06/2014
1-4
WC 5022/5024
1.1 Before Starting the Servicing
Version 1.0
Service Call Procedures
1.1.2 Things to Take Note When Handling Customer Information
1.
Handling of customer's electronic information - samples of copy/print/received fax (paper
data), log files (Activity Report), and etc.
Before you bring back any samples for the purpose of investigation/analysis, always
obtain permission from the customer. Make sure to assure them that the data will not be
used for any other purpose. When requesting for a retrieval application from the cus-
tomer, either use the [Data Security Regulations: Annex 15 - Confidential Information/Per-
sonal Information Request Form (IS-019)] or use a letterhead that has been specified by
the customer after obtaining their agreement.
2.
Handling of a PWB, etc. that contains customer information.
Data such as Fax Address Numbers and URLs that are registered in the customer's
machine are all important customer information. These types of information are stored in
the PWB, etc. within the machine. Take extra care when handling them.
a.
In case of replacements, transfer the data to the new PWB and make sure that all
data in the old parts is thoroughly erased before disposing it. Make sure that no
important customer information gets leaked. (For details, refer to the preface in
Chapters 4 and 5)
b.
If a component was replaced and it was not found to be the cause of the malfunction,
return it to the machine it came from. (For components that were temporarily
installed/removed for troubleshooting, etc. clear the data using the CE Mode, etc.)
3.
Security related NVM values that were changed during maintenance.
If any security related NVM values, such as polling, were set for test purposes, make sure
you return them to their original values after the test. (E.g.: for the details on polling that is
common to all machine types, refer to FTO 2-202)
4.
When connecting our company machine to the customer's network during maintenance,
make sure that you have gone through the person-in-charge to obtain permission from
the customer's systems administrator (or person-in-charge) before proceeding.
5.
Follow the safety guidelines established within the OpCo and ensure that customer data
do not get leaked out when servicing.
1.1.3 Other Precautions
Pay attention to the following when performing maintenance service to avoid wrong or redun-
dant servicing:
1.
Reference Materials
Before performing maintenance servicing, read all relevant technical materials such as
SB, FTI, or FTO to make a systematic approach.
2.
Disassembling
Make sure to check the assembled condition before removing parts or disassembling the
machine.
3.
Installation/Adjustment
After the installation or adjustment is complete, check that no parts or tools are left inside
or on the assemblies before using the machine.
4.
Handling of replaced parts/consumables
Make sure that the replaced parts or consumables as well as their packaging materials
are collected back to the Service Center.
For the separation and processing methods for the collected items, refer to the Common
Technical Information No. 2-027 for all machines.
•
Drum Cleaner
WARNING
Never discard the Drum Cleaner into a fire. Always keep it away from open
flames to prevent it from catching and causing a fire. Always dispose of the
Drum Cleaner after it is completely used up. For recyclable parts, fill the nec-
essary items in the [U-TAG] and perform collection.
5.
General Precautions
•
Take care not to disturb the customer's daily work.
•
Place a drop cloth or paper on the floor of the service area to keep the site clean.
•
Throw any trash generated during the maintenance service into a trash bag and
bring them back to the Service Center.
•
Record clearly the service details and the consumables and parts replaced at visit in
the Machine Service Log.
Summary of Contents for WorkCentre 5022
Page 1: ...Xerox WorkCentre 5022 5024 Service Manual Revised June 2014 702Pxxxxx ...
Page 2: ......
Page 4: ...06 2014 0 2 WC 5022 5024 Version 1 0 Preface ...
Page 5: ...Chapter 0 Introduction ...
Page 6: ......
Page 8: ...06 2014 0 2 WC 5022 5024 Version 1 0 Introduction ...
Page 11: ...Chapter 1 Service Call Procedures ...
Page 12: ......
Page 14: ...06 2014 1 2 WC 5022 5024 Version 1 0 Service Call Procedures ...
Page 21: ...Chapter 2 Troubleshooting ...
Page 22: ......
Page 30: ...06 2014 2 8 WC 5022 5024 2 2 1 1 Level 1 FIP Version 1 0 Status Indicator RAPs ...
Page 36: ...06 2014 2 14 WC 5022 5024 004 345 HVPS Communication Error Version 1 0 Status Indicator RAPs ...
Page 64: ...06 2014 2 42 WC 5022 5024 016 985 Max Attachment Size Over Version 1 0 Status Indicator RAPs ...
