domain to search up to 255 characters Connection Time Out Sets the timeout period when searching for domains between 1 and 60 seconds Default 1 DNS Resolution via IPv6 First Check Enabled to prioritize IPv6 for resolving DNS names when IP mode is set to Dual Stack Default ...

Page 53: ...chine Default On Advanced button You can make the following settings by pressing this button Add UDP IPv4 Address button You can add a recipient address for UDP IPv4 trap notification by pressing this button IP Address You can enter the IP address for entry UDP Port Number You can set the UDP port No for entry a value between 1 and 65535 SNMP Version You can specify the SNMP version for entry as v...

Page 54: ...p you are using You can specify the events for which to send notification Apply button You can apply changes by pressing this button Note Reboot the machine to enable new settings Microsoft Networking Connectivity Protocols You can set the SMB protocol and WINS server Filing Destination SMB Port Status You can check Enabled to use SMB Default On Physical Connection Ethernet is displayed Transport ...

Page 55: ...efault On Physical Connection Ethernet is displayed Port Number You can set the LPD port No a value between 1 and 65535 You must set a unique number for each port Default 515 Connection Time Out You can set the timeout period that the machine waits before terminating the connection when incoming data stops between 2 and 3600 seconds Default 60 Maximum Connections per Port The maximum number of con...

Page 56: ...Note Reboot the machine to enable new settings SMTP Server Connectivity Protocols You can set the SMTP server Required Information SMTP Server IP Address Host Name You can enter the SMTP server s address as an IPv4 or IPv6 address or in FQDN format up to 256 characters Port Number for Sending E mail You can set the port number used by the SMTP server to send an e mail a value between 1 and 65535 D...

Page 57: ... Connection Ethernet is displayed Keep Alive Timeout The keep alive timeout period is displayed Port Number You can set the port No used for HTTP communication a value between 1 and 65535 You must set a unique number for each port Default 80 Connection Time Out Set the connection timeout period from 1 through 255 seconds Default 30 Title You can select the display for the title displayed on a brow...

Page 58: ...ptimize the scan data from Text Photo Text or Photo Default Text Advanced Settings Lighten Darken You can set the density from five levels Default Normal Sharpness You can set the sharpness from five levels Default Normal Background Suppression You can check Enabled to enable background suppression Default On Background Suppression Level You can set the background suppression from five levels Defa...

Page 59: ...ck Enabled to enable IP Filtering Default Off IP Filter Rule List The accessible IPv4 address is displayed Add button The Add IP Filter Rule IPv4 screen is displayed You can add the accessible IPv4 address You can add up to 10 IPv4 addresses Source IP Address You can set the IP address that is allowed from access Default 0 0 0 0 Source IP Mask You can set the prefix length of the IP address that i...

Page 60: ... 0 0 0 0 Source IP Mask You can set the prefix length of the accessible IP address Default 0 Delete button You can delete the accessible IPv6 address by pressing this button Apply button You can apply changes by pressing this button Note Reboot the machine to enable new settings System Administrator Settings Security You can set the system administrator s user ID and the passcode System Administra...

Page 61: ...s can be changed Support Change Settings button You can change the links to support information by pressing this button Name You can enter the link name between 1 and 63 ASCII code characters URL You can enter the link address between 1 and 63 alphanumeric characters including the at symbol percent sign period colon forward slash underline _ hyphen tilde question mark and ampersand which are valid...

Page 62: ...ly Enter the e mail address to be registered in ASCII code alphabetic or symbols with up to 64 characters Server Name IP Address Server only Enter the DNS name FQDN of a server an IP address or a NetBIOS name only for SMB to be registered in ASCII code alphabetic or symbols three symbols with up to 64 characters Shared Name Server only Enter the SMB shared name to be registered with up to 32 chara...

Page 63: ... this button to cancel the entered settings Common Tasks Add New Name Address Number Select whether to specify a speed dial number to be registered To specify the speed dial number select the Specify Preferred Address Number and enter the speed dial number that you want to register If the Specify Preferred Address Number is not selected a speed dial number is automatically assigned Name Enter a na...

Page 64: ...ettings Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 2 36 Export Data Downloads an Address Book file dat Delete All Names Deletes all address data Note Press this button to apply the entered settings ...

Page 65: ...tions provided in the CD ROM Documentation HTML included on the CD ROM Installing the Scan Driver A direct USB connection to a computer lets you load scanned data from the machine directly to the computer Print Driver Name Description Xerox WorkCentre 5022 5024 Click Print Driver in the Main menu of the Driver CD Kit to start the installation The standard print driver converts the data created by ...

Page 66: ...oduct Information HTML on the CD ROM Application Description TWAIN compatible and WIA compatible scan driver Click Scan Driver in the Main menu on the Driver CD Kit to start the installation This feature can be used to load scan data from a TWAIN compatible or WIA compatible application installed on a computer Note Only 32 bit TWAIN compatible applications are supported For more information refer ...

Page 67: ...ide 3 1 3 Product Overview This chapter lists the name of each machine component and describes basic operations such as how to turn the power on off and use the control panel Machine Components This section describes the machine components and their features ...

Page 68: ...l on page 3 11 4 Center tray Copies and prints are delivered here facing down 5 Front cover Open this cover to replace consumables 6 Tray 1 standard tray Load paper here 7 Tray 2 One Tray Module Optional Optional tray Load paper here 8 Trays 3 4 Two Tray Module Optional Optional tray Load paper here 9 Locking casters Locks the wheels of the machine Lock these casters after moving the machine to it...

Page 69: ...er to remove any jammed paper from Tray 2 12 Tray 5 bypass Load paper here The tray can be extended 13 Left cover A Open this cover to remove any jammed paper Note When the machine works properly this cover is locked To open this cover make sure to exit Sleep mode and turn the machine s power off No Component Description ...

Page 70: ... TEL Connects the machine to a telephone device 3 Power switch Switches the power of the machine on and off For more information refer to Power Source on page 3 7 4 Power cord connector Connects the power cord 5 Adjusting foot Prevents the machine from toppling over Move the machine to its installation site and then rotate this adjuster in clockwise direction until it touches a floor 6 USB 1 1 2 0...

Page 71: ... Printer User Guide 3 5 Inside No Component Description 1 Toner cartridge Contains toner the powder used to form the image 2 Drum cartridge Contains photoconductors 3 Fusing unit Fuses toner on paper CAUTION Do not touch this unit as it is extremely hot 1 3 2 ...

Page 72: ...feeder No Component Description 1 Document feeder cover Open this cover to remove any jammed paper 2 Inner cover Open this cover to remove any jammed paper 3 Document guides Aligns the edges of documents 4 Document feeder tray Load documents here 5 Document stopper Prevents outputs from falling off 6 Document output tray Outputs are delivered here 7 Narrow glass strip Scans the loaded documents 5 ...

Page 73: ...h the power on Notes The Please wait message indicates that the machine is warming up The machine is not accessible while it is warming up Make sure that the power cable is connected to the machine and the wall outlet properly Switching the Power Off The following describes how to switch the power off Notes Do not switch the power off in the following situations If the power is switched off the pr...

Page 74: ...nction Printer User Guide 3 8 1 Before switching the power off make sure that the machine has completed all copy or print jobs Then make sure that the Data indicator does not light up 2 Press the power switch to the Off position to switch the power off ...

Page 75: ...a level midway between the power off temperature and the Ready temperature Sleep mode Sleep mode minimizes power consumption by shutting off the power to all components except the controller Warm up time in Sleep mode is longer than in Low Power mode Entering the Energy Saver Modes The display of the machine status diagram goes off and the Energy Saver button on the control panel lights up when th...

Page 76: ...more information contact our Customer Support Center For more information on how to set the time interval for Low Power mode and or Sleep mode refer to Energy Saver Settings General Setup on page 2 21 Exiting Energy Saver Modes The following describes how to deactivate an Energy Saver mode The machine exits Energy Saver mode and the Energy Saver button light goes off in the following instances Exi...

Page 77: ...mation refer to ID Card Copy on page 5 10 3 Display Displays the operation menu items and the machine status messages 4 Job Status button Press this button to check cancel a current job or pending job 5 buttons Press to select a menu item on the menu screen and to change settings The button allows you to select the previous menu item The button allows you to select the next menu item The button al...

Page 78: ...m the value of each setting 15 Error indicator Blinks if a system error occurs This indicator lights up when a problem other than a system error occurs with the machine including paper jams and running out of paper 16 Data indicator Blinks when the machine is sending or receiving data to or from a client This indicator lights up when data is stored in the machine s memory or when the machine recei...

Page 79: ...ID Card Copy and Scan features Also the Toner Saver setting is available for Copy feature This button lights up when this function is available 25 Scan button Press this button to use the Scan feature When the Scan feature is selected this button lights up For more information refer to Scan on page 7 1 26 Fax button Press this button to use the Fax feature When the Fax feature is selected this but...

Page 80: ...ton After two seconds the setting screen exits and the last item selected is applied A new setting is applied when 2 seconds has passed after pressing the Quick Button and the setting screen exits Another Quick Button is pressed The Start button is pressed In this case a job such as copying in Copy mode proceeds In Scan mode when the Address Book button is pressed You can also change the address b...

Page 81: ...rinter User Guide 3 15 Example Copy Original Type Current setting Text New selection Photo Text New selection Photo 2 sec The setting screen exits 2 seconds after a Quick Button is released and the selected setting is applied Photo Text is applied automatically ...

Page 82: ...nd the functions available for each feature Function Icon Item Copy ID Card Copy Scan Fax Lighten Darken Darken 2 Yes Yes Yes Darken 1 Yes Yes Yes Normal Yes Yes Yes Lighten 1 Yes Yes Yes Lighten 2 Yes Yes Yes Toner Saver Yes Original Type Photo Yes Yes Yes Photo Text Yes Yes Yes Text Yes Yes Yes Paper Supply Copy Auto Reduce Enlarge Off Pages per Side Auto 1 111 ...

Page 83: ...Sided 1 1 Sided Yes 1 2 Sided Yes 2 1 Sided Yes 2 2 Sided Yes Off Yes Flip on Long Edge Yes Flip on Short Edge Yes Collated Off Yes On Yes On Rotate Yes Resolution 200 200 Yes 300 300 Yes 400 400 Yes 600 600 Yes Function Icon Item Copy ID Card Copy Scan Fax 111 123 123 200 300 400 600 ...

Page 84: ...isplay You can set the default displayed screen from Copy Fax or Scan screen Note Some screens cannot be set on some models 1 Press and hold the Log In Out button for at least 4 seconds The passcode input screen appears Note The passcode is initially set to 1111 four 1 digits 2 Use the numeric keypad to enter the passcode and then press the OK button Note The Log In Out button lights when the mach...

Page 85: ...the Tools screen select Default Display and then press the OK button Note Select or button to move the display up and down 4 Select the desired default display and then press the OK button Control Panel Language Default Display Tools Custom Paper Size Setting Fax Scan Default Display Copy ...

Page 86: ... in to the machine when the machine is in Single Account Mode For more information refer to User Control on page 9 48 1 The passcode input screen appears No Account mode No password is set on the machine in the No Account mode allowing all users to execute any jobs Single Account mode A single password is set on the machine in Single Account mode Only those who have the password can execute copy j...

Page 87: ...ering System Administration Mode on page 9 1 3 Press the Start button to confirm the entered passcode If the entered passcode is correct the machine enters Copy mode The Log In Out button is lit while you are logged in to the machine Note You do not need to log in to the machine for a scan job or print job To log out press the Log In Out button again Notes You do not need to log in to the machine ...

Page 88: ...he numeric keypad to enter the passcode which corresponds to the account number of the selected user and then press the OK button Note The passcode is the same as the system administrator s passcode used for entering System Administration mode from the control panel For more information refer to Entering System Administration Mode on page 9 1 3 Press the Start button to confirm the entered passcod...

Page 89: ...ultifunction Printer User Guide 3 23 The Log In Out button remains lit while you are logged in to the machine Notes You do not need to log in to the machine for a scan job or print job To log out press the Log In Out button again Log In Out button ...

Page 90: ... Characters You Can Enter Name E mail Address and others The set of characters you can enter changes with each press of the button 1 Period 1 Toggles back to start 2 a b c A B C 2 a Toggles back to start 3 d e f D E F 3 d Toggles back to start 4 g h i G H I 4 g Toggles back to start 5 j k l J K L 5 j Toggles back to start 6 m n o M N O 6 m Toggles back to start 7 p r s Q R S 7 p Toggles back to st...

