General Care and Troubleshooting
WorkCentre
®
5945/5955
User Guide
687
Understanding Faults
There are different categories of faults that can occur on your device and different ways in which
they are identified depending on the type of fault occurring. This section gives an overview of the
different types of faults and the way that faults are displayed and recorded.
Your device has three fault types.
•
Hard Down faults
•
User Clearable faults
•
Status Messages
Within each fault type there are subgroups of fault categories relating to the effect the fault has on
the device operation. The fault display generated for each fault depends on the category of that
fault.
If rebooting the device does not resolve the problem, use the instructions on this site to identify and
solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for advice.
Hard Down Faults
Hard Down faults prevent a subsystem, module or component from functioning properly. There are
three categories of Hard Down faults.
•
Low Level Fault
this occurs when a subsystem or module is unable to function correctly. For
example, if during a stapler job a fault is detected, other features are still functional but the
stapler is unavailable.
•
Failure Fault
this is declared when a low level fault causes a major subsystem to function
incorrectly. For example if a fault occurs with the print cartridge causing the print and copy
features to become non-functioning.
•
Fatal Fault
this occurs when a system wide failure exists that is unrecoverable. For example a
power fault occurs causing the device to be inoperable.
Customer Clearable Faults
A Customer Clearable fault is a fault that can be cleared by the user. There are three categories of
Customer Clearable faults:
•
Low Level Fault
this occurs when a subsystem has detected a customer clearable fault, for
example, when a stapler runs out of staples. The print and copy features are still operable, but
the stapler function is not.
•
Failure Fault
this is declared when a Low Level Fault causes a major subsystem to become
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
•
Reset Fault
this can be cleared by powering the device off then on again.
Summary of Contents for WorkCentre 5945
Page 1: ...Version 1 0 July 2014 Xerox WorkCentre 5945 5955 Multifunction Printer User Guide ...
Page 26: ...Safety and Regulations WorkCentre 5945 5955 24 User Guide ...
Page 78: ...Getting Started WorkCentre 5945 5955 76 User Guide ...
Page 300: ...Scan WorkCentre 5945 5955 298 User Guide ...
Page 556: ...E Mail WorkCentre 5945 5955 554 User Guide ...
Page 646: ...Internet Services WorkCentre 5945 5955 644 User Guide ...
Page 672: ...Machine and Job Status WorkCentre 5945 5955 670 User Guide ...
Page 680: ...Feature Installation WorkCentre 5945 5955 678 User Guide ...
