WorkCentre Pro 423/428
2-68
CHAPTER 2 TROUBLESHOOTING
03/02
2.3 Level 2 Troubleshooting
Internal
Code
Error Description
Corrective Action
81D4
User buffer is full with data. (Serial data
receive buffer to job or monitor became
full)
81D5
Abnormal sequence of received serial
data from DC-SYS.
81E0
Unable to get message sent from DC-
SYS or to send message to panel
(EM_DCM_MSG_IMP)
Check connections between UI-
M/F MAIN PWB-MCU/SW PWB,
and turn the power OFF/ON.
81E1
Invalid message contents
(EM_DCM_MSG_AN)
81E2
DC-SYS and UI-SYS communication
timeout in initialize sequence
(EM_DCM_TMOUT)
Check connections between UI-
M/F MAIN PWB-MCU/SW PWB,
and turn the power OFF/ON.
81E3
Failure in rd_event() inside DC monitor.
(EM_DCM_EVREAD)
81E4
Failure in a_post() inside DC monitor.
(EM_DCM_EVPOST)
81E5
Failure in booting up and opening DCIF
monitor. (EM_DCM_DCIF_DWN)
81E6
Unsuccessful message issue to DC-SYS
in initialize sequence
(EM_DCM_MSG_EXP)
81E7
Error in system data read/write sequence
with DC-SYS ( EM_DCM_SYSD )
81E8
EM_DCM_DC_INIT
During the initialization sequence,
“Initialization Complete Instruction”
informed of failure.
Execute diagnostic on DC-SYS
system data read/write. If rebooting
the system is unsuccessful,
replace DC-SYS.
81E9
Unsuccessful management of error
registration field by DC monitor (
EM_DCM_OTHERS )
81EA
Time out while executing system data
read/write sequence.
(EM_DCM_TMOUT_CF)
Check the connection between
MCU/SW PWB-M/F MAIN PWB or
UI-M/F MAIN PWB connector, then
reboot the M/C. If there are any
system data with wrong value,
clear them and reboot the M/C.
Internal
Code
Error Description
Corrective Action
81EB
Time out while waiting for the response
of status request from DC-SYS.
(EM_DCM_TMOUT_STAT)
Check MCU/SW PWB-M/F MAIN
PWB connector, then reboot the
M/C.
81EC
No response from DC-SYS after
CUST_OUT
(EM_DCM_TMOUT_CUSTOUT)
Check MCU/SW PWB-M/F MAIN
PWB connector, then reboot the
M/C.
81ED
Delay in DC-SYS response to RM JOB
activation request and beyond RM JOB
end time
Reboot the M/C.
8200
STORE JOB Failure. Timeout when
response from DC-SYS was awaited in
Store job.
Check MCU/SW PWB-M/F MAIN
PWB connector, then reboot the
M/C. Operate again.
8210
COPY JOB Failure (Internal process
error)
EMG_CP_JOB_NG
Check M/F MAIN PWB, MCU/SW
PWB, and CONTROL PANEL for
connections.
Replace M/F MAIN PWB,
MCU/SW PWB, or CONTROL
PANEL.
8212
Event Failure (Illegal event received)
EMG_CP_EVT_ILLEGAL
Check M/F MAIN PWB and
CONTROL PANEL for
connections. Replace M/F MAIN
PWB or CONTROL PANEL.
8213
Wrong Event Parameter
EMG_CP_EVTPRM_ILLEGAL
Check M/F MAIN PWB and
CONTROL PANEL for
connections. Replace M/F MAIN
PWB or CONTROL PANEL.
8214
Wrong Event Sequence
EMG_CP_EVTSEQ_ILLEGAL
Check M/F MAIN PWB and
CONTROL PANEL for
connections. Replace M/F MAIN
PWB or CONTROL PANEL.
8215
Time out inside MF
EMG_CP_MF_TIMEOUT
Check M/F MAIN PWB and
CONTROL PANEL for
connections. Replace M/F MAIN
PWB or CONTROL PANEL.
8216
DC time out (no response)
EMG_CP_DC_TIMEOUT
Check M/F MAIN PWB and
MCU/SW PWB for connections.
Replace M/F MAIN PWB or
MCU/SW PWB.
Summary of Contents for WorkCentre Pro 423
Page 2: ......
Page 3: ...WorkCentre Pro 423 428 6HUYLFH 0DQXDO...
Page 6: ......
Page 8: ......
Page 9: ...INTRODUCTION...
Page 10: ......
Page 24: ...WorkCentre 423 428 03 02 INTRODUCTION 14 7 Translation of Warnings...
Page 25: ...CHAPTER 1 SERVICE CALL PROCEDURE...
Page 26: ......
Page 28: ...WorkCentre Pro 423 428 1 2 CHAPTER 1 SERVICE CALL PROCEDURE 03 02 1 1 Trimming...
Page 31: ...CHAPTER 2 TROUBLESHOOTING...
Page 32: ......
Page 76: ...WorkCentre Pro 423 428 2 44 CHAPTER 2 TROUBLESHOOTING 03 02 2 3 Level 2 Troubleshooting...
Page 243: ...CHAPTER 3 IMAGE QUALITY TROUBLESHOOTING...
Page 244: ......
Page 273: ...CHAPTER 4 DISASSEMBLY ASSEMBLY AND ADJUSTMENT...
Page 274: ......
Page 329: ...CHAPTER 5 PARTS LIST...
Page 330: ......
Page 415: ...03 02 5 2 Parts List WorkCentre Pro 423 428 5 85 CHAPTER 5 PARTS LIST...
Page 416: ...CHAPTER 6 GENERAL...
Page 417: ......
Page 456: ...CHAPTER 7 ELECTRICAL WIRING DIAGRAMS...
Page 457: ......
Page 476: ...CHAPTER 8 ACCESSORIES...
Page 477: ......
Page 535: ...WorkCentre Pro 423 428 8 58 CHAPTER 8 ACCESSORIES 03 02 8 22 Stamp Kit Red...
Page 536: ...CHAPTER 9 BSD Block Schematic Diagram...
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