Page 91: ...Guide 3 25 Phone Number Fax Number and others 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 Dial Pause Pause IP Address etc Only numerals can be entered for Buttons 4 to 9 and 0 1 1 back to 2 A B C 2 back to A 3 D E F 3 back to D Example Menu Item Button Characters You Can Enter ...

Page 92: ...ome models The Network Kit is required For more information contact our Customer Support Center When using this function activate the SNMP port Default Enabled If you failed to retrieve information of machine configuration or are using the USB interface connection set the information of machine configuration manually For more information click Help on the screen to display Help Information Follow ...

Page 93: ...nter User Guide 3 27 3 Click Bi Directional Setup 4 Click Get Information from Printer If Printer Searching Method is displayed The machine s information is not loaded onto the print driver Complete the following operations 1 Select Specify Address and click Next ...

Page 94: ...Product Overview Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 3 28 2 Enter the printer name or IP Address in the Printer Name or IP Address field 3 Click Finish 4 Click OK ...

Page 95: ...nded paper types may result in paper jams lower print quality malfunctions or damage to the machine If you wish to use paper other than the paper recommended by Xerox contact our Customer Support Center Notes Do not use conductive paper such as origami paper carbonic paper or conductively coated paper When a paper jam occurs it may short circuit the machine and eventually cause a fire Moisture gen...

Page 96: ...e 98 127 mm Duplexing 2 sided printing The following paper types are supported for automatic duplexing Lightweight 60 to 63 gsm Plain 1 64 to 79 gsm Plain 2 80 to 90 gsm Supported Paper Types When printing or copying on commonly used paper plain paper use paper meeting the standards described below To copy or print as clear as possible we recommend the following standard paper Paper Tray Basis Wei...

Page 97: ...ts Paper with rough surface such as pulp paper or fibrous paper Punched paper Transparency film Paper Name Size Weight gsm Paper Type Notes Baseline Paper Xerox Business Multipurpose 4200 20 lb 8 5 11 75 Plain 1 Semi Standard Papers Boise Cascade X 9 8 5 13 75 Plain 1 Color Xpressions Planet20 11 17 105 Heavyweight Bypass only Colotech 90 A3 90 Plain 2 Premier 60 A4 60 Plain 1 Premier 80 A3 80 Pla...

Page 98: ...atly before loading it in a tray Do not use creased or wrinkled paper Do not use warped or curled paper Do not load paper of mixed sizes together into a tray Take care not to touch the print side Oils from your skin could adhere to the print media which could affect printing quality If unavoidable be sure to use a finger cot gloves or other means to cover your fingers before touching the print med...

Page 99: ... Paper Output tab The machine automatically selects a tray to match the specified document size and orientation This function is called Automatic Paper Selection To activate Automatic Paper Selection when copying set Paper Supply to Auto The Automatic Paper Selection function selects the trays in order from Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 if there is more than one paper tray that matches Notes ...

Page 100: ...ges from sticking to each other and reduces paper jams For information on how to change the paper size and orientation in a tray refer to Changing the Paper Size for Trays 1 to 4 on page 4 9 1 Pull out the tray until it stops Notes While the machine is copying or printing do not pull out the tray that the job uses To prevent paper jams or loading errors do not load different sizes or types of pape...

Page 101: ... cause machine malfunctions Loading Paper in Tray 5 Bypass When printing or copying on the paper that cannot be set in Tray 1 to 4 use Tray 5 bypass For printing specify the settings on the Paper Output tab using the print driver Also specify the type of paper to be loaded Notes To prevent paper jams or loading errors do not remove paper from its packaging until needed Fan the paper well before lo...

Page 102: ...y touches against the paper feed entrance Notes Do not load mixed paper types in a tray Do not load paper above the maximum fill line Doing so could cause paper jams or machine malfunctions The machine may not be able to feed or create the desired print quality for some types of heavyweight paper 3 Gently align the paper guides to the loaded paper 4 Execute the copy or print operation ...

Page 103: ...the type of paper to be loaded so that you can maintain high quality printing For more information on how to set the paper quality refer to Changing the Paper Settings on page 4 11 Changing the Paper Size for Trays 1 to 4 1 Pull out the tray until it stops Notes While the machine is copying or printing do not pull out the tray that the job uses To prevent paper jams or loading errors do not load d...

Page 104: ...r print on facing up Align the leading edge of the paper with the left side of the tray Note Do not load paper above the maximum fill line Doing so could cause paper jams or machine malfunctions 6 Push the tray in gently until it stops Notes When pushing the tray in do it slowly Pushing the tray with too much force could cause machine malfunctions Affix the paper size label to the front of the tra...

Page 105: ...tray that matches new paper loaded For more information refer to Supported Paper Types on page 4 2 For information on the paper size setting for Tray 5 refer to Tray 5 on page 5 18 1 Press and hold the Log In Out button for at least 4 seconds 2 Use the numeric keypad to enter the passcode and then press the OK button Notes The passcode is initially set to 1111 four 1 digits The Log In Out button l...

Page 106: ...lect Tray 5 bypass Paper Size and Paper Type are displayed To change the paper size select Paper Size 6 Select the desired paper type and then press the OK button 7 Press the control panel s Log In Out button Note The Log In Out button light goes out when the machine has exited System Administration mode Tray 2 Tray 3 Tray Settings Tray 1 Tray 1 Paper Type Plain 1 Plain 2 Paper Type Plain 1 Lightw...

Page 107: ...t is required Contact your local Xerox representative Document Feeder Supported document sizes You can place documents of the standard sizes in the document feeder When a document is placed in the document feeder the machine detects the document size automatically The following standard size documents are detected automatically A3 B4 A4 A4 B5 B5 A5 11 17 8 5 14 8 5 13 8 5 11 8 5 11 8K 16K and16K N...

Page 108: ... carbon backed paper If you can flatten the curled document you can use it Follow the steps below to place documents in the document feeder You can place single or multiple sheet documents 1 Remove any paper clips or staples from the document before placing it in the document feeder 2 Place the document in the center of the document feeder with the side to copy or the front surface of a 2 sided do...

Page 109: ...ect one of the following document sizes for using the document glass A3 B4 A4 A4 B5 B5 A5 11 17 8 5 14 8 5 13 8 5 11 8 5 11 8K 16K and 16K Notes When Original Size is set to Auto an error screen appears when you place a non standard size document on the document glass In this case select a document size manually by selecting Original Size from the menu items Depending on the selected document size...

Page 110: ...t or bound document such as a book on the document glass 1 Open the document cover Note When using the document glass make sure to close the document cover after finishing your copy job 2 Place the document face down and align it against the top left corner of the document glass 3 Close the document cover ...

Page 111: ... your system administrator for the passcode 1 Press the Copy button 2 Make advanced settings as needed Note Refer to Advanced Copy Settings on page 5 13 Entering the Number of Copies You can enter a value between 1 and 999 for the number of copies 1 Use the numeric keypad to enter the desired number of copies Copy button Paper Supply Copy Auto Reduce Enlarge Off Pages per Side Auto 1 111 Numeric k...

Page 112: ...correct value Starting the Copy Job 1 Press the Start button Notes If the document is placed in the document feeder do not press down on the document while it is being fed through the machine If a problem occurs an error code appears on the screen For information on error codes refer to Error Codes on page 13 32 Paper Supply Copy Auto Reduce Enlarge Off Pages per Side Auto 12 111 C Clear button St...

Page 113: ...e sets of documents using any of the following settings Collated On 2 Sided 1 2 Sided 2 2 Sided Pages per Side 2 Pages or 4 Pages ID Card Copy On 1 After the first page of a document is scanned the Next original message appears Select Yes and then press the OK button Note If there is no other page select No and then press the OK button 2 Place the next page of the document in the machine select Co...

Page 114: ...aper by rotating the scanned image although the orientation of the document is different from the paper loaded in the tray You can set this feature in the following cases The tray selection is set to automatic The zoom ratio is set to automatic The zoom ratio is set to 100 and both document and paper are the same size The Pages per Side function is used If none of the above conditions applied when...

Page 115: ...s Follow the steps below to check the status of the copy job being executed or the status of a copy job waiting to start a pending job Note You can cancel the currently executing copy job or a pending copy job For more information on operation in job screen refer to Canceling the Current Job on page 11 3 1 Press the Job Status button 2 Check the job status 3 After checking the job status press the...

Page 116: ...ard Copy to On automatically sets Reduce Enlarge to 100 You can change the zoom ratio manually Follow the steps below to use the ID Card Copy feature 1 Place an ID card face down at least 5mm away from the top left corner of the document glass and then close the document cover Placing the ID card too close to the corner of the document glass may not copy the edge of the ID card properly Original d...

Page 117: ...ced settings as needed The following settings are also available by Lighten Darken Press the Lighten Darken button Original Type Press the Original Type button For more information refer to Advanced Copy Settings on page 5 13 4 Press the Start button To finish scanning to print only one side of the ID card select Cancel and then press the OK button ID Card Copy button Paper Supply ID Card Copy Aut...

Page 118: ...f the ID card place the other side of the ID card face down slightly away from the top left corner of the document glass and then close the document cover 6 Select Continue and then press the OK button to start printing two sides of the ID card ID Card Copy Copying Qty 1 Load your next original Continue Cancel ...

Page 119: ... 1 2 Sets the document type P 5 15 2 Sided 1 Used to select 1 Sided or 2 Sided copying P 5 16 Collated Sets the output method to use when making multiple sets of copies P 5 17 Paper Supply 1 Sets the tray to use P 5 17 Reduce Enlarge 1 Sets a reduction or enlargement factor P 5 19 Pages per Side Used to copy multiple documents on a single page P 5 20 Original Size 2 Sets the document size P 5 20 O...

Page 120: ...button You can change the displayed time length of the setting screen For more information on changing the displayed time length of the setting screen refer to Quick Button Selection Timer on page 10 12 Dark 2 Creates copies with the darkest density Use this setting to scan documents containing light objects Dark 1 Creates copies with a fairly dark density Use this setting to scan documents contai...

Page 121: ...ime length of the setting screen refer to Quick Button Selection Timer on page 10 12 Light 2 Creates copies with the lightest density Use this setting to scan documents containing dark objects Toner saver Creates copies using less amount of toner with the following settings Lighten Darken Lighten 2 Sharpness Sharpen 2 Original Type Photo Text Note Toner Saver cannot be selected for ID Card copy Na...

Page 122: ...er quality 1 Press the 2 Sided button 2 The selection of a copy method changes everytime the 2 Sided button is pressed The selection is applied when the screen is returned to the main menu screen without pressing the OK button You can change the displayed time length of the setting screen For more information on changing the displayed time length of the setting screen refer to Quick Button Selecti...

Page 123: ...r on page 10 12 Paper Supply 1 Select Paper Supply and then press the OK button Off Uncollated The machine does not sort copy sets The machine copies the specified number of copy sets one after another On The machine outputs sheets sorted into sets that are arranged in page order When a document is placed in the document feeder it automatically turns on You can also change the setting to off manua...

Page 124: ...isplay when the optional paper trays are mounted Tray 5 Select the paper size and paper type There are standard sizes and preset paper sizes Custom 1 to 5 For more information on the preset sizes refer to Custom Paper Size Settings on page 9 18 Select Custom Size to set a non standard paper size You can set a Y direction vertical between 127 and 297 mm in 1 mm increments and X direction horizontal...

Page 125: ...ion enlargement zoom ratio You can set a value between 25 and 400 in 1 increments Auto The machine automatically sets an appropriate zoom ratio by calculating the document size and the paper size specified in Paper Supply to enable the document to fit on the page Fixed zoom ratio The machine reduces or enlarges the copy according to the selected zoom ratio Preset XXX The machine reduces enlarges c...

Page 126: ...omatically sets the Reduce Enlarge setting to automatic The zoom ratio is adjusted automatically within the range of 25 to 400 1 Select Pages per Side and then press the OK button 2 Select the desired item and then press the OK button Original Size You can set the document size and orientation B4 58 70 81 100 115 A3 50 61 70 86 100 Off Disables the Pages per Side feature 2 Pages Copies 2 pages of ...