Page 66: ...06 2014 2 44 WC 5022 5024 017 745 SMB Size Over Version 1 0 Status Indicator RAPs ...
Page 76: ...06 2014 2 54 WC 5022 5024 024 966 APS NG Permission Denied Version 1 0 Status Indicator RAPs ...
Page 78: ...06 2014 2 56 WC 5022 5024 026 737 Network Error Version 1 0 Status Indicator RAPs ...
Page 82: ...06 2014 2 60 WC 5022 5024 027 779 SMTP Server Login Error Version 1 0 Status Indicator RAPs ...
Page 98: ...06 2014 2 76 WC 5022 5024 033 753 Fax Scan Page Full Version 1 0 Status Indicator RAPs ...
Page 104: ...06 2014 2 82 WC 5022 5024 034 765 Fax Report Disabled Version 1 0 Status Indicator RAPs ...
Page 110: ...06 2014 2 88 WC 5022 5024 035 761 Fax File Open Error Version 1 0 Status Indicator RAPs ...
Page 114: ...06 2014 2 92 WC 5022 5024 036 796 Fax Document Mix Fail Version 1 0 Status Indicator RAPs ...
Page 120: ...06 2014 2 98 WC 5022 5024 045 313 IOT Logic Fail Version 1 0 Status Indicator RAPs ...
Page 124: ...06 2014 2 102 WC 5022 5024 061 325 No SOS Fail Version 1 0 Status Indicator RAPs ...
Page 142: ...06 2014 2 120 WC 5022 5024 074 210 Tray 4 Lift Up Fail Version 1 0 Status Indicator RAPs ...
Page 144: ...06 2014 2 122 WC 5022 5024 075 135 Regi Sensor On Jam MSI Version 1 0 Status Indicator RAPs ...
Page 156: ...06 2014 2 134 WC 5022 5024 091 441 Drum Cartridge Near End Version 1 0 Status Indicator RAPs ...
Page 172: ...06 2014 2 150 WC 5022 5024 124 311 Serial Number Fail Version 1 0 Status Indicator RAPs ...
Page 174: ...06 2014 2 152 WC 5022 5024 127 396 E mail Generate Fail Version 1 0 Status Indicator RAPs ...
Page 178: ...06 2014 2 156 WC 5022 5024 134 211 Fax Board Failure Version 1 0 Status Indicator RAPs ...
Page 192: ...06 2014 2 170 WC 5022 5024 2 4 1 Software Download Version 1 0 Status Indicator RAPs ...
Page 193: ...Chapter 3 Image Quality Troubleshooting ...
Page 194: ......
Page 196: ...06 2014 3 2 WC 5022 5024 Version 1 0 Image Quality Troubleshooting ...
Page 222: ...06 2014 3 28 WC 5022 5024 3 5 Cycle Table Version 1 0 Image Quality Troubleshooting ...
Page 223: ...Chapter 4 Repairs and Adjustments ...
Page 224: ......
Page 228: ...06 2014 4 4 WC 5022 5024 4 1 Introduction Version 1 0 Repairs and Asdjustments ...
Page 240: ...06 2014 4 16 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 242: ...06 2014 4 18 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 246: ...06 2014 4 22 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 248: ...06 2014 4 24 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 250: ...06 2014 4 26 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 254: ...06 2014 4 30 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 294: ...06 2014 4 70 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 322: ...06 2014 4 98 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 324: ...06 2014 4 100 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 330: ...06 2014 4 106 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 336: ...06 2014 4 112 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Page 337: ...Chapter 5 Parts List ...
Page 338: ......
Page 344: ...06 2014 5 6 WC 5022 5024 5 1 5 Using Parts Navigation Version 1 0 Parts List ...
Page 411: ...06 2014 5 73 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Page 412: ...06 2014 5 74 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Page 413: ...06 2014 5 75 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Page 414: ...06 2014 5 76 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Page 415: ...06 2014 5 77 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Page 416: ...06 2014 5 78 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Page 417: ...06 2014 5 79 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Page 418: ...06 2014 5 80 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Page 419: ...06 2014 5 81 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Page 420: ...06 2014 5 82 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Page 421: ...06 2014 5 83 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Page 422: ...06 2014 5 84 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Page 426: ...06 2014 5 88 WC 5022 5024 Navi 2 4 2 Tray Module Version 1 0 Parts List ...
Page 427: ...Chapter 6 General ...
Page 428: ......
Page 452: ...06 2014 6 24 WC 5022 5024 6 2 2 Consumables Version 1 0 General ...
