03/02
2.3 Level 2 Troubleshooting
WorkCentre Pro 423/428
2-35
CHAPTER 2 TROUBLESHOOTING
2.3.1.9 Activity Report in User Mode
“Send”
No
Doc No.
Receiver
Start Time
Durat
Pages
Mode
Contents
Result
1
2
3
4
5
6
7
8
9
10
11
12
13
0004
0012
0005
0001
0013
0014
0015
0016
0002
0003
0011
0012
0013
Remote ID
xxsales office
ECM
xxbranch
xxbranch
xxbranch
xxbranch
xxbranch
Remote center
ECM
G3
xxbranch Mr. Suzuki
012345 (F Code ex.)
G3
1- 1;11:36AM
11:36AM
12:07PM
12:09PM
12:09PM
12:09PM
12:09PM
12:09PM
12:10PM
12:13PM
1- 2; 6:34PM
7:00PM
7:40PM
1’10”
10’15”
10’15”
10’15”
10’15”
10’15”
10’15”
10’15”
55”
10’15”
10’15”
1’15”
19’15”
999/999
1/ 1
1/ 10
1/ 1
1/ 1
1/ 1
1/ 1
1/ 1
1/ 10
-/ 10
1/ 1
1/ 1
101/101
ECM
ECM
ECM
ECM
ECM
ECM
ECM
ECM
ECM
ECM
G3
ECM
ECM
Multi-poll
Relay broadcast
Polling
Relay broadcast
Mail Box(confidential)
Multi-poll Mail box
Relay broadcast inst
Multi-poll Mail box
Remote service
Mail box Polling
M.B. Relay B. inst
good
good
K7-07
good
Suspend
Delete doc
Delete doc
K6-06
Suspend
good
good
good
good
“Receive”
No
Doc No.
Receiver
Start Time
Durat.
Pages
Mode
Contents
Result
1
2
3
4
0100
0101
0102
0103
remote name
remote name
remote name
ECM
012345 (F Code ex.)
1-24; 6:34PM
1-29; 6:34PM
6:50PM
6:50PM
2’05”
2’05”
2’05”
2’05”
9
90
900
9000
ECM
ECM
ECM
ECM
Confidential
good
good
K7-01
K7-02
Only one remote office is recorded in the following priority order:
Short dialing
Origination: Remote party name > Remote office name > Remote ID > Tel number > Comm mode
Termination: Remote party name > Remote ID > Communication mode
Full dialing
Origination: Remote office name > Remote ID > Telephone number > Communication mode
Termination: Remote office name > Remote ID > Communication mode
address
Remote party name> Email address
Only one mode is recorded from four kinds (G3, G4, EMC, and SG3).
Communication result
Communication
result
Description
Good
Print or box accumulation is complete after error-free transmission and reception.
Send Complete
Transmission to PESS is complete but arrival at the remote party is not sure.
Busy
The redial count has exceeded the limit.
Auto Resend
The call is ended automatically. (The resend count has not exceeded the limit.)
Wait for Print
Printing is not complete after reception, excluding box accumulation.
Document Deleted The document was received normally but deleted before printing or fetch.
Suspended
The operator suspended the call from the panel.
Print Suspended
The operator suspended a print instruction by a box command.
Check Remote
Party
Communication failed due to an error at the remote party or network.
Send Again
The resend count has exceeded the limit.
Receive Again
An error occurred during reception.
KX-XX/VX-XX
An error code occurred.
Check Cable
The line is not connected.
2.3.1.10
Activity Report in Diag(C/E) Mode
“Send”
No
Doc No.
Receiver
Start Time
Durat. (Time
required)
Pages
Mode
Contents
Activity
Result
1
2
3
004
012
014
Remote ID
G3
Remote center
1- 1;11:36AM
7:40PM
8:50PM
1’10”
10’15”
5’10”
999/999
1/ 10
24 34
24 34
Multi-poll
M.B Relay B.inst
Remote service 0501
0000-000000
FFFE-000000
“Receive”
No
Doc No.
Receiver
Start Time
Durat.
Pages
Mode
Contents
Result
1
2
3
4
0100
0101
0102
0103
remote name
remote name
remote name
remote name
1-24; 6:34PM
1-29; 6:34PM
6:50PM
6:50PM
2’05”
2’05”
2’05”
2’05”
9
90
900
9000
30 38
24 34
30 38
24 34
Mail Box(confiden.)