Page 127: ...document size from among the supported standard sizes Fixed document size preset Select the size of the placed document Original Size is automatically set to Auto when the document is placed in the document feeder Customs 1 to 5 You can select the registered paper size For information on registering Customs 1 to 5 refer to Custom Paper Size Settings on page 9 18 Custom Size Select Custom Size to s...

Page 128: ...ess the OK button Flip on Long Edge Binds the long edge of document in portrait orientation Flip on Short Edge Binds the short edge of document in landscape orientation Flip on Long Edge Binds the long edge of document in portrait orientation Flip on Short Edge Binds the short edge of document in landscape orientation Flip on Long Original Binding Po Auto Original Size Flip on Long Output Binding ...

Page 129: ... 50 mm in 1 mm increments for the Edge Erase feature Notes The value set for Edge Erase applies to all four edges of the document For ID card copy Edge Erase is set separately For more information refer to Edge Erase on page 9 10 1 Select Edge Erase and then press the OK button 2 Use the numeric keypad to enter a value and then press the OK button Flip on Long Output Binding P Flip on Long Origina...

Page 130: ...tted for copying Clear the total number of impressions To enable Accounting User Control on page 9 48 Items available with Accounting User Management on page 9 52 Operations when Using the Copy Feature The operation procedure differs depending on the account mode you are using For more information refer to Account Modes on page 3 20 Checking the Total Number of Impressions Copied The machine can d...

Page 131: ...ument feeder Single sheet Multiple sheets Note The document feeder is not available for some models An optional component is required Contact your local Xerox representative Document glass Single sheet Bound documents such as books Document Feeder Supported document sizes You can place standard size document in the document feeder When a document is placed in the document feeder the machine detect...

Page 132: ...llowing number of sheets Note To avoid paper jams use the document glass for mixed size folded wrinkled cut and pasted documents curled paper or carbon backed paper If you can flatten the curled document you can use the document Follow the steps below to place document in the document feeder You can place a single or multiple pages of a document 1 Remove any paper clips or staples from document be...

Page 133: ...ize is set to Auto an error screen appears when you place a non standard size document on the document glass In this case select a document size manually by selecting Original Size from the menu items Select the document size from this screen Depending on the selected document size the printout may be too large for paper or may have shadows at the edges The paper size for fax transmissions is diff...

Page 134: ...ment or bound document such as book on the document glass 1 Open the document cover Note When using the document glass make sure to close the document cover after finishing your copy job 2 Place document face down and align it against the top left corner of the document glass 3 Close the document cover ...

Page 135: ...etting refer to Region on page 9 38 2 Select Recipient and then press the OK button Note You can also specify the fax recipient using the control panel buttons For information on how to use the control panel buttons refer to Using the Control Panel Buttons to Specify the Fax Recipient on page 6 12 3 Select how you want to specify the fax recipient Using the numeric keypad To use the numeric keypad...

Page 136: ...99 registered in the Phone Book 1 Select Speed Dial and then press the OK button 2 Use the numeric keypad to enter the Speed Dial number Note To delete the entered numbers press the C Clear button 3 Press the OK button Using the Phone Book To specify the fax recipient by retrieving a Phone Book entry 1 Select Phone Book and then press the OK button 2 Select the desired fax recipient Note You can p...

Page 137: ...red in the selected group Press the Back button to return the display to the previous screen 3 Press the OK button Making Advanced Settings Notes The displayed settings may vary according to models You may need to enter a passcode to use the copy feature Ask your system administrator for the passcode 1 Make advanced settings as needed Example Screen for selecting the fax recipient from among the S...

Page 138: ...ally starts sending the scanned pages once 250 pages of a document have been scanned If a problem occurs an error message appears in the display Follow the instructions in the message to solve the problem Placing a Document on the Document Glass Copying a document of non standard size An error screen appears when you place a non standard size document on the document glass In this case select a do...

Page 139: ...d then press the OK button If a Memory Full message appears the scanned data is sent automatically 2 Place the next page of the document on the document glass select Continue and then press the OK button Notes Repeat Steps 1 and 2 as many times as needed If there is no other page select Cancel and then press the OK button 3 When you completed scanning all the documents select No when Next original...

Page 140: ...he status of the fax job currently being executed or the status of a fax job waiting to start a pending job Note You can cancel the fax job currently being executed or pending fax jobs For more information on operation in job screen refer to Canceling a Pending Fax Job on page 11 4 1 Press the Job Status button 2 Select Fax Send and then press the OK button 3 Check the job status 4 After checking ...

Page 141: ... button 2 Select the fax job that you want to cancel and then press the OK button Select No when you want to cancel printing and save the received data Select Yes when you want to cancel printing and delete the received data Note You can also cancel the received fax from the Active Jobs screen For more information on the Active Jobs screen refer to Canceling the Current Job on page 11 3 Stop butto...

Page 142: ...pient screen displays 2 With the Recipient item selected use the numeric keypad to enter the recipient s fax number Note You can enter the fax numbers of up to 50 digits in length 3 Press the OK button Using the One Touch Panels You can specify the fax recipient using the One Touch panel The fax numbers registered for each One Touch button are the same as the fax numbers registered for Speed Dial ...

Page 143: ...buttons Take care not to place objects or spill liquids near the One Touch panel For information on how to register a Speed Dial entry refer to Speed Dial on page 9 21 1 Press the Fax button The Enter Recipient screen displays 2 Press a One Touch button Example Screen displayed when the One Touch button 1 is pressed to select 001 John Smith Note To specify a Speed Dial number higher than 013 turn ...

Page 144: ...ered as a Phone Book Speed Dial entry or to multiple recipients registered as a Group entry 1 Press the Fax button The Enter Recipient screen displays 2 Press the Address Book button 3 Select the desired fax recipient Sending a fax to a recipient registered as a Speed Dial entry 1 Select All Entries and then press the OK button Fax button Resolution Standard Enter Recipient Recipient Original Type...

Page 145: ...turn the display to the previous screen Sending a fax to a group of recipients registered as a Group entry 1 Select Group and then press the OK button 2 Select the desired group and then press the OK button Note You can press the button to check the recipients registered in the selected group Press the Back button to return the display to the previous screen Group Recipient All Entries 02 Group02 ...

Page 146: ... screen 1 Press the Fax button The Enter Recipient screen displays 2 With the Recipient item selected press the Speed Dial button 3 Use the numeric keypad to enter the desired Speed Dial number Example The screen appears when the Speed Dial 001 is entered 4 Press the OK button Fax button Resolution Standard Enter Recipient Recipient Original Type Text Speed Dial button Speed Dial 001 099 _ ...

Page 147: ...density P 6 19 Original Size Sets the document size P 6 20 Send Priority Prioritizes the transmission of a fax when other faxes are pending P 6 21 Polling Used to send a command to a remote machine to receive a document saved on it P 6 21 2 Sided Sets whether the document is one or two sided P 6 22 Edge Erase Sets the value for the Edge Erase function used to eliminate shadows P 6 23 ECM Resends p...

Page 148: ... Select the resolution and then press the OK button Original Type You can set the type of document to optimize scans 1 Select Original Type and then press the OK button Standard The standard mode The machine scans at a resolution of 200 100 dpi Fine High picture quality mode The machine scans at a resolution of 200 200 dpi Superfine Ultra high picture quality mode The machine scans at a resolution...

Page 149: ...and photos Photo Select this item when document contains only photos Darken 2 Creates copies with the darkest density Use this setting to scan document containing light objects Darken 1 Creates copies with a fairly dark density Use this setting to scan document containing fairly light objects Normal Creates copies with the same density as document Lighten 1 Creates copies with a fairly light densi...

Page 150: ...he size of a document placed on the document glass Select the desired document size Depending on the selected document size the printout may be too large for the paper or may have shadows at the edges The document feeder does not support the non standard document sizes Fixed document size Preset You can set the document size of the placed document by selecting from the preset document sizes Docume...

Page 151: ...et another priority fax until all of the documents for which Send Priority was set have been sent Priority faxes can t be fax broadcasts faxes sent to multiple recipients at once 1 Select Send Priority and then press the OK button 2 Select On and then press the OK button Note Select Off to disable the priority fax setting Polling Used to issue a command to a remote machine to send a stored documen...

Page 152: ...ect Delayed Fax and set the time at which to receive the polling For information on how to schedule the time at which to receive a fax refer to Delayed Fax on page 6 25 2 Sided You can set to scan a 1 Sided or 2 Sided Note This function is available when the document feeder and the Duplex Output Unit are installed on the machine 1 Select 2 Sided and then press the OK button Polling On Off Delayed ...

Page 153: ... Note The value set for Edge Erase applies to all four edges of the document 1 Select Edge Erase and then press the OK button 2 Use the numeric keypad to enter a value and then press the OK button ECM Used to resend pages for which transmission failed due to transmission errors or other problems 1 Select ECM and then press the OK button Off Select Off for a one sided document On Select On for a tw...

Page 154: ...hile an external phone is connected Setting this to On allows you to send and receive faxes while the manual fax transmission screen is displayed For information on how to send or receive a fax manually refer to Sending Receiving Faxes Manually on page 6 26 1 Select Off Hook and then press the OK button 2 Select On and then press the OK button ECM On Off ECM On Edge Erase 2mm Off Hook Off Ready to...

Page 155: ...When there is a document set with the time specified for the delayed fax while the machine is off the machine sends the document as the machine is turned on If you specify a time before the current time the fax will be sent at the specified time the next day If the specified time arrives while the document to fax is being scanned transmission will start about 2 minutes after scanning has finished ...

Page 156: ...it faxes manually refer to Off Hook on page 6 24 3 You can now send or receive a fax to or from the number you called To send a fax 1 Place document in the machine For information on how to place a document refer to Placing a Document on page 6 1 2 Select Send Manual and then press the OK button 3 Make advanced settings as needed Note Only the items that can be set for manual fax transmission appe...

Page 157: ...entre 5022 5024 Multifunction Printer User Guide 6 27 2 Select Receive Manual 3 Press the Start button Receive the document 4 Replace the receiver to end the call Fax OffHook Receive㧔Manual㧕 Send㧔Manual㧕 Start button ...

Page 158: ... paper type of Plain 1 sized B5 8 5 11 8 5 11 A4 B4 or A3 using one sided printing only You can restrict the paper size on which incoming faxes are received For more information refer to Receive Size on page 9 37 The paper type for the received fax is always set to Plain 1 regardless of the paper type setting specified for each tray ...

Page 159: ...se this function setting the FAX feature to the print driver is required For information on how to set the option information refer to Setting the Options Configuration on page 3 26 Sending a Direct Fax This section describes how to fax a document directly from your computer The procedure used for Direct Fax will vary according to the application you are using See your application s manual for the...

Page 160: ...een to display Help Information 5 Click OK 6 Click OK in the Print dialog box 7 Specify a recipient Note For information on specifying a recipient click Help on the Recipient Setting screen to display Help Information Also you can select the recipient registered in the Address Book Editor For information on the installation of Address Book Editor refer to Installing the Scan Driver on page 2 37 8 ...

Page 161: ...ument sizes You can place documents of the standard sizes in the document feeder When a document is placed in the document feeder the machine detects the document size automatically The following standard size documents are detected automatically A3 B4 A4 A4 B5 B5 A5 11 17 8 5 14 8 5 13 8 5 11 8 5 11 8K 16K and 16K Notes You can select one of the following alternative document sizes B5 default or ...

Page 162: ...for mixed size folded wrinkled cut and pasted documents curled paper or carbon backed paper If you can flatten the curled document you can use the document Follow the steps below to place the document on the document feeder You can place single or multiple sheet documents 1 Remove any paper clips or staples from the document before placing it in the document feeder 2 Place the document in the cent...

Page 163: ... 17 8 5 14 8 5 13 8 5 11 8 5 11 8K and 16K Note When Original Size is set to Auto an error screen appears when you place a non standard size document on the document glass In this case select a document size manually by selecting Original Size from the menu items Depending on the selected document size the printout may be too large for the paper or may have shadows at the edges Selectable document...

Page 164: ...et document or bound document such as book on the document glass 1 Open the document cover Note When using the document glass make sure to close the document cover after finishing your scan job 2 Place the document face down and align it against the top left corner of the document glass 3 Close the document cover ...

