Xerox Mobile Scanner
User’s Guide
51
Troubleshooting and Error Messages
Add Device Error
—See
Switch Mobile Device
on page 45.
Inserted device does not belong to this account
—this message means that the user account was open on one
computer while the card was added to the user account on another computer. Log out and in again as prompted.
Not in range, secured with WPA/WPA2 PSK
—this message appears in the Wi-Fi networks on an Android device,
for example. Connect the scanner to the computer with Eye-Fi Center software installed, and click the
Start Direct
Mode Network
button in the
Direct Mode
tab. On the mobile device, check that Wi-Fi is on and select the Eye-Fi
card if it does not automatically connect. If that does not work, change one of the sliders in the
Direct Mode
tab,
click
Save
, click the
Start Direct Mode Network
button, and repeat the Wi-Fi connection.
Unpaired card. Please pair card in Settings
—this message appears in Eye-Fi on an iPad or iPhone. It means that
the card has not been set to work with the device. Press the gear icon at the top left, press
Eye-Fi Card Settings
. If
Card Pairing window is blank, it means that there is no Internet connection.
We are having difficulty connecting to the Eye-Fi servers. Please check your network connection to access
this functionality.
—Try accessing the Settings for the device, turn on Wi-Fi, and select the Eye-Fi card. If you
cannot connect to the card because of a “not in range” message, connect the scanner to the computer with Eye-Fi
Center software installed, and click the
Start Direct Mode Network
button in the
Direct Mode
tab.