0000-000000
FFFE-000000
086D-02001C
022F-C01
Mode Displays
Type code
Meaning
Type code
Meaning
20
Outside line 0
40
Communication by G3M0
21
Extension 0
41
Communication by G3M1
22
Outside line 1
42
Communication by G3M2
23
Extension 1
48
Communication by G4M0
24
Outside line 2
49
25
Extension 2
4A
Communication by G4M1
28
ISDN0
4B
29
ISDN1
-
38
For G4M0 communication
-
-
39
For G4M1 communication
Normal Combinations of Modes
Combination
Meaning
20 40(22 41/24 42)
G3 Outside line
21 40(23 41/25 42)
G3 Extension
28 40(28 41/28 42/29 40/29 41/29 42)
ISDN-G3
38 48(39 4A)
ISDN-G4
00 80
Communication by Nic card
Summary of Contents for WorkCentre Pro 423
Page 2: ......
Page 3: ...WorkCentre Pro 423 428 6HUYLFH 0DQXDO...
Page 6: ......
Page 8: ......
Page 9: ...INTRODUCTION...
Page 10: ......
Page 24: ...WorkCentre 423 428 03 02 INTRODUCTION 14 7 Translation of Warnings...
Page 25: ...CHAPTER 1 SERVICE CALL PROCEDURE...
Page 26: ......
Page 28: ...WorkCentre Pro 423 428 1 2 CHAPTER 1 SERVICE CALL PROCEDURE 03 02 1 1 Trimming...
Page 31: ...CHAPTER 2 TROUBLESHOOTING...
Page 32: ......
Page 76: ...WorkCentre Pro 423 428 2 44 CHAPTER 2 TROUBLESHOOTING 03 02 2 3 Level 2 Troubleshooting...
Page 243: ...CHAPTER 3 IMAGE QUALITY TROUBLESHOOTING...
Page 244: ......
Page 273: ...CHAPTER 4 DISASSEMBLY ASSEMBLY AND ADJUSTMENT...
Page 274: ......
Page 329: ...CHAPTER 5 PARTS LIST...
Page 330: ......
Page 415: ...03 02 5 2 Parts List WorkCentre Pro 423 428 5 85 CHAPTER 5 PARTS LIST...
Page 416: ...CHAPTER 6 GENERAL...
Page 417: ......
Page 456: ...CHAPTER 7 ELECTRICAL WIRING DIAGRAMS...
Page 457: ......
Page 476: ...CHAPTER 8 ACCESSORIES...
Page 477: ......
Page 535: ...WorkCentre Pro 423 428 8 58 CHAPTER 8 ACCESSORIES 03 02 8 22 Stamp Kit Red...
Page 536: ...CHAPTER 9 BSD Block Schematic Diagram...
Page 537: ......
Page 541: ......
Page 542: ......
Page 543: ......
Page 544: ......
Page 545: ......
Page 546: ......
Page 547: ......
Page 548: ......
Page 549: ......
Page 550: ......
Page 551: ......
Page 552: ......
Page 553: ......
Page 554: ......
Page 555: ......
Page 556: ......
Page 557: ......
Page 558: ......
Page 559: ......
Page 560: ......
Page 561: ......
Page 562: ......
Page 563: ......
Page 564: ......
Page 565: ......
Page 566: ......
Page 567: ......
Page 568: ......
Page 569: ......
Page 570: ......
Page 571: ......
Page 572: ......
Page 573: ......
Page 574: ......
Page 575: ......
Page 576: ......
Page 577: ......
Page 578: ......
Page 579: ......
Page 580: ......
Page 581: ......
Page 582: ......
Page 583: ......
Page 584: ......
Page 585: ......
Page 586: ......
Page 587: ......
Page 588: ......
Page 589: ......
Page 590: ......
Page 591: ......
Page 592: ......
Page 593: ......
Page 594: ......
Page 595: ......
Page 596: ......
Page 597: ......
Page 598: ......
Page 599: ......
Page 600: ......
Page 601: ......
Page 602: ......
Page 603: ......
Page 604: ......
Page 605: ......
Page 606: ......
Page 607: ......
Page 608: ......
Page 609: ......
Page 610: ......
Page 611: ......
Page 612: ......
Page 613: ......
Page 614: ......
Page 615: ......
Page 616: ......
Page 617: ......
Page 618: ......
Page 619: ......