Page 165: ...nth 2 digits DD Day 2 digits HH Hour 2 digits MM Minutes 2 digits and SS Seconds 2 digits The size of the scanned image may be slightly larger than the document size in some cases This is due to the margin of error introduced with processing Scan Function Connection Details See Page Using an application USB Scan data is loaded into the computer using the TWAIN or Windows Imaging Acquisition WIA co...

Page 166: ... For information on how to install the scan driver refer to Installing the Scan Driver on page 2 37 The items you can set will vary according to the TWAIN compatible and Windows Imaging Acquisition WIA compatible applications you are using The supported applications are 32 bit only Follow the steps below to perform the operation 1 Place the document Refer to Placing the Document on page 7 1 2 Star...

Page 167: ... to 20 MB of data can be sent If there are any errors during the transmission an error report is sent to the System Administrator s e mail address after the transmission to the SMTP server is completed When using 2 sided document placed in the document feeder make sure to set 2 Sided properly If it is not specified and the orientation of the scanned data needs to be changed rotate it on your compu...

Page 168: ...mp to the specified recipient To check the e mail address registered for a recipient select the recipient and press the button When you have checked the address press the OK button 5 Make advanced settings as needed For more information on advanced settings refer to Advanced Scanner Settings on page 7 15 Address Book button E mail 03 pc2 Info Jump to _ 01 pc1 02 Smith File Format PDF Color Mode Co...

Page 169: ...the Start button If the recipient is not specified the Address Book screen is displayed Note You can also set to display the screen to confirm recipient For more information refer to Recipient Confirmation on page 9 33 Start button Smith xxx com 02 Smith Confirm Recipient E mail ...

Page 170: ...on for the shared folder If you forward a data file having the same name as a file already in the shared folder the new file will replace the old one Up to 20 MB of data can be scanned to PC Network If the volume exceeds 20 MB you can select whether to cancel or send the part Scan data volume may differ depending on the graphical content in the original document color mode and resolution If a netw...

Page 171: ...he OK button Notes You can also enter the two digit number of registered computer to jump to the specified computer To check the address registered for a computer select it and press the button When you have checked the address press the OK button 5 Make advanced settings as needed For more information on advanced settings refer to Advanced Scanner Settings on page 7 15 Scan button Address Book bu...

Page 172: ...er Guide 7 12 6 Press the Start button If the address of computer is not specified the Address Book screen appears Note You can also set to display the screen to confirm recipient For more information refer to Recipient Confirmation on page 9 33 Start button ...

Page 173: ...To cancel the current scanning job On the machine 1 Press the Stop button On the computer 1 Press Cancel on the screen displayed while scanning Checking Job Status To check the status of the currently executing or the previously scanned job Note You can cancel the currently executing scan job For more information on operation in job screen refer to Canceling the Current Job on page 11 3 1 Press th...

Page 174: ...Scan Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 7 14 2 Check the job status 3 To exit the screen press the OK button Print ޓޓ A4 Print ޓޓ B5 Active Jobs ޓޓ Stop Delete Fax Print A4 ...

Page 175: ...ded For information on specifying an e mail recipient refer to Sending Scan Data to PC as E mail Attachment E mail on page 7 7 For information on specifying an address of computer refer to Sending Scan Data to PC over Network PC Network on page 7 10 Setting Item Description See Page Lighten Darken Adjusts the scan density P 7 16 Original Type Sets the document type P 7 17 2 Sided Sets whether the ...

Page 176: ...ength of the setting screen For more information on changing the displayed time length of the setting screen refer to Quick Button Selection Timer on page 10 12 Darken 2 Scans with the darkest density Use this setting to scan document containing light objects Darken 1 Scans with a fairly dark density Use this setting to scan document containing fairly light objects Normal Scans with the same densi...

Page 177: ...election is applied when the screen is returned to the main menu screen without pressing the OK button You can change the displayed time length of the setting screen For more information on changing the displayed time length of the setting screen refer to Quick Button Selection Timer on page 10 12 Text default Select this item when document contains sharp black and white objects such as text Photo...

Page 178: ...the screen is returned to the main menu screen without pressing the OK button You can change the displayed time length of the setting screen For more information on changing the displayed time length of the setting screen refer to Quick Button Selection Timer on page 10 12 Off Select Off for a one sided document Flip on Long Edge Scans document in portrait orientation to be turned side to side Fli...

Page 179: ...to 400x400 dpi or 600x600 dpi changes the Color Mode setting to Black White 1 Press the Collated Resolution button 2 The selection of a resolution changes everytime the Collated Resolution button is pressed The selection is applied when the screen is returned to the main menu screen without pressing the OK button You can change the displayed time length of the setting screen For more information o...

Page 180: ...o Black White changes the File Format setting to PDF 1 Select Color Mode and then press the OK button 2 Select the desired color mode and then press the OK button File Format Sets the file format of the scanned data The file name is saved in the form of YYMMDDHHMMSS 1 Select File Format and then press the OK button Black White Used to scan document in black and white The scan data is converted to ...

Page 181: ...ically set to Auto when document is placed in the document feeder PDF default Supports both Black White and Color TIFF Selectable when Black White is selected in Color Mode JPEG Selectable when Color is selected in Color Mode Auto The machine automatically detects the document size from the supported standard sizes Fixed document size Preset Select the size of the placed document TIFF File Format ...

Page 182: ...Scan Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 7 22 ...

Page 183: ... into the print driver Functions that have been disabled do not display For information on how to set the option information refer to Setting the Options Configuration on page 3 26 Function Description Multiple Up Prints a multiple page document on a single page 2 Sided Print Prints on both sides of each page when the duplex output unit is installed Poster Enlarges one page of print data to the sp...

Page 184: ...d in the Xerox WorkCentre 5022 5024 print driver screen 1 Select Print from the application s File menu 2 Select Xerox WorkCentre XXXXX Note XXXXX is displayed as either 5022 or 5024 depending on the model of your machine 3 If needed select Properties to make advanced settings Note For information on the Print functions select Help in the print driver screen to display the help information 4 Click...

Page 185: ...ently printing job On the machine Press the Stop button On the computer 1 Double click the printer icon located on the task bar in the lower right corner of the screen 2 Select the document name that you desired to cancel and then press the Delete key If there is no document within the window cancel it manually on the machine Stop button ...

Page 186: ...Print Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 8 4 ...

Page 187: ...ons you can change settings for and provides the settings procedures System Settings Procedure This section gives an overview of how to change the machine s default settings and check machine information Notes If there are any current or pending jobs you cannot enter System Administration mode If there are no current or pending jobs and you still cannot enter System Administration mode there may b...

Page 188: ...achine enters System Administration mode Changing the Settings 1 Press the and buttons to select the item to set For more information refer to List of Tools Menu Items Displayed in System Administration Mode on page 9 4 2 Press the OK button Note To return to the Tools screen press the Clear All button To return to the previous screen press the Back or s button 3 Repeat Steps 1 and 2 as needed to ...

Page 189: ...Administration Mode 1 Press the Log In Out button Notes If any settings that require to reboot the machine for the new settings to be applied reboot the machine as the message appear The Log In Out button light goes off when the machine exits System Administration mode Log In Out button ...

Page 190: ...erial Number Printer Name System Admin E mail Address Firmware Version IPv4 and IPv6 settings P 9 15 Tray Settings Used to set the paper type paper quality in the paper trays Also used to set the paper size for Paper Tray 5 P 9 16 Custom Paper Size Settings Used to set non standard paper sizes for Customs 1 to 5 for Tray 5 bypass P 9 18 Control Panel Language Used to set the user interface languag...

Page 191: ...ase Used to set the value of Edge Erase P 9 33 Maximum Attachment Size Used to set the maximum file size of an attached file P 9 33 Receipt Confirmation Used to set whether to confirm recipient information before sending P 9 33 Fax Settings Used to make Fax function settings P 9 34 Mode Used to set the method used to receive faxes when an external phone is mounted P 9 34 Fax Answer Used to set the...

Page 192: ...off the hook receiver when using an external phone P 9 38 Region Used to set the region name P 9 38 Activity Report Used to set whether to automatically print out the results of sent and received documents that are stored in memory P 9 39 Transmission Report Used to set the method used to print fax transmission results P 9 40 Broadcast Report Used to set the method of printing transmission results...

Page 193: ...P 9 49 Show Drum Alert Used to set how frequently to display messages when the drum cartridge needs to be replaced P 9 49 Show Drum Warning Used to set how frequently to display messages when the drum cartridge life is ended P 9 49 Maintenance Used to reset the counters of the periodic replacement parts for machine maintenance P 9 50 Security Settings Used to set System Administrator information P...

Page 194: ... tray available that satisfies the conditions the machine selects the tray with the highest priority to use for copying However those trays with the setting of paper quality or paper size that does not support 2 Sided function are excluded from the selection The priority of the trays to use is Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 If an optional paper tray is set as default the default setting return...

Page 195: ... Normal is set at the time of factory shipment Edge Erase Sets the default value displayed for Edge Erase Setting a value for this menu item erases the black shadows created around the edges of the paper when copying with the document cover open You can set values between 0 and 50 mm in 1 mm increments 2 mm is set at the time of factory shipment 1 1 Sided Set when copying one sided document on one...

Page 196: ...y shipment Edge Erase Sets the default value displayed for Edge Erase Setting a value for this menu item erases the black shadows created around the edges of the paper when copying with the document cover open You can select values between 0 and 10 mm in 1 mm increments 3 mm is set at the time of factory shipment Scan Sets the default advanced scan settings displayed when the control panel s Scan ...

Page 197: ...he time of factory shipment Note When the Color Mode is set to Color you can only select 200 dpi or 300 dpi Original Size Sets the default value displayed for Original Size You can select Auto A3 297 x 420mm A4 297 x 210mm A4 210 x 297mm B4 257 x 364mm B5 257 x 182mm B5 182 x 257mm 8K 270 x 390mm 16K 270x 195mm 16K 195 x 270mm A5 148 x 210mm 11 x 17 8 5 x 14 8 5 x 13 8 5 x 11 or 8 5 x 11 A4 297 x ...

Page 198: ...default advanced fax settings displayed when the control panel s Fax button is pressed This menu item is not displayed when the Fax Kit is not mounted When the Region item has not been set in the Fax Settings some items are not displayed Set the Region item beforehand Resolution Sets the default fax scan resolution displayed for Resolution Standard is set at the time of factory shipment Text Set w...

Page 199: ...elect Auto A3 297 x 420mm A4 210 x 297mm B4 257 x 364mm B5 182 x 257mm 8K 270 x 390mm A5 148 x 210mm 11 x 17 8 5 x 14 or 8 5 x 13 Auto is set at the time of factory shipment Original Size is set to Auto when a document is placed in the document feeder Edge Erase Sets the default value displayed for Edge Erase Setting a value for this setting erases the black shadows created around the edges of pap...

Page 200: ...displayed for Delayed Fax This setting lets you specify the time to send a fax When 24 hour clock display has been set you can set any time between 0 00 and 23 59 in 1 minute increments When 12 hour clock display has been set you can set any time between 1 00 and 12 59 in 1 minute increments The time is set to 21 00 at the time of factory shipment ...

Page 201: ...how to display the Device Information screen refer to System Settings Procedure on page 9 1 2 Press the OK button Item Description Product Name The product s name Serial Number The machine s serial number Printer Name The printer s name System Admin E mail Address The System Administrator s e mail address Firmware Version The machine s firmware version IPv4 Used to check the TCP IP IPv4 settings I...

Page 202: ... type quality of the paper in Tray 1 You can select Plain 1 Plain 2 or Lightweight Plain 1 is set at the time of factory shipment Tray 2 to Tray 4 Paper Type Sets the type quality of the paper in Tray 2 to Tray 4 optional trays You can select Plain 1 Plain 2 Heavyweight Extra HW or Lightweight Tray 5 Paper Size Sets the size of the paper in Tray 5 bypass You can select A3 297 x 420mm A4 297 x 210m...

Page 203: ...5022 5024 Multifunction Printer User Guide 9 17 Paper Type Sets the type quality of the paper in Tray 5 bypass You can select Plain 1 Plain 2 Heavyweight Extra HW or Lightweight Plain 1 is set at the time of factory shipment ...

Page 204: ... User Guide 9 18 Custom Paper Size Settings You can set the non standard paper sizes to the Customs 1 to 5 for the Tray 5 bypass X horizontal 98 to 432 mm Y vertical 127 to 297 mm The registered Customs can be selected in Original Size for the Copy feature ...

