WorkCentre Pro 423/428
2-14
CHAPTER 2 TROUBLESHOOTING
03/02
2.3 Level 2 Troubleshooting
V Code
Internal
code
Description
Corrective Action
V1-05
83A5
Illegal communication
command received by
Comm handler
Check/replace M/F MAIN PWB,
NCU, G4M, G4/ICM, motherboard,
PAGE MEMORY, MMB, and
HANDSET.
V1-05
83A6
Protocol trace acquisition
failure
Check/replace M/F MAIN PWB,
G3M, G4M, and G4/ICM.
V1-05
83A7
Abnormal return value from
DTMF checker
Check M/F MAIN PWB and MMB.
V1-05
83A8
Job type abnormal after
DTMF procedure
Check M/F MAIN PWB and MMB.
S/W bug in the process monitor.
V1-05
83A9
Abnormal return value from
host DTMF related function
Check M/F MAIN PWB and MMB.
V1-06
83B0
Illegal channel number
received by G3 module
handler
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B1
No response from G3 at
system boot
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B2
Command interface from
M/F MAIN PWB to G3 is
busy at system boot
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B3
Command interface from G3
to M/F MAIN PWB not
active at system boot
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B4
Illegal interrupt detected by
G3 module handler
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B5
Illegal command received by
G3 module handler
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B6
Illegal ID received by G3
module handler
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-06
83B7
Idle notification not received
from G3M
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V Code
Internal
code
Description
Corrective Action
V1-07
83C0
Illegal channel number
received by G3 channel
handler
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-07
83C1
Illegal command received by
G3 channel handler
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-07
83C2
G3 channel event posting
failure
Check M/F MAIN PWB and G3M
board for connections. Replace
M/F MAIN PWB or G3M board.
V1-08
83D0
Illegal channel number
received by PSTN handler
Check/replace M/F MAIN PWB,
NCU, motherboard, PAGE
MEMORY, and MMB.
V1-08
83D1
Illegal command received by
PSTN handler
Check/replace M/F MAIN PWB,
NCU, motherboard, PAGE
MEMORY, and MMB.
V1-08
83D2
PSTN channel event posting
failure
Check/replace M/F MAIN PWB,
NCU, motherboard, PAGE
MEMORY, and MMB.
V1-09
83E0
No response from G4 at
system boot
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
V1-09
83E1
Illegal channel number
received by G4 module
handler
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
V1-09
83E2
Illegal command received by
G4 module handler
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
V1-09
83E3
Command interface from
M/F MAIN PWB to G4 is
busy
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
V1-09
83E4
Illegal interrupt detected by
G4 module handler
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
V1-09
83E5
Illegal ID received by G4
module handler
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
V1-09
83E6
Illegal reference number
received by G4 module
handler from G4 module
Check M/F MAIN PWB and G4M
board for connections. Replace
M/F MAIN PWB or G4M board.
Summary of Contents for WorkCentre Pro 423
Page 2: ......
Page 3: ...WorkCentre Pro 423 428 6HUYLFH 0DQXDO...
Page 6: ......
Page 8: ......
Page 9: ...INTRODUCTION...
Page 10: ......
Page 24: ...WorkCentre 423 428 03 02 INTRODUCTION 14 7 Translation of Warnings...
Page 25: ...CHAPTER 1 SERVICE CALL PROCEDURE...
Page 26: ......
Page 28: ...WorkCentre Pro 423 428 1 2 CHAPTER 1 SERVICE CALL PROCEDURE 03 02 1 1 Trimming...
Page 31: ...CHAPTER 2 TROUBLESHOOTING...
Page 32: ......
Page 76: ...WorkCentre Pro 423 428 2 44 CHAPTER 2 TROUBLESHOOTING 03 02 2 3 Level 2 Troubleshooting...
Page 243: ...CHAPTER 3 IMAGE QUALITY TROUBLESHOOTING...
Page 244: ......
Page 273: ...CHAPTER 4 DISASSEMBLY ASSEMBLY AND ADJUSTMENT...
Page 274: ......
Page 329: ...CHAPTER 5 PARTS LIST...
Page 330: ......
Page 415: ...03 02 5 2 Parts List WorkCentre Pro 423 428 5 85 CHAPTER 5 PARTS LIST...
Page 416: ...CHAPTER 6 GENERAL...
Page 417: ......
Page 456: ...CHAPTER 7 ELECTRICAL WIRING DIAGRAMS...
Page 457: ......
Page 476: ...CHAPTER 8 ACCESSORIES...
Page 477: ......
Page 535: ...WorkCentre Pro 423 428 8 58 CHAPTER 8 ACCESSORIES 03 02 8 22 Stamp Kit Red...
Page 536: ...CHAPTER 9 BSD Block Schematic Diagram...
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