Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
General Care and Troubleshooting
299
Double image or show through
(ghosting)
• Check the quality of the original.
• Clean the
document glass
, if it is being used.
• Rotate the original 180 degrees and try the job again.
The device cannot sense the
size of the original on the glass
• Use
Original Size
to specify the size of the original, refer to
Original Size
on page 52 of
Copy
.
• Rescan the original, leaving the cover raised.
Jobs scan but do not print
• Some jobs require image processing before printing. This may take as
long as 2 seconds per page.
• Press the Job
Status
button and check the
Active Jobs
list to determine if
a job is processing. There may be a job in the list with a status of
“paused”. Delete this job if it remains in the state over 3 minutes.
• This may possibly be a result of an incorrect feature combination. The
software may need to be reset. Refer to
Software Reset
on page 284 of
Administration and Accounting
.
Output does not reflect the
selections made on the touch
screen
• Press
Clear All
between jobs.
• If a
Save
button displays on the touch screen, ensure
Save
is selected
after each selection.
The image is reduced on a
transmission
• Confirm the original size of the documents. Documents may be reduced
on the available paper supply at the receiving fax machine.
The device does not answer
incoming fax calls
• Change the
Auto Answer Delay
setting to 0 seconds. Refer to
Auto
Answer Delay
on page 268 of
Administration and Accounting
.
The device answers incoming
fax calls but does not accept
incoming data
• If the job contains several graphics, the device may not have enough
memory. The device will not answer if memory is low.
• Remove stored documents and jobs and wait for existing jobs to
complete. This will increase the available memory.
Fault messages will not clear
• There may be occasions when a fault is cleared but the message will not
clear. Reboot your device by powering OFF and ON using the ON/OFF
switch at the side of the device.
• Wait approximately 20 seconds before turning the device back ON. Any
incomplete jobs in the jobs list will be lost.
• Use only the ON/OFF switch to reboot your device. Damage may occur
to your device if power is removed by other means.
Problem
Potential Solution
Summary of Contents for WORKCENTRE 5790
Page 1: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 User Guide...
Page 7: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 Getting Started...
Page 39: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 Copy...
Page 67: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 Fax...
Page 118: ...Receiving a Fax WorkCentre 5735 5740 5745 5755 5765 5775 5790 Fax 118...
Page 147: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 Print...
Page 167: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 E mail...
Page 197: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 ID Card Copy...
Page 219: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 Paper and Media...
Page 236: ...Storage and Handling WorkCentre 5735 5740 5745 5755 5765 5775 5790 Paper and Media 236...
Page 328: ...WorkCentre 5735 5740 5745 5755 5765 5775 5790 Index 328...