Page 205: ...German Spanish Brazilian Portuguese Russian Greek Turkish Polish Czech Hungarian Romanian Note The default language may vary depending on the region of purchase Follow the steps below to select the language 1 Select the language that you want to display from the Control Panel Language screen For information on how to display the Control Panel Language screen refer to System Settings Procedure on p...

Page 206: ... screen Fax screen or Scan screen as the default display screen Copy is set at the time of factory shipment Note Some screens cannot be set on some models Follow the steps below to change the default display screen 1 In the Default Display screen select the screen to use as the default display screen For information on how to display the Default Display screen refer to System Settings Procedure on...

Page 207: ...computer being used When the Address Book Editor is saved to the machine after the information is registered the Phone Book entries on the machine are replaced with the new data For more information on registration see the Address Book Editor s Help Information Speed Dial The Speed Dial function lets you register fax recipient names and fax numbers You can register up to 99 Speed Dial entries The ...

Page 208: ...lect Fax Number and then press the OK button 6 Enter the fax number to register and then press the OK button Note You can enter up to 50 characters for the fax number numbers as well as the number sign asterisk and underscore _ 7 Select Apply Settings and then press the OK button 8 Select Yes and then press the OK button Fax Number Speed Dial 001 C Delete Name Apply Settings 001 Enter Name _ 001 E...

Page 209: ...low to delete a registered Speed Dial entry XXX Not In Use is displayed for the deleted entries 1 Select the speed dial number that you wish to delete on the Speed Dial screen and then press the OK button 2 Press the C Clear button 3 Select Yes and then press the OK button C Clear button No Delete Dial Are You Sure Yes ...

Page 210: ... page 9 1 2 To create a new group select an unregistered group number and then press the OK button Note To edit an existing group select the group to edit 3 Select Name and then press the OK button 4 Enter the group name to register and then press the OK button Note Names can be up to 32 single byte alphanumeric characters in length 5 Select Speed Dial Number and then press the OK button Group Pho...

Page 211: ... can check the details for the selected Speed Dial entry Press the Back button to return the display to the previous screen You can select up to 99 Speed Dial entries at once 8 Repeat Steps 6 and 7 to select the speed dial numbers to register to the group and then press the OK button 9 Select Apply Settings and then press the OK button 10 Select Yes and then press the OK button button Speed Dial N...

Page 212: ... In Use is displayed for deleted groups 1 In the Group screen select the group to delete and then press the OK button 2 Press the C Clear button 3 Select Yes and then press the OK button 02 Group02 Group 01 Group01 03 Not in Use Speed Dial Number 005 009 Group 02 C Delete Name Group02 Apply Settings C Clear button No Delete Group Are You Sure Yes ...

Page 213: ...BASE TX Half or 100BASE TX Full Auto is set at the time of factory shipment MAC Address You can select Auto 10BASE T Half 10BASE T Full 100BASE TX Half or 100BASE TX Full Auto is set at the time of factory shipment TCP IP Sets TCP IP This setting is activated after restarting the machine IP Mode Sets the TCP IP operation mode IPv4 is set at the time of factory shipment Dual Stack Select this setti...

Page 214: ...uired from the DHCP server Control Panel The setting used to set the IP address subnet mask and gateway address manually IP Address When Get IP Address is set to Control Panel the IP address is set by manual input from the numeric keypad Note Enter the IP address in the format xxx xxx xxx xxx where each xxx is a value between 0 and 255 Subnet Mask When Get IP Address is set to Control Panel the su...

Page 215: ...ts whether to restrict the IPv4 addresses that can access the machine When this setting is enabled you can register up to 10 IP addresses subnet masks to support IPv6 Sets whether to restrict the IPv6 addresses that can access the machine When this setting is enabled you can register up to 10 IP addresses subnet masks to support Prefix Use the numeric keypad to set the prefix length of the IP addr...

Page 216: ...e time of factory shipment For more information refer to Scan Settings Background Suppression on page 9 32 Back Suppression Level Sets the background suppression level used when Background Suppression is set to On in Copy Settings You can select from Low Normal Higher 1 Higher 2 and Higher 3 Normal is the standard suppression level Low is the lowest suppression Level and Higher 3 is the highest su...

Page 217: ...4 Multifunction Printer User Guide 9 31 Auto Collate Sets to rotate for the Collated function when document is placed in the document feeder You can select Do Not Rotate or Rotate Do Not Rotate is set at the time of factory shipment ...

Page 218: ...pression on page 9 30 Back Suppression Level Sets the background suppression level used when Background Suppression is set to On in Scan Settings This setting is enabled when scanning black and white documents You can select from Low Normal Higher 1 Higher 2 and Higher 3 Normal is the standard suppression level Low is the lowest suppression Level and Higher 3 is the highest suppression level Norma...

Page 219: ...round the edges of the paper when scanning with the document cover open You can set values between 0 and 10 mm in 1 mm increments 2 mm is set at the time of factory shipment For more information refer to Default Settings ID Card Copy Edge Erase on page 9 10 For more information refer to Default Settings Fax Edge Erase on page 9 13 Maximum Attachment Size Sets the maximum file size for an e mail at...

Page 220: ...axes automatically after the number of rings set in Fax Answer Note The machine can also be used as a phone to make outgoing calls Tel Fax Set TEL FAX Mode to use the machine as both a fax machine and phone Phone calls can be answered by picking up the receiver before the number of rings set in Tel Fax Answer is exceeded If the call is from fax machine the fax can be received manually Fax Answer S...

Page 221: ... Sets the dial type You can select PB DP 10 PPS or DP 20 PPS Note The default value varies by region The default value is set when Region is set Call Interval Sets the amount of time the machine waits between the end of transmission and the start of the next You can set a value between 3 and 255 seconds in 1 second increments Setting a high Call Interval value increases the total time needed for b...

Page 222: ... shipment Send Header Sets whether to record and send fax header information such as date sender and recipient at the beginning of faxes You can select On or Off On is set at the time of factory shipment Company Name Used to register the sender s name to be sent to the recipient when a fax is sent You can enter up to 32 single byte alphanumeric characters Fax Number Used to register the machine s ...

Page 223: ... Border Limit Used to set incoming oversized faxes to only print the portion that fits on in a single page You can set values between 0 and 127 mm in 1 mm increments 16 mm is set at the time of factory shipment Receive Size Used to restrict the paper size incoming faxes are printed When an incoming fax is received the machine notifies the sender fax machine of the required fax size A4 B4 A3 is set...

Page 224: ... to the immediate communication You can set a value between 0 and 99 in 1 increments 0 is set at the time of factory shipment Off Hook Level Used to set the level for detecting an off the hook receiver when an external phone is mounted You can select from 10 volts 15 volts 20 volts 25 volts and 35 volts 10 volts is the lowest extraction level and 35 volts is the highest extraction level 10 volts i...

Page 225: ...make the settings 1 In the Fax Settings screen select Region For information on how to display the Fax Settings screen refer to System Settings Procedure on page 9 1 2 Press the OK button 3 Select your region and then press the OK button 4 Select Yes Restart Required and then press the OK button Restart the machine turn the power off and then turn it back on again Activity Report Sets whether the ...

Page 226: ...n page 10 7 Disable Auto Print The machine does not print transmission results This cannot be selected if the number of faxes sent or received exceeds 40 Transmission Report Sets the machine s transmission result printing operation after sending a fax Print On Error is set at the time of factory shipment Note The Transmission Report cannot be printed manually Always Print The machine prints the tr...

Page 227: ...of whether fax transmission succeeds or fails Protocol Report Sets the machine s protocol information printing operation after sending faxes Never Print is set at the time of factory shipment Always Print Prints whenever fax transmission has been completed Print On Error The machine prints the transmission result when fax transmission failed Never Print The machine doesn t print the transmission r...

Page 228: ...emperature 1 minute is set at the time of factory shipment Sleep Mode Used to set the amount of time the machine waits before entering Low Power mode or Sleep mode You can set a value between 1 and 239 minutes in 1 minute increments Sleep mode minimizes power consumption by shutting off the power to all components except the controller Warm up time in Sleep mode is longer than in Low Power mode 1 ...

Page 229: ...0 seconds 30 seconds is set at the time of factory shipment Job Cancel Sets whether the machine automatically cancel the job when an error occurs You can select On or Off If On is selected you can set a value between 60 and 5940 seconds in 1 second increments 600 seconds is set at the time of factory shipment Clock Sets the time on the machine s system clock This item sets the clock used to print ...

Page 230: ...he OK button Note You can select a value between UTC 12 00 and UTC 13 00 for Time Zone 4 Set the date Use the numeric keypad buttons 0 to 9 to enter the date Example To enter January 23 2013 as the date press 2 0 1 3 0 1 2 3 Notes Enter the date in the display format set in Date Format Press the and buttons to move the cursor 5 Press the OK button Job Cancel 600 seconds Clock System Settings Idle ...

Page 231: ... 0 00 and 23 59 Press the and buttons to move the cursor 7 Press the OK button 8 Check the settings and then press the OK button Date Format Set the date format You can select from yy mm dd mm dd yy or dd mm yy yy mm dd is set at the time of factory shipment 1 In the Clock screen select Date Format and then press the OK button 2 Select the date display format and then press the OK button Time Form...

Page 232: ...s set at the time of factory shipment Selection Sets the volume of the tone that sounds when selectable buttons are pressed on the control panel You can select Soft Normal or Loud Select Off to disable this tone Off is set at the time of factory shipment Control Panel Alert Sets the volume of the tone that sounds when non selectable buttons are pressed on the control panel You can select Soft Norm...

Page 233: ...e a job has failed and been put on hold due to a problem such as a document paper jam You can select Soft Normal or Loud Select Off to disable this tone Normal is set at the time of factory shipment Out of Paper Sets the volume of the tone that sounds to indicate a job has failed and been put on hold because the paper tray has run out of paper You can select Soft Normal or Loud Select Off to disab...

Page 234: ...he Job History Reports You can select On or Off Off is set at the time of factory shipment Auto Paper Selection Sets the target trays for the automatic tray selection Note Tray 1 is included in the automatic tray selection Tray 2 to 4 Sets each tray to be included in the automatic tray selection You can select On or Off On is set at the time of factory shipment Note Tray 2 to Tray 4 are displayed ...

Page 235: ...the machine is set to detect sizes of a document You can select from A B Series 8K 16K Inch Series A B Series 8 x 13 or A B Series 8 x 13 8 x 14 A B Series 8K 16K is set at the time of factory shipment Show Toner Alert Used to set how frequently to display messages on screen when it is close to the time to replace the toner cartridge You can select from Off At Startup or At Auto Clear At Startup i...

Page 236: ...2 5024 Multifunction Printer User Guide 9 50 Maintenance Used to clear the counter of the consumables periodic replacement parts when directed by your local Xerox representative Note Do not use this function except as necessary ...

Page 237: ...w to make the settings 1 In the Tools screen select Security Settings and then press the OK button For information on how to display the Tools screen refer to System Settings Procedure on page 9 1 2 Select System Admin Passcode and then press the OK button 3 Enter the desired passcode in the New Passcode field Note The entered passcode is displayed as asterisks 4 Press the OK button System Setting...

Page 238: ...nting You can set the passcode and maximum number of copied impressions permitted for each user from User 01 to User 30 Note Each user can check his or her total number of impressions copied and maximum number of permitted impressions For more information on how to check user copying information refer to Checking the Total Number of Impressions Copied on page 5 24 Follow the steps below to perform...

Page 239: ... change the passcode press the C Clear button to erase the current passcode and then use the numeric keypad to enter a new passcode 2 Press the OK button Copied Impressions Displays the total number of impressions the user has currently copied 1 Press Copied Impressions 2 Check the value and then press the Back button User 01 Login Passcode Copied Impressions Copy Limit Unit Impressions 0001 Login...

Page 240: ...al number of impressions is reset to 0 when the maximum number of permitted impressions is changed 3 Press the OK button Reset Copied Impressions You can select whether to reset the total number of copied impressions for all registered users User01 to User30 at once Click Yes to reset the total number of impressions copied to 0 Follow the steps below to perform the operation 1 In the Tools screen ...

Page 241: ...24 Multifunction Printer User Guide 9 55 2 Select Reset Copied Impressions and then press the OK button 3 Select Yes and then press the OK button User Management Confirm Edit Reset Copied Impressions Reset Copied Impressions No Yes ...