Page 458: ...06 2014 6 30 WC 5022 5024 6 3 3 2 Analog Monitor List Version 1 0 General ...
Page 478: ...06 2014 6 50 WC 5022 5024 6 3 7 2 NVM DIAG Version 1 0 General ...
Page 482: ...06 2014 6 54 WC 5022 5024 6 3 9 2 NVM PH Version 1 0 General ...
Page 484: ...06 2014 6 56 WC 5022 5024 6 3 10 NVM Fusing Version 1 0 General ...
Page 486: ...06 2014 6 58 WC 5022 5024 6 3 11 2 NVM X fer Version 1 0 General ...
Page 488: ...06 2014 6 60 WC 5022 5024 6 3 13 2 NVM ROS Version 1 0 General ...
Page 490: ...06 2014 6 62 WC 5022 5024 6 3 12 NVM XERO Version 1 0 General ...
Page 498: ...06 2014 6 70 WC 5022 5024 6 3 15 2 NVM SYSTEM Version 1 0 General ...
Page 502: ...06 2014 6 74 WC 5022 5024 6 3 14 2 NVM PROCON Version 1 0 General ...
Page 516: ...06 2014 6 88 WC 5022 5024 6 3 18 2 NVM JOB ATTRIBUTE Version 1 0 General ...
Page 520: ...06 2014 6 92 WC 5022 5024 6 3 17 NVM IPS Version 1 0 General ...
Page 522: ...06 2014 6 94 WC 5022 5024 6 3 19 NVM ACCOUNT MODE Version 1 0 General ...
Page 524: ...06 2014 6 96 WC 5022 5024 6 3 20 NVM Jam Counter Clear Initialize HFSI Version 1 0 General ...
Page 530: ...06 2014 6 102 WC 5022 5024 6 3 21 NVM FAX Version 1 0 General ...
Page 568: ...06 2014 6 140 WC 5022 5024 6 8 4 30 Bit 105 109 Description Version 1 0 General ...
Page 574: ...06 2014 6 146 WC 5022 5024 6 8 5 5 Troubleshooting of Super G3 Fax Version 1 0 General ...
Page 575: ...Chapter 7 Wiring Data ...
Page 576: ......
Page 588: ...06 2014 7 12 WC 5022 5024 7 1 2 Plug Jack Location Version 1 0 Wiring Data ...
Page 598: ...06 2014 7 22 WC 5022 5024 7 2 1 9 DC COM 3 24V RTN Version 1 0 Wiring Data ...
Page 602: ...06 2014 7 26 WC 5022 5024 7 2 56 3 DADF DC COM Version 1 0 Wiring Data ...
Page 608: ...06 2014 7 32 WC 5022 5024 5 Other Descriptions Version 1 0 Wiring Data ...
Page 614: ...06 2014 7 38 WC 5022 5024 CH1 5 Fuse LED Location Version 1 0 Wiring Data ...
Page 616: ...06 2014 7 40 WC 5022 5024 CH2 1 Control Panel Version 1 0 Wiring Data ...
Page 622: ...06 2014 7 46 WC 5022 5024 CH4 1 Main Drive Version 1 0 Wiring Data ...
Page 634: ...06 2014 7 58 WC 5022 5024 CH6 5 Laser Scanning Version 1 0 Wiring Data ...
Page 644: ...06 2014 7 68 WC 5022 5024 CH7 9 MSI Paper Stacking Version 1 0 Wiring Data ...
Page 650: ...06 2014 7 74 WC 5022 5024 CH8 5 Paper Path Drive Transmission Version 1 0 Wiring Data ...
Page 654: ...06 2014 7 78 WC 5022 5024 CH9 3 Image Transfer Stripping Version 1 0 Wiring Data ...
Page 660: ...06 2014 7 84 WC 5022 5024 CH34 1 Fax Version 1 0 Wiring Data ...
Page 666: ...06 2014 7 90 WC 5022 5024 7 4 7 Sensor Location IOT Rear Version 1 0 Wiring Data ...
Page 667: ...Chapter 9 Installation Removal ...
Page 668: ......
Page 670: ...06 2014 9 2 WC 5022 5024 Version 1 0 Installation Removal ...
Page 696: ...06 2014 9 28 WC 5022 5024 9 1 10 Tray Lock Kit Version 1 0 Installation Removal ...
Page 698: ...06 2014 9 30 WC 5022 5024 9 2 Removal Version 1 0 Installation Removal ...