Page 242: ...Tools Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 9 56 ...

Page 243: ...creen displays the status of consumables such as the toner cartridge and the drum cartridge Follow the steps below to check the status of consumables 1 Press the Machine Status button Toner Status Shows the toner cartridge status OK Replacement is not currently needed Reorder Replacement is not currently needed but the cartridge will need to be replaced soon Make sure to have a new toner cartridge...

Page 244: ...t is needed now Error A toner cartridge error occurred OK Replacement is not currently needed Reorder Replacement is not currently needed but the cartridge will need to be replaced soon Make sure to have a new drum cartridge on hand Replace Soon Replacement is needed soon Replace Now Replacement is needed now Error A drum cartridge error occurred ...

Page 245: ...glish French Italian German Spanish Brazilian Portuguese Russian Greek Turkish Polish Czech Hungarian Romanian Note The default language may vary depending on the region of purchase Follow the steps below to select the language 1 Press the Machine Status button 2 In the Machine Status screen select Language Machine Status button IP Address Machine Status Toner Status OK OK Drum Status Billing Info...

Page 246: ...Machine Status Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 10 4 3 Select the display language from the Language screen 4 Press the OK button ...

Page 247: ...ote This feature is available when the Network Kit is installed 1 Press the Machine Status button 2 In the Machine Status screen select IP Address 3 The IP address of your machine is displayed Machine Status button IP Address Machine Status Language Billing Informat Toner Status OK Drum Status OK IP Address IPv4 xxx xxx xxx xxx IPv6 xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx ...

Page 248: ...verified Item Description Product Code Product code of your machine Serial Number Serial number of your machine Meter 1 The total number of pages printed for copying printing or incoming faxes Meter 2 The total number of copied pages Meter 3 The total number of printed pages Meter 4 The total number of incoming printed fax pages Meter 5 Besides the Meters 1 to 4 the total number of pages printed f...

Page 249: ...ms and other problems may not be registered to the Page Error History Refer to the Fax Activity Report for fax transmission results For information on how to set the machine to print the Job History Report automatically refer to Job History Verbose on page 9 48 Error History Report Prints information on errors generated in the machine Up to 42 errors are recorded sequentially from newest to oldest...

Page 250: ... using the redial function When the fax waiting to be sent was deleted during transmission standby or Redial standby When the power was shut off or a system error occurred during transmission The machine can be set up to automatically print transmission results after every 50 faxes are sent received For information on how to set the machine to print the Fax Activity Report automatically refer to A...

Page 251: ... 3 Select the report or list to print and then press the OK button Note To cancel printing while a job is printing press the Stop button and select Yes on the confirmation screen Billing Informa Print Report Machine Status IP Address Toner Status OK Drum Status OK Service Settings Print Report OK Print System Settings Job History ...

Page 252: ...By default the machine is set to display the notification 1 Press the Machine Status button 2 Select Notification Display and then press the OK button 3 To disable the guidance select Off and then press the OK button Machine Status button Print Report Notification Dis Machine Status Billing Informa Toner Status OK Drum Status OK On Notification Display Off ...

Page 253: ...ance 1 Press the Machine Status button 2 Select ID Card Guidance and then press the OK button 3 To disable the guidance select Off and then press the OK button Sample of guidance for ID Card Copy Machine Status button Notification Di ID Card Guidance Machine Status Print Report Toner Status OK Drum Status OK On ID Card Guidance Display Off ID Card Copy and place it 5 mm away from the top left corn...

Page 254: ... pressed By default the time length is set to 2 seconds Press the Machine Status button 4 Select Quick Button Selection Timer and then press the OK button 5 Select the desired time and then press the OK button Machine Status button ID Card Guidance Quick Button Se Machine Status Notification Di Toner Status OK Drum Status OK 3 seconds 4 seconds Quick Button Selection Timer 2 seconds 4 seconds ...

Page 255: ...act our Customer Support Center Checking Current Pending Jobs You can check the status of the following current or pending jobs Current print scan or fax job Pending print jobs Pending fax jobs to send Note Completed jobs are not displayed 1 Press the Job Status button Scroll to check the jobs Checking Reserved Fax Jobs If any outgoing faxes have been reserved you can check them in the Fax Send Li...

Page 256: ...rox WorkCentre 5022 5024 Multifunction Printer User Guide 11 2 In the Active Jobs screen select Fax Send and then press the OK button The Fax Send List screen appears Active Jobs Fax Send Active Jobs ޓޓ Stop Delete ...

Page 257: ...ent job 3 Press the Stop button Notes You may not be able to cancel a job depending on the status of the job processing If the machine is being used as a local printer it may take some time to cancel the job depending on the type of print job being executed Job Status button Print ޓޓ A4 Print ޓޓ B5 Active Jobs ޓޓ Stop Delete Fax Print A4 Stop button ...

Page 258: ...ing fax job that can be cancelled is a reserved fax job 1 In the Active Jobs screen select Fax Send and then press the OK button 2 Select a reserved fax job 3 Press the Stop button Note You may not be able to cancel a job depending on the status of the job processing Active Jobs Fax Send Active Jobs ޓޓ Stop Delete Stop button ...

Page 259: ...atch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact your local Xerox representative for its disposal CAUTION Keep drum cartridge and toner cartridge out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When replacing drum cartridge and toner cartr...

Page 260: ...fully read precautions for use Precautions for use are instructed on their bodies or packages or a precaution sheet is included in their packages We recommend always keeping spare consumables periodic replacement parts in stock When calling our Customer Support Center to order consumables periodical replacement parts have the product codes ready The use of consumables periodic replacement parts no...

Page 261: ...g the toner cartridge Copy or print density may decrease slightly after the message Toner Near Empty Reorder a toner cartridge appears on the control panel display If you use a used toner cartridge the message Toner Near Empty Reorder a toner cartridge may appear and the number of pages that can be copied or printed may differ significantly Error code Message Required Action 093 406 Toner Near Emp...

Page 262: ...htly 3 Gently pull the toner cartridge out of the machine WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge may catch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact your local Xerox representative for its disposal Notes Pull out the toner cartridge slowly Otherwise toner may spill from the cartridge Retu...

Page 263: ...Maintenance Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 12 5 4 Unpack a new toner cartridge and shake it lightly up down and left right 10 times Note Do not touch the shutter ...

Page 264: ...ion Printer User Guide 12 6 5 Orient the toner cartridge with the arrow facing up and insert it as far as it will go 6 Close the front cover Note If the front cover is not completely closed an error code will appear and the machine will remain paused ...

Page 265: ...is near end of life Reorder a drum cartridge The drum cartridge will need to be replaced after the following number of pages Have a replacement drum cartridge ready WorkCentre 5024 Approx 4 000 pages WorkCentre 5022 Approx 3 000 pages 091 402 091 441 Drum Near End of Life Drum cartridge is near end of life Replace drum cartridge soon The drum cartridge will need to be replaced after about 1 000 pa...

Page 266: ...ps below to replace the drum cartridge 1 Turn off the machine power Refer to Power Source on page 3 7 2 Open the left cover and the front cover 3 Unscrew the two mounting screws and remove the drum 4 Remove the protective cover from the new drum CAUTION Take care to not touch the drum surface ...

Page 267: ...9 5 Install the new drum CAUTION Align the guide on the bottom of the drum with receiver on the machine 6 Tighten the two screws finger tight 7 Remove the tape 8 Close the left cover and the front cover Note If the front cover is not completely closed an error code will appear ...

Page 268: ...nistration Mode on page 9 1 for more information 3 Press the and buttons to select System Settings on the Tools screen 4 Press the OK button Note To return to the Tools screen press the Clear All button To return to the previous screen press the Back or s button 5 Select Maintenance from the System Settings screen 6 Press the OK button 7 Enter the passcode 950807 on the Maintenance screen using th...

Page 269: ...4 Multifunction Printer User Guide 12 11 9 When the Drum Cartridge screen appears if the Drum Cartridge has been replaced with a new one press Start button again to initialize the NVM counter Otherwise press Clear All to cancel this action ...

Page 270: ... use benzene paint thinner or other volatile liquids or spray insect repellent on the machine as they might discolor deform or crack the covers Cleaning the machine with an excessive amount of water may cause the machine to malfunction or damage documents during copying 1 Wipe the exterior with a firmly wrung soft cloth moistened with water Notes Do not use cleaning agents other than water or neut...

Page 271: ...dry cloth Notes Do not use cleaning agents other than water or neutral detergent If you cannot remove dirt easily gently wipe the document cover with a soft cloth moistened with a small amount of neutral detergent 2 Wipe the document glass with a soft cloth moistened with water to remove any dirt and then wipe it with a soft dry cloth Notes Do not use cleaning agents other than water or neutral de...

Page 272: ...oth moistened with water to remove any dirt and then wipe it with a soft dry cloth Notes Do not press the film with excessive force as it can be easily damaged Do not use cleaning agents other than water or neutral detergent If you cannot remove dirt easily gently wipe the document presser with a soft cloth moistened with a small amount of neutral detergent 2 Wipe the narrow glass strip with a sof...

Page 273: ...pying scanning or printing 1 Lift the latch for the document feeder top cover until it is completely open Note When you fully open the cover it comes to a fixed position Open the cover gently 2 While turning the rollers wipe them with a soft cloth moistened with water Notes Do not use cleaning agents other than water or neutral detergent Use a cloth firmly wrung to prevent water drops from falling...

Page 274: ...Maintenance Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 12 16 ...

Page 275: ...erly Refer to Machine Problems on page 13 2 A message is displayed For information on paper jams refer to Paper Jams on page 13 46 For information on document jams refer to Document Jams on page 13 55 Refer to Error Codes on page 13 32 The image quality is poor Refer to Image Quality Problems on page 13 6 Trouble during copying Refer to Copying Problems on page 13 12 Trouble during printing Refer ...

Page 276: ...ctions in the displayed error code to take the required action Refer to Error Codes on page 13 32 The display is dark Is the Energy Saver button lit The machine is in an energy saver mode Press the control panel s Energy Saver button to turn off the energy saver mode Unable to print or copy Is there an error code displayed in the control panel s display Follow the instructions in the displayed err...

Page 277: ... Is the document glass or the document cover dirty Clean the document glass or document cover Refer to Cleaning the Document Cover and the Document Glass on page 12 12 Is the document a transparency or highly translucent medium Use the document glass to copy the document placing a sheet of white paper on top of it Is the document in the correct position Place the document correctly Refer to Placin...

Page 278: ...on page 13 46 Is non standard paper loaded in the tray Replace with paper that meets machine specifications Refer to Paper Types on page 4 1 Is paper exceeding the maximum fill line in the tray Load paper in the tray so that it does not exceed the maximum fill line Refer to Loading Paper in Trays 1 to 4 Optional on page 4 6 Are the paper guides set correctly Load paper correctly and align the pape...

Page 279: ... any sticky tags paper clips or adhesive tape on the document Remove any sticky tags paper clips or adhesive tape from the document before copying Are the document guides set in the correct positions Adjust the document guide positions Refer to Placing the Document on page 5 1 Is a piece of torn paper remaining in the document feeder Open the document feeder cover and check inside Refer to Documen...

Page 280: ...opy density or remove the background paper color before copying Refer to Lighten Darken on page 5 14 Is the document on glossy printing paper Glossy printing paper easily sticks to the document glass and shadows can resemble dirt in the copy Place a transparency or transparent film under the document before copying Black lines appear in copies Is the document feeder s narrow glass strip dirty Clea...

Page 281: ...ay by inserting it securely all the way into the machine Refer to Loading Paper in Trays 1 to 4 Optional on page 4 6 Copies have missing parts in them Is the paper damp Damp paper creates missing parts or unclear copies Replace it with paper from an unopened pack Is the paper in the tray creased or wrinkled Remove any problematic sheets or replace the paper with paper from an unopened pack Are you...

Page 282: ...e the toner cartridge with a new one Refer to Replacing the Toner Cartridge on page 12 3 Black spots appear in copies The drum cartridge has deteriorated or been damaged Replace the drum cartridge with a new one Refer to Replacing the Drum Cartridge on page 12 7 Black or colored lines appear in printouts The drum cartridge has deteriorated or been damaged Replace the drum cartridge with a new one ...

Page 283: ...age 12 7 White spots appear in areas of black fill The paper is unsuitable Load the correct type of paper The drum cartridge has deteriorated or been damaged Replace the drum cartridge with a new one Refer to Replacing the Drum Cartridge on page 12 7 The printout comes off on the fingers The toner is not fused to the paper The paper is contaminated with toner The paper is damp Replace the paper wi...

Page 284: ...ith a new one Refer to Replacing the Toner Cartridge on page 12 3 A power failure or high voltage power supply failure may have occurred Contact our Customer Support Center The printout contains white areas or white or colored stripes The paper is damp Replace the paper with new paper The paper is unsuitable Load the correct type of paper The printout is faint overall When using the Bypass tray to...

Page 285: ...e drum cartridge has deteriorated or been damaged Replace the drum cartridge with a new one Refer to Replacing the Drum Cartridge on page 12 7 The toner cartridge has run out of toner Replace the toner cartridge with a new one Refer to Replacing the Toner Cartridge on page 12 3 The printout is slanted The paper cassette s paper guides are not aligned to the correct position Align the horizontal an...

Page 286: ...hat can be loaded on the document feeder is A5 The document is not a supported type The document feeder does not support warped documents business cards transparencies thin documents or documents with attached stick on notes paper clips or tape Refer to Paper Types on page 4 1 The document guides are misaligned Align the document guides properly to match the document size There are document shreds...

Page 287: ...nsparent film under the document before copying Copies are too dark or too light The copy density adjustment is not right Adjust the copy density Refer to Lighten Darken on page 5 14 The document is light Adjust the copy density Refer to Lighten Darken on page 5 14 The image quality setting is not correct for the document If the copy output of black text is too light set Original Type to Text Refe...

Page 288: ...rrect Check the document size set correctly Refer to Original Size on page 5 20 The paper size is not correct Check the paper size set correctly Refer to Changing the Paper Settings on page 4 11 The copy is not the desired size The document cover or document glass is dirty Clean the document cover or document glass Refer to Cleaning the Document Cover and the Document Glass on page 12 12 The docum...

Page 289: ... the USB Interface on page 2 4 An error has occurred in the machine Check the error information and take the required action There is a problem in the network connecting the computer and machine Contact your Network Administrator The port is not activated Activate the port to use Refer to Activating the Communication Port To Use on page 2 11 The machine is connected to multiple computers Wait a wh...

Page 290: ...rea or reduce the document s print area The settings specified in the printingoptions are disabled The print driver of another model machine is in use Install the machine s print driver An option has not been mounted Check the options mounted in the machine then reselect the items in Items under Options in the print driver The computer is not using the print driver supplied with the machine is usi...

Page 291: ...not the machine The recipient fax machine doesn t operate properly You can t send faxes when the recipient fax is switched off is set to manual receive mode or does not support G3 transmission Call the recipient to check the problem You have specified the wrong number Check the fax number and try sending the fax again The number the machine connects to is not a fax number If you don t hear a fax m...

Page 292: ... Possible Cause Remedy Unable to communicate A phone line problem has occurred Use a nearby phone to check whether the line is working If you can t make a call the problem is the phone line and not the machine The power is not switched on The machine can t receive faxes if its power is not on Switch the machine s power on Paper has not been loaded The machine can t print received faxes when there ...

Page 293: ...ument scanner is dirty Check on the problem with the sender Note Image quality problems can occur during fax transmission not only due to problems with the machine but also due to problems with the sender fax machine The sender has set a low resolution Check on the problem with the sender Note Image quality problems can occur during fax transmission not only due to problems with the machine but al...

Page 294: ...r does not support warped documents business cards transparencies thin documents or documents with attached stick on notes paper clips or tape Refer to Paper Types on page 4 1 The document guides are misaligned Align the document guides properly to match the document size Refer to Placing a Document on page 6 1 There are document shreds stuck in the document feeder Open the document feeder cover a...

Page 295: ...g for Send E mail Refer to Required Information on page 2 28 The e mail address for the machine has not been registered Input the Administrator s e mail address Refer to Administrator s E mail Address on page 2 21 The registered SMTP server setting is incorrect Check the SMTP server setting Refer to SMTP Server Connectivity Protocols on page 2 28 The authentication for the SMTP server is not opera...

Page 296: ...ge location been entered correctly Check the storage location setting Has the login name been entered correctly Check the login name setting Has the passcode been entered correctly Check the passcode setting When forwarding data to Windows Server 2003 or Windows Server 2008 is the time setting the same in the machine and in Windows Set the same time in the machine and in Windows When using Windows...

Page 297: ...g The document is on colored or rough paper or is a blueprint Adjust the scan density or image quality before scanning The scanned document is printed on glossy printing paper Glossy printing paper easily sticks to the document glass and shadows can resemble dirt in the scan Place a transparency or transparent film under the document before scanning The image is too dark or too light The scan dens...

Page 298: ...paper over the document before scanning The document has shifted out of position Place the document correctly Refer to Placing the Document on page 5 1 The document feeder s document guides are misaligned Place the document correctly moving the document guides into contact with the edges of the document Refer to Placing the Document on page 5 1 The document is creased Smooth out the document and p...

Page 299: ...the control panel s display Turn the machine s power OFF wait until the display becomes blank and then turn the power ON again The selected protocol is not compatible with the computer Check the selected protocol Select a protocol compatible with the computer The data format of the print data that the machine is attempting to process does not match the data format of the print data sent by the com...

Page 300: ...er The message Please wait is not going away Wait for a while If the condition persists press the Refresh button If the condition still persists check whether the machine is operating normally Nothing happens after pressing Refresh Are you using a supported web browser See Using Xerox CentreWare Internet Services on page 2 17 to check whether your web browser is a supported type The frame on the r...

Page 301: ... click Apply a message such as The server has returned ineffective or unrecognizable response or No data is displayed on the browser Is the password correct The password you re entered for confirmation does not match Enter the password correctly Restart the machine Symptom Remedy Unable to send an e mail Is Send E mail set to Enabled Have settings such as the SMTP server s address been made correc...

Page 302: ... When not connecting via the proxy server Set the IP address of a DNS server that can resolve the destination address The setting of the address that does not use a proxy server is incorrect Confirm whether only addresses that do not use a proxy server are set Even if addresses not through a proxy server are specified using the FQDN if a server is directly accessed using its IP address the registe...

Page 303: ...estriction on use of POST HTTP header restriction such as access permitted only on certain browsers Time restriction such as use permitted only during certain time slots Symptom Remedy The machine is not set to use a proxy server If the machine is not set to use a proxy server in an environment that uses one you cannot connect to the desired web server Set the machine to use a proxy server The mac...

Page 304: ...baff fe48 9010 append the Windows Vista Ethernet adapter local area connection number such as 8 as the scope ID for example enter fe80 203 baff fe48 9010 8 Unable to communicate with a Windows operating system supporting IPv6 Set fixed addresses in Windows operating systems supporting IPv6 Searches for devices outside the router do not work properly When going outside the router in an SMB search e...

Page 305: ... fails when you specify a computer name on the data storage server for the Scan to PC Network SMB service Specify an IPv6 address directly on the data storage server for the Scan to PC Network SMB service The machine doesn t operate correctly when using a literal format IPv6 address to specify an e mail address for an e mail service Example csw ipv6 2001 db8 1 When using an IPv6 environment use a ...

Page 306: ...ontrol panel s Stop button and change the setting 003 754 An IPS error occurred Press the control panel s Stop button and cancel the job 003 795 When enlarging reducing a scanned document to the paper size specified the reduction enlargement ratio exceeds the allowed range Press the control panel s Stop button and change the setting 003 942 A document with a non standard size is set in the documen...

Page 307: ...our Customer Support Center 005 305 The document feeder s left cover is open Close the document feeder s left cover 005 500 An error occurred in the document feeder Switch off the machine power make sure that the display is blank and then switch on the machine power 005 907 005 908 005 913 A document jam occurred in the document feeder Remove the jammed document Refer to Document Jams on page 13 5...

Page 308: ... when the machine cools down Wait for a while and try again 016 346 016 372 An error occurred Switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 016 500 016 501 016 502 016 504 An error occurred Switch off the machine power make sure that the display is blank and then switc...

Page 309: ...utton and cancel the job 016 799 An invalid print parameter is included in the print data of the application or the print data and the Print Setup settings may not match Press the control panel s Stop button and cancel the job 016 981 The EPC memory is full Press the control panel s Start button to redo the operation or press the Stop button to cancel the operation 016 982 The memory is full while...

Page 310: ...954 There is no paper in Tray 5 and another tray cannot be selected Load more paper or press the control panel s Stop button to cancel the job 024 958 The paper setting specified in the control panel does not match the size or type of paper loaded in the Tray 5 bypass Reload paper to match the paper setting or press the control panel s Stop button 024 959 Tray 1 has not been inserted or the paper ...

Page 311: ... is full Press the control panel s Stop button and delete any unneeded data to create room on the hard disk 027 543 The SMB server NetBIOS name is invalid Check whether the server name of the SMB server is correct or press the control panel s Stop button to cancel the job 027 779 Failed to authenticate the SMTP server Press the control panel s Stop button and cancel the job 033 313 033 316 An erro...

Page 312: ...recover Wait for a while and try again 033 712 Unable to process because of insufficient memory Delete unnecessary data If the same message is displayed again contact our Customer Support Center 033 725 The hard disk is full The machine will automatically recover Wait for a while and try again 033 753 An error occurred during fax transmission Press the control panel s Stop button and cancel the jo...

Page 313: ...ait a moment and try again 035 761 An error occurred during fax transmission Switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 036 506 An error occurred during fax transmission The machine will automatically recover Wait for a while and try again 036 550 An error occurred ...

Page 314: ...r Customer Support Center 062 277 An error occurred in the document feeder Switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 062 300 The cover was open when a document was placed in the document feeder Close the cover 062 311 An error occurred Switch off the machine power ...

Page 315: ...the same message is displayed again contact our Customer Support Center 074 101 074 102 A paper jam occurred in the two tray module cover C or Tray 4 Remove the jammed paper Refer to Paper Jams on page 13 46 074 104 A paper jam occurred in the one tray module cover B or the two tray module cover C Remove the jammed paper Refer to Paper Jams on page 13 46 074 105 A paper jam occurred in the one tra...

Page 316: ... in the two tray module cover B or C Remove the jammed paper Refer to Paper Jams on page 13 46 091 313 An error occurred Switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 091 401 The drum cartridge needs to be replaced Replace the drum cartridge Call the Customer Support C...

Page 317: ... cartridge needs to be replaced soon Prepare a drum cartridge Call the Customer Support Center to order replacement consumables periodic replacement parts Have product codes ready Refer to Replacing the Drum Cartridge on page 12 7 091 914 091 915 091 916 An error occurred with the drum cartridge Switch off the machine power make sure that the display is blank and then switch on the machine power I...

Page 318: ...he Drum Cartridge on page 12 7 093 959 An error occurred with the drum cartridge Replace the drum cartridge Call the Customer Support Center to order replacement consumables periodic replacement parts Have product codes ready Refer to Replacing the Drum Cartridge on page 12 7 116 321 116 323 116 324 116 334 116 377 An error occurred Switch off the machine power make sure that the display is blank ...

Page 319: ...ted by the machine or the time is not set Set the country code or time again Refer to Region on page 9 38 and Clock on page 9 43 134 210 134 211 An error occurred during fax transmission Connect the cable securely and then switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center ...

Page 320: ...occurred While running a copy job using the document feeder without collating the copied output meaning that the document feeder feeds and scans the documents one sheet at a time if a paper jam occurs on the machine the machine resumes to make a copy of the already scanned document automatically after removing the jammed paper However as for the remaining document you must press the Start button a...

Page 321: ...ule cover C 2 Tray 3 P 13 52 P 13 53 073 104 Paper Jam at Covers B and C Open Cover B and Cover C and remove paper 1 One tray module cover B 2 Two tray module cover C P 13 51 P 13 52 073 105 Paper Jam at Cover B Open Cover B and remove paper One tray module cover B P 13 51 074 101 074 102 Paper Jam in Tray 4 Check Tray 4 Open Cover C and remove paper 1 Two tray module cover C 2 Tray 4 P 13 52 P 13...

Page 322: ...in the machine s memory Do not touch parts inside the machine Printing errors may result 077 101 Paper Jam at Cover A Open Cover A and remove paper Left cover A P 13 49 077 103 077 104 077 106 Paper Jam Open Cover A and remove paper 077 129 Paper Jam at Duplex Module Open Cover A and remove paper 077 900 Paper Jam at Cover A Open Cover A and remove paper 077 901 Paper Jam Open Cover A and remove p...

Page 323: ... Belt the black film belt inside the left cover Do not touch the Transfer Belt Image quality could be affected or the Transfer Belt could be damaged and need replacement 1 Open Tray 5 1 and then while lifting up the release lever 2 gently open the left cover 3 If the paper is jammed around the fusing unit a Pull down the latch b Remove the jammed paper Note Do not leave any torn pieces of paper in...

Page 324: ...e the Tray 5 bypass If the paper is jammed within the left cover a If the paper is jammed in the location shown in the diagram remove the jammed paper pulling upwards b If the paper is jammed in the location shown in the diagram remove the jammed paper pulling upwards c Push on the center of the left cover close it slowly and raise Tray 5 bypass ...

Page 325: ...ide the machine s one tray module cover 1 Pull the release lever and slowly open the one tray module cover 2 Remove the jammed paper Notes The paper may be jammed in the upper part where it is difficult to see Check thoroughly for jammed paper If the paper tears check to make sure there are no remaining shreds in the machine 3 Close the one tray module cover gently ...

Page 326: ...ide the machine s two tray module cover 1 Pull the release lever and slowly open the two tray module cover 2 Remove the jammed paper Notes The paper may be jammed in the upper part where it is difficult to see Check thoroughly for jammed paper If the paper tears check to make sure there are no remaining shreds in the machine 3 Close the two tray module cover gently ...

Page 327: ...ay 3 to 4 optional Paper Jam in Two Tray Module Cover C on page 13 52 2 If the jammed paper cannot be removed pull out the tray Note Pulling out a tray after a paper jam without checking where the jam is located may cause the paper to tear and leave shreds inside the machine To prevent equipment failure check the location of paper jams on the display before attempting to clear them 3 Remove the ja...

Page 328: ...e Tray 5 bypass and remove the jammed paper Notes If multiple sheets of paper were loaded remove all the paper while you clear the jam If the paper tears check to make sure there are no remaining shreds in the machine 2 If multiple sheets of paper were loaded align the corners of the removed paper 3 Insert the paper with the side to print on facing down aligning it so that its leading edge lightly...

Page 329: ...eps below to remove the jammed document 1 Pull up the front handle of the document feeder cover and open the document feeder cover completely Note The cover will remain fixed in position when fully opened Open the cover slowly Error Code Message 005 122 005 123 005 125 005 131 005 132 005 134 005 135 005 136 005 139 005 145 005 147 005 196 005 198 005 199 005 907 005 908 005 913 Document Feeder Ja...

Page 330: ...5 Close the document feeder cover until it clicks into place and confirm that there is no space between the near or far side of the cover and the document feeder 6 If you cannot find the document carefully lift up the document feeder If you find the document remove it then close the document feeder 7 If you cannot find the document in Step 6 lift up the document feeder tray and remove the document...

Page 331: ...ment again If the scanned data is already sent place the unscanned document again including the jammed pages Scan TWAIN WIA Windows Imaging Acquisition Place the unscanned document again including the jammed pages Fax Place the entire document again If the Immediate Fax Switch is set to transmit immediately place the unscanned document again including the jammed pages Note Torn wrinkled or folded ...

Page 332: ...Problem Solving Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 13 58 ...

Page 333: ...pendix This chapter describes the machine specifications optional components and notes and restrictions Specifications This section lists the main specifications of the machine Note that the specifications and the appearance of the product may change without prior notice ...

Page 334: ...oss width 5 5 mm max at top right and left 6 0 mm max at bottom Output Paper Size Maximum A3 11 17 Minimum Tray 1 A5 Tray 2 to 4 A5 Tray 5 bypass A5 Output Paper Weight Tray 1 standard 60 90 gsm Tray 2 to 4 optional 60 216 gsm Tray 5 bypass 60 216 gsm Note Use paper recommended by Xerox Copying may not be performed correctly depending on the conditions First Copy Output Time Document glass 7 2 sec...

Page 335: ...B5 16 sheets minute A4 8 7 sheets minute B5 7 2 pages minute B4 7 9 sheets minute A3 8 6 sheets minute Notes The speed may be reduced due to image quality adjustment These are the speeds used for Bond Plain and Recycled paper Print performance can be varied depending on the type of paper used The speed of the first set for 2 sided copy with the document feeder maybe reduced to 13 pages minute Pape...

Page 336: ... less Sleep mode 2 3 W or less Dimensions Width 595 mm Depth 573 mm x Height 580 mm with document feeder Machine Weight 37 kg with document feeder Note Toner cartridge is not included Space Requirement Width 947 mm Depth 573 mm with document feeder Note When Tray 5 bypass is fully extended Type Desktop ...

Page 337: ...g System Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows XP Professional x64 Edition Microsoft Windows Server 2003 x64 Edition Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Server 2008 Microsoft Windows Server 2008 x64 Edition Microsoft Windows Server 2008 R2 Microsoft Windows 7 Microsoft Windows 7 x64 Microsoft Windows 8 x64 Microsoft Windows 8 Microso...

Page 338: ... 2 Monochrome 18 sheets minute Color 4 sheets minute With a standard Xerox document A4 at 200 dpi using TWAIN driver USB Scan to PC TWAIN WIA 3 USB Driver TWAIN WIA 3 Operating Systems 4 Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows XP Professional x64 Edition Microsoft Windows Server 2003 x64 Edition Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Serv...

Page 339: ...ent A4 at 200 dpi using TWAIN driver USB Connectivity Standard Ethernet 100BASE TX 10BASE T Scan to PC Network Push Scanning Protocol TCP IP SMB Operating Systems Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows XP Professional x64 Edition Microsoft Windows Server 2003 x64 Edition Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Server 2008 Microsoft Window...

Page 340: ...ipient uses and the status of the communication line Transmission Mode Super G3 G3 ECM G3 ITU T Scanning Resolution Standard 8 3 85 lines mm 200 100 dpi 7 9 3 9 dots mm Fine 8 7 7 lines mm 200 200 dpi 7 9 7 9 dots mm Super fine 400 dpi 16 15 4 lines mm 400 400 dpi 15 7 15 7 dots mm Coding Methods MH MR MMR JBIG Transmission Speed G3 33 6 31 2 28 8 26 4 24 0 21 6 19 2 16 8 14 4 12 0 9 6 7 2 4 8 2 4...

Page 341: ...0 90 gsm Note Use the bypass tray when using 91 110 gsm paper Paper Size Same as the Basic Functions Copy Functions Paper Weight 500 sheets x 1 tray Note When using 80 gsm paper Dimensions Weight Width 540 Depth 523 Height 117 mm 11 kg Paper Size Same as the Basic Functions Copy Functions Paper Weight 500 sheets x 2 trays Note When using 80 gsm paper Dimensions Weight Width 540 Depth 523 Height 29...

Page 342: ...andard printable area is the area of the page within 4 0 mm from the top bottom left and right edges of the paper The actual printable area may vary depending on the printer plotter and control language 4 mm 4 mm 4 mm 4 mm Unprintable area Paper feed direction Printable area Guaranteed print area ...

Page 343: ...n a network environment Network Kit PCL A kit for using this machine in a network environment Enables you to print with PCL Fax Kit Adds the Fax feature to the machine One Tray Module A tray that can load 500 sheets of paper when using 80 gsm paper Two Tray Module A set of two trays that can load 500 sheets of paper per tray when using 80 gsm paper This module is available only when the One Tray M...

Page 344: ... data transmission from a computer if characters that the machine does not support are included in the file names these characters may not be displayed correctly Only ASCII characters can be used Hard Disk You cannot install a hard disk into this product Job History Report If the output file name includes characters other than alphanumeric it is not displayed correctly on the Job History Report Pr...

Page 345: ... than the standard printable size of the ID Card Copy feature a part of the image may be cut off The edges of the ID card may be cut off due to the edge erase About Memory If the machine s memory capacity becomes insufficient when copying using the collate feature it outputs only the document data which is being scanned Notes and Restrictions on the Use of the Print Feature Output of Long Feed Doc...

Page 346: ...achine stops due to an error caused by the machine running out of paper the cover on the machine being open or some other issue the last job will be canceled while in progress if an attempt is made to send continuous print job data exceeding 30 MB total even with local printing via USB or printing using the Port9100 protocol Jobs for files that are stored during printing will resume printing once ...

Page 347: ...ld not be performed To restart and try again close the Windows Imaging Acquisition WIA compatible application Address Book When registering addresses using Xerox CentreWare Internet Services we recommend using an Ethernet crossover cable to connect the machine to your computer to protect your e mail address might be intercepted on the network since the machine does not support SSL 2 byte UTF 8 is ...

Page 348: ...ine texts entered on Xerox CentreWare Internet Services are not displayed correctly on the machine It is required to match the both language settings The tabs may not be displayed correctly when there are several browsers to access to Xerox CentreWare Internet Services at the same time or condition of the network In this case refresh the display The maximum login number configured on Xerox CentreW...

Page 349: ...hine IP addresses are managed for the entire system Configure the settings only after consulting your network administrator The setting of subnet mask and gateway addresses may be required depending on the network environment Consult your network administrator and configure the required settings Configuration on the Computer IP addresses are managed for the entire system Configure the settings onl...

Page 350: ...ion can sometimes be used directly after machine startup if the IP operation mode is Dual Stack DNS information has been set for both IPv4 and IPv6 and the machine is communicating with a device specified using an FQDN The address displayed as the machine s IP address may change For example in Dual Stack mode either the IPv4 address or IPv6 address may not be displayed or a different IPv6 address ...

Page 351: ... Activity Report lets you check whether fax send and receive operations ended normally For each fax sent or received the reports record the sender or recipient name and the transmission result status For information on how to print the fax activity report refer to Printing Reports Lists on page 10 7 ...

Page 352: ...roadcast the number of fax broadcasts is recorded They are recorded with number of completed fax broadcasts on the left of the slash and the total number of fax broadcast recipients to the right of the slash Pages The number of pages sent The number on the left of the slash is the number of pages sent normally The number on the right of the slash is the total number of scanned pages This is left e...

Page 353: ...s the sender s phone number Start Time The time at which the incoming fax was received Dura The amount of time that was required from transmission start to end Pages The number of pages received Mode The mode used for the transmission G3 ECM SG3 Super G3 blank no information Contents The transmission content Polling incoming Remote Polling Forward forwarded fax blank normal transmission Result The...

Page 354: ...Appendix Xerox WorkCentre 5022 5024 Multifunction Printer User Guide 14 22 ...

Page 355: ...control panel 3 2 3 11 control panel language 9 4 Copy button 3 11 copy functions 14 2 copying problems 13 12 D Data indicator 3 12 defaults 2 29 Dial Pause button 3 12 dimensions 14 4 dimensions weight 14 8 14 9 document cover 3 2 document feeder 5 1 7 1 document feeder cover 3 6 document feeder tray 3 6 document glass 3 2 5 3 7 3 document guides 3 6 5 2 7 2 document jam 13 54 document output tra...

Page 356: ... 14 2 Multiple Account mode 3 20 N narrow glass strip 3 6 network kit 14 11 network kit PCL 14 11 network related problems 13 25 No Account mode 3 20 number of fax lines 14 8 numeric keypad 3 12 O one touch panels 3 13 One Tray Module 3 2 one tray module 14 9 14 11 one tray module cover 3 3 operating system 14 5 optional components 14 11 original binding position 5 22 original paper size 14 2 14 5...

Page 357: ... e mail 2 11 Service Settings report 10 7 Single Account mode 3 20 Sleep mode 3 9 SMB 2 11 SMTP server 2 28 SMTP server settings 2 13 SNMP 2 11 SNMP configuration 2 24 space requirement 14 4 specifications 14 1 speed dial 6 16 Speed Dial button 3 12 stand 14 11 Start button 3 12 Stop button 3 12 storing and handling paper 4 4 Support tab 2 33 supported paper type 4 2 switching the power off 3 7 sw...

Page 358: ...Index Xerox WorkCentre 5022 5024 Multifunction Printer User Guide I 4